Norm Reeves Toyota Dallas | Page 491

To be honest I've never thought very highly of car salespeople. When I was younger and dumber I had a couple of bad experiences buying new vehicles. Once with a Honda dealer and once with a Nissan dea salespeople. When I was younger and dumber I had a couple of bad experiences buying new vehicles. Once with a Honda dealer and once with a Nissan dealer. And for years as soon as I sat a foot on a dealer lot I was on the defensive and probably had a little attitude as well. I know the salespersons job is to give you as little money for your vehicle and get as much money as they can for theirs. They have to make a living just like the rest of us. It's just bad that some dirty salespeople can give all salespeople a bad name. I have been waiting for the 2014 Highlanders to be released. And finding the combo of options and colors I wanted was virtually impossible due to the shortage of the Highlanders on the dealers lots. On a few occasions I almost settled for something I know now I would not have been happy with. I live in Northwest Arkansas and I spoke with several dealers local and as far away as St Louis and Dallas. Only one Salesperson was willing to work with me on a price and finding me the the vehicle with the options and colors I wanted, Even when I would change my mind on the colors and if I wanted the XLE or the Limited, She did what she could to accommodate my request. She never once made me feel rushed to buy. Even when I was second guessing some things, She took her time time to explain everything out in a way I understood. In the end she found me the exact vehicle I wanted. She even found it where the dealer actually owed me a refund. And when I was picking up the vehicle, She noticed that the front windows weren't tinted. She supplied me with a loaner car and within an hour I got a text saying my Highlander was ready to be picked up. So here's to you Karen Schlatterer For all you did to make sure that in the end I got the vehicle I wanted. Thank you for your time and your patients throughout the many times I changed my mind. You made my purchase an enjoyable one. You made me feel more that just another customer. I wish you all the best. Mitch Allen More

These two ladies worked hard as I dragged my feet working the deal. They did not get upset or show any frustration. They did not give me any false information, nor try to sell me anything that I wasn't needi the deal. They did not get upset or show any frustration. They did not give me any false information, nor try to sell me anything that I wasn't needing/looking for from the get-go. Richard was frank and matter of fact and I appreciated that as well. They gave me what I believed to be the best deal available for the car I wanted. That's all I could ask for. More

Karen was very attentive and responsive to my wants and my concerns. She worked very hard to help me get the car I wanted and at a good price. I felt very comfortable with her and she made my first new ca my concerns. She worked very hard to help me get the car I wanted and at a good price. I felt very comfortable with her and she made my first new car purchase enjoyable for what it is. I felt like she was with me every step of the way. The next day, I realized I left something at the dealership and she was quick to get it to me! Working with Karen at Cowboy Toyota was a great experience and I will recommend her to friends and family looking for a new car. More

This was the best car buying experience I have had in my many years of buying vehicles since I am in my 50's. Karen was excellent from the very beginning with the buying deal. She recognized that I was no many years of buying vehicles since I am in my 50's. Karen was excellent from the very beginning with the buying deal. She recognized that I was not a person who enjoyed purchasing vehicles. She was very knowledgable in the Tundra I wanted to buy and kept me informed. We worked to get the maximum rebates and pricing I wanted and made the process smooth. I was not placed in an office and left there for long periods of time but was respected for the way I wanted to be treated which I established from the beginning. I wanted a specific color 1794 which was in short supply. Due to a recall it was taking a couple of weeks so Karen and Patrick found one for me that was released and had a couple of employees drive to Oklahoma pick it up and drive it back. It was prepped, inspected in Texas and cleaned to make it ready for me to pick up the following morning. In the mean time they had already prepared the financing and had it ready when I showed up and Richard made that process go smoothly and quickly. All in all I would highly recommend Cowboy Toyota, Karen Schlatterer and the team. I could not have had a friendlier, more knowledgeable experience anywhere else. More

I couldn't have asked for an easier experience buying a car than the one I had with Cowboy Toyota. Ray Berard made the process seamless with his exceptional customer service and addressed my every need. a car than the one I had with Cowboy Toyota. Ray Berard made the process seamless with his exceptional customer service and addressed my every need. I am definitely a satisfied customer and would recommend friends and family to Cowboy Toyota. More

I have bought all of my cars from Ed Giraldo at Cowboy Toyota. I even ordered a car from him after I moved to North Carolina and he made sure the car was delivered to me out of state! Ed goes above and be Toyota. I even ordered a car from him after I moved to North Carolina and he made sure the car was delivered to me out of state! Ed goes above and beyond in customer service. He is still involved in helping me maintain the car in North Carolina (I call him with service questions, etc.). Ed has worked with Toyota for many years and he seemingly knows everything about the cars. More

I was shopping for a brand new car - James Smith, was an exceptional salesman - he brought the vehicle to a convenient location for me to test drive it, explained all the specs about the car, answered all o exceptional salesman - he brought the vehicle to a convenient location for me to test drive it, explained all the specs about the car, answered all of my questions. I wanted a different color vehicle than what was in stock, and he was able to get me the vehicle in the color I wanted. The paperwork process was seamless. I purchased a vehicle before and had awful experience and was dreading to go through the car buying process once again - James changed my experience! James was not one of those "shark" like salespeople who trick you to get stuff you don't need. I got a great deal on the vehicle and great service - would absolutely recommend this dealership to everyone. Every member of the staff that I encountered was professional, knowledgeable and friendly. Thank you very much! More

This was an excellent experience. I truly appreciate the time and attention I received at this dealership and particularly from Karen M. Schlatterer. I will recommend to my friends and family. Eric Spinaz time and attention I received at this dealership and particularly from Karen M. Schlatterer. I will recommend to my friends and family. Eric Spinazzola More

This is my second vehicle purchased at Cowboy Toyota. I could go on and on at how great this place is...but to really experience it, you just need to go buy a car from them. Ask for Liann Mann...she is th could go on and on at how great this place is...but to really experience it, you just need to go buy a car from them. Ask for Liann Mann...she is the best in the business, and will truly get you the deal you are looking for. She has done it for me twice, and my partner twice. So I guess technically...we have bought 4 vehicles at the Cowboy...isn't that enough proof!!!! THANK YOU COWBOY TEAM!!!!! xoxox More

A great dealership to work with! First, they were kind enough to come get us at our home since we did not have a car. Then, everyone was extremely kind and patient as we test drove different cars and cru enough to come get us at our home since we did not have a car. Then, everyone was extremely kind and patient as we test drove different cars and crunched numbers to figure out what worked best for us. They worked really hard to get us any and every deal that we qualified for. I normally dread going to dealerships and dealing with uncomfortable situations, but my fiancee and I had a lot of good laughs while dealing with their kind and fun-loving staff. I will certainly be back next time I need a car! More