Norm Reeves Toyota Dallas

Excellant Service Advisor Shelly Jackowski Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Sh Since purchase of first Toyota several years ago, Shelley Jackowski has been my only service advisor as well as for my two sisters. Even followed Shelley to another dealership and then back to Dallas. Can always depend on Shelley to perform only what is necessary. Honest, friendly and dependable, Never had to return after service or repairs. Usually completed in one day, Also, the service technicians and accounting clerks friendly. I like receiving coupons in mail for discounted services. Recently, on way home from from work, tire pressure light started blinking so stopped by Cowboy Toyota and Shelley had sensor replaced in about one hour. Deborah More

Friendly and Efficient Service I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing an I usually have Carlos or Shelly as my service agents. Both are efficient, knowledgeable, friendly and willing to work with your budget by providing any applicable discounts for service. They provide estimates of cost as well as length of time for service which they amazingly seem to be accurate in practically all predictions.. More

Excellent Customer Service Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she remin Shelly Jackowski is a prime example of customer service at its best. I recently had a dead battery. I got my car jumped and called Shelly- she reminded me that I still had a warranty on the old battery and the repair shop stayed late just to replace my battery. Time and time again Shelly displays the epitome of wonderful customer service and goes out of her way to take care of me. I appreciate her and am grateful for her. I will be a customer for life! More

Thank you Cowboy Thank you Munya for being a very respectable and helpful sales rep regarding my purchase for a preowned Chevrolet.I am so excited to have my new car w Thank you Munya for being a very respectable and helpful sales rep regarding my purchase for a preowned Chevrolet.I am so excited to have my new car with a low payment I never expected.Once again thank you so much for helping me More

Ememplary service. Everyone is so nice and they go above and beyond to provide excellent service. Especially Shelly. She goes the extra mile. Really,everyone at Cowbo Everyone is so nice and they go above and beyond to provide excellent service. Especially Shelly. She goes the extra mile. Really,everyone at Cowboy Toyota is #1 in my book. More

Advisor: Shelly Jackowski was phoenominal Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a Shelly truly displayed outstanding services with full explanation of my services in a timely basis. It was only 25,000mile sevice but she also found a nail in rear right tire. All taken care by warranty! More

Wonderful service I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I have been taking my 2001 Toyota to the same place since I got it. And I Shelley has been my service rep the entire time. She knows my car and what I need to have done. If I don't need it, she will tell me. They have never tried to sell me something I don't need. I have had wonderful service. More

A bad day made better After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collisio After a very challenging day Tobias was able to make it better. I want to say that I had an issue with getting my car into the BODY SHOP for collision repair and I just wanted some answers. I was frustrated because I felt I wasn't given any follow-up and then Tobias called. I am a loyal customer and I love the dealership. I just wanted to have answers. Also Shelly in Service is amazing and I just wanted to make sure that I give recognition to each person who has made this really bad day better. More

Worse experience ever Just go to another dealership in Dallas, there are 2 or 3 close to this one, it is my best advice. Hardly, you can get a worse experience that the one Just go to another dealership in Dallas, there are 2 or 3 close to this one, it is my best advice. Hardly, you can get a worse experience that the one you will get here. No honesty, no fairness, no service, etc. More

Pleasant Experience Chris Farmer made our experience of buying our new Toyota Highlander a very pleasant experience. We would recommend anyone looking to buy a new vehicl Chris Farmer made our experience of buying our new Toyota Highlander a very pleasant experience. We would recommend anyone looking to buy a new vehicle to go to Cowboy Toyota. Very friendly environment! More