Norm Reeves Toyota Dallas

Great service This is the first time l buy new car through internet, even my friends and relatives have no experience. In the beginning I still asked myself, did I This is the first time l buy new car through internet, even my friends and relatives have no experience. In the beginning I still asked myself, did I do the right thing to buy a car 250 miles away from a person I never see. Is he honest? Is there any risk? After contacted Aaron Nelson several times through e-mails,phone and messages I gradually trust him,finally down the deal, every procedure was smoothly as I bought from local dealer before. If any suggestions I can say is both sides must be honest and trust each other.Thanks Aaron all My family love the car. More

very professional A few calls a couple of texts and a email. And my car was in my driveway in 2 days and one of those days was a sunday! A few calls a couple of texts and a email. And my car was in my driveway in 2 days and one of those days was a sunday! More

Great Customer Service I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She I have been bringing my 2005 Avalon in for service to Cowboy Toyota for years. It's nice to be greeted by Shelly Jackowski as she remembers me. She resolves any issues that I may have with care. If she sees that I am not satisfied, she will go the extra effort to resolve my doubts. More

Service Excelence! Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service Shelly Jackowski got me in and out in very short time even though she said it could take up to two hours. I took my Camry for it's 5,000 mile service with no appointment and she took care of me like family. She is always so personable! Her level of service to the customer is always above expectations! She is a true asset to the company. More

Good review 9/16/17 Very pleasant experience with Scott Henderson. Great experience in the finance department as well. Feldman in finance was extremely nice and helpful. Very pleasant experience with Scott Henderson. Great experience in the finance department as well. Feldman in finance was extremely nice and helpful. Will purchase my next car here. More

Shelly Jackowski is the excellent and professional service. I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California fo I have a 2006 Toyota Camry, always serviced by Shelly since I bought it new. I drive long distance from NE Washington DC, and West to California for numerous time. Now I have 24,000 miles, and never a problem. She recommends all the need service to the car. I also have my son's Toyota Matrix to have Shelly do the recommended maintenance. More

I recommend only if you work with Shelley! I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shel I wrote a review a couple of weeks ago about Cowboy Toyota. It has been removed. I am doing an update as my vehicle is still in their custody. Shelley has kept me informed of what's going on with my vehicle and I appreciate that. More

Excellent service I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to I have always had all service on my new vehicles purchased at Cowboy Toyota done by their service department. They always do a thorough inspection to spot any problems and the work is always done right. Shelly is great to work with. More

Shelly Jackowski for Service Mgr. MVP! With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wi With about a decade of experience in retail and hospitality under my belt, I am always critical of the customer experience. I'm typically boring my wife to tears when I'm on my hospitality soapbox talking about how every industry (auto, sales, medical, business, legal, etc.) would do well to adopt the principles of hospitality inherent in the restaurant industry (in the good ones, at least). I was refreshed to find exactly that type of attitude in Shelly Jackowski and the service team. I came in for an airbag recall (something that was of no charge to me), and she took it all very seriously and gave me the best possible treatment I could've received. She even gave me her cell number and called me personally to let me know the car was ready, but if I couldn't pick it up same day that I could come in the next morning. Incredibly professional, hospitable, and classy in every way. I don't recall a better customer service experience to date. Thanks, Shelly! More

Shelly is the best! I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notc I have a 2003 Toyota Land Cruiser 172,000 miles and 95% of those miles have been serviced by Shelly Jackowski and the crew at Cowboy Toyota. Top notch service and attention to car and customer. That is why I keep going back to Cowboy and that is why I will buy my next Toyota at Cowboy Toyota. Thanks Shelly! More