Norm Reeves Toyota Dallas

One of the best car buying experiences ever Let me preface this review by saying that I am a former used car salesman, am well versed in financing, and am aware of many of the tricks employed by Let me preface this review by saying that I am a former used car salesman, am well versed in financing, and am aware of many of the tricks employed by most new and used car dealerships. So hearing the news from my amazing service adviser, Tim, that my 2006 Toyota Prius needed a new HV central battery was not the way I envisioned my weekend to start. After processing the $3800 price tag for the repairs, I did some quick mental math to figure out that it might not be the best idea to spend that much money to fix an 8-year old car with over 127,000 miles. Tim was extremely professional and went over all of my available options, going as far as calling GE Capital to see if they would consider granting me a credit line increase on my CareCredit account, which Cowboy Toyota's Service Department accepts as form of payment. When it was clear that I might be throwing good money after bad, I decided to check out my other options. I was willing to consider buying new or pre-owned, Toyota or another brand, and even took time to check out on my phone a 2009 Smart car from CarMax. In the meantime, Tim called Liane from the Sales Department to come meet me, explained to her my predicament, and asked her to take good care of me. Enough to say that Liane did that, and then some. She skipped her lunch (I did notice, Liane) in order to run several (okay 7 or 8) different scenarios taking into account my budget, my current financial situation, and the fact that I am a brand new teacher on a limited income. She handled the credit pre-authorization, the appraisal of my old Prius, and a cursory test drive (I really did not need to be sold on the revamped 2014 Toyota Corolla). Liane was a real trooper whenever I made a slightly different request, which necessitated another approval from the General Manager. She insisted on giving another customer with a prior appointment to one of her colleagues, even as it was clear that I was just moments away from signing the purchase paperwork. And of course she insisted on hand delivering the vehicle to us, giving a personal tour of our new car and helping us program our phones into the hands-free system. All in all, this was by far one of the most satisfying car purchase experiences ever. Liane is a professional who clearly cares more about her customers' needs than simply getting the deal, any deal, done. She never once lost patience with me as I zigged and I zagged my way through 8 different car options. She got me the car that I wanted for the payment that I expected, even managing to include the extended coverage I really wanted but was afraid I could not afford. All of this while never once losing her cool or her permanent smile. Like I said, she is a pro. It feels like I have known her for years, even if I really only met her hours ago. Needless to say, she is stuck with me as a customer for as long as I live in the DFW Metroplex. I only hope that my next car purchase will not be under the same circumstances as my first... Sincerely, Gilbert V. High School Teacher Grateful Cowboy Toyota Customer More

Ed Giraldo - friend, neighbor, car salesman Ed has worked with my family over the years in the purchase and leasing of various Toyota cars. Most recently, my family was in a dilemma over our eld Ed has worked with my family over the years in the purchase and leasing of various Toyota cars. Most recently, my family was in a dilemma over our elderly parents driving and the decision was made that they no longer needed to be driving as a safety for themselves and others. Ed quickly had a buyer for their car (not even a Toyota) and worked with us every step of the way to expedite the sale, title transfer, etc. Ed always goes the extra mile and even hand delivered the check for the sale of their car to our home. My parents were extremely happy to be able to take the check immediately to the bank and have it deposited. As always, thank you Ed! More

Fantastic service for a newcomer to Dallas! We are moving our business to Dallas and needed a company car so I entered what I wanted (2014 Prius in Blizzard Pearl, package 4 with deluxe solar su We are moving our business to Dallas and needed a company car so I entered what I wanted (2014 Prius in Blizzard Pearl, package 4 with deluxe solar sunroof) on Truecar. Many dealerships harassed me with up to 6 employees calling me in a day, or the same person calling me 3 times. Many dealerships attempted to sell me something they had in stock as opposed to the specific vehicle I clearly requested. All of my communication with Karen was pleasant, prompt and professional with no pressure whatsoever. On the day I picked up the car she picked me up from my hotel near the airport (thanks for the ride!!) and brought me to the dealership. As I am not from Texas she answered my many questions politely, stuff I am sure all of the locals already know. Everything was completely ready for me upon my arrival. When she took me to the car, she even programmed in the NTTA office into the GPS to show me how it worked and get me all set up to get my toll pass. I could not have made the experience any easier, more pleasant or efficient. I am looking forward to having our car serviced here and purchasing other company cars when needed from Karen. More

Ed Giraldo #1 I have done business with Ed for many years and he is by far the best car man I have ever dealt with. He takes care of his customers in every way poss I have done business with Ed for many years and he is by far the best car man I have ever dealt with. He takes care of his customers in every way possible - the buying experience, searching for a car, maintenance, loaner cars, and issues on the road when there was a car problem. Ed is the best!!! -- Rich Thompson More

Wonderful car buying expeience I just want to compliment Robert Schultz and Cowboy Toyota for a great low pressure buying experience. I was helping my 88yr old Mother look for a rep I just want to compliment Robert Schultz and Cowboy Toyota for a great low pressure buying experience. I was helping my 88yr old Mother look for a replacement vehicle for her 1997 Buick. I first scheduled a visit with Robert without my Mother to see what vehicle might fit her needs and budget. Robert was very thorough and patient with showing me several Toyota vehicles and answering all my questions. When I asked for his professional opinion he asked me questions to be able to give me a well thought out answer and then explained the different options as related to buying, leasing, or financing the vehicle. I scheduled a second visit and this time brought my my Mother with. Robert had the perfect selection already pulled up prior to our arrival and proceeded to give a a great presentation as to what the Camry offered in terms of equipment and features. I was most impressed by his knowledge of the safety features and how it compared to other makes and models. It is a pleasure working with someone who was patient, knowledgeable, and professional and I would definitely recommend Robert Schultz and Cowboy Toyota to others. More

Best Price in the Metroplex We knew what van we wanted so we called all the dealerships in the metroplex. Cowboy Toyota gave us the best price by far. They beat all the other d We knew what van we wanted so we called all the dealerships in the metroplex. Cowboy Toyota gave us the best price by far. They beat all the other dealerships by 80 dollars a month. Our sales person was very knowledgeable about the vehicle. She worked all day to give us the best price on our trade in and was able to answer our questions accurately. When we picked up our van, the paperwork was ready and she gave us a complete tour through all the features of the van. Karen made our entire experience pleasant. More

Got exactly what I wanted In dealing with Ed Giraldo, the most important thing to convey is that he got me exactly what I wanted! Unlike other dealerships where they sell you In dealing with Ed Giraldo, the most important thing to convey is that he got me exactly what I wanted! Unlike other dealerships where they sell you what they have,, Ed Giraldo put the extra effort in to get me exactly what I wanted. The added benefit is that I also bought my new Rav for the price I wanted to pay. Throughout the entire process, every question and concern was answered and no details were left unexplained. To top it off, he delivered my new car to my house. Ed Giraldo did all of the work and I got all of the joy of having the new car I wanted. I cannot see any reason why anyone would want to go anywhere else. More

Happy Happy Happy!!! Im super excited about buying my first car! I wanted a new cambry and Rodney Houston helped me find the perfect one. It was our first big purchase and Im super excited about buying my first car! I wanted a new cambry and Rodney Houston helped me find the perfect one. It was our first big purchase and Rodney made it easy. Im very happy with the service he provided. I would definitely recommend Cowboy Toyota! Thank you Rodney! More

Easiest car buying experience - new 2014 Highlander I was referred to COWBOY TOYOTA through a COSTCO referral since I am a COSTCO member. From the very beginning Karen Schlatterer was professional and I was referred to COWBOY TOYOTA through a COSTCO referral since I am a COSTCO member. From the very beginning Karen Schlatterer was professional and easy to work with. Through-out the entire process she went above and beyond to find the vehicle we wanted. She offered to deliver our new vehicle to my home address free of charge since we live in Frisco and it is a long drive. Karen and COWBOY Toyota made this an easy and great experience. Mike in the Finance department also did a great job at meeting our needs. We got a great price and good terms and friendly customer service. I highly recommend this dealer and Karen for any car buyer. Richard and Kathy Wilson Frisco TX 6/6/14 More

Karen is Awesome! Karen Schlatterer was great. She was professional, organized and responded in a very timely manner to my questions and requests. As a first time (an Karen Schlatterer was great. She was professional, organized and responded in a very timely manner to my questions and requests. As a first time (and out-of-state) buyer, my experience from Cowboy Toyota was stress-free. I already knew the car model that I wanted to buy when I requested for a quote and have done my research for the car model and make as well as set my budget before Karen corresponded with me. With this in consideration, Karen supplemented my information, did not push me to go above my budget and gave me helpful information to make an informed decision for my purchase. I would greatly recommend her to any car buyer out there especially those that just graduated from college or graduate school. More