Norm Reeves Toyota Dallas

I received Great customer service at Cowboy Toyota with sales manager Karen Schlatterer. She is very helpful and made my New car purchase hassle free. She was very nice and knowledgeable of My brand new Ca sales manager Karen Schlatterer. She is very helpful and made my New car purchase hassle free. She was very nice and knowledgeable of My brand new Camry. I will recommend her to anyone. More

Karen made the car buying experence pleasant. I had reservations when I entered the dealership but she changed my mind. She listened to my needs and found the correct car and financing required. I woul reservations when I entered the dealership but she changed my mind. She listened to my needs and found the correct car and financing required. I would recommend her to everyone. More

I've been purchasing Toyotas for years and this has been my best experience. Karen was very attentive to my needs and wants. She was patient and a great mediator for me. I look forward to a long rel been my best experience. Karen was very attentive to my needs and wants. She was patient and a great mediator for me. I look forward to a long relationship with cowboy Toyota and my new Highlander. More

James listened to what I wanted and delivered on everything that I asked for. Without his help, I might have considered a different dealership. I also like that they brought my new car to my home, everything that I asked for. Without his help, I might have considered a different dealership. I also like that they brought my new car to my home, and drove off the trade-in. This made the experience far more comfortable than any other purchase I have had. I would highly recommend James and Cowboy Toyota - and would look to them first for my next vehicle. More

Cowboy Toyota beat everyone's deal in the Metroplex. Tobias was patient helping me find the exact specs I wanted in a car. He communicated with me in a style that was conducive to conducting business w Tobias was patient helping me find the exact specs I wanted in a car. He communicated with me in a style that was conducive to conducting business with clients and not having to interrupt. Lianne got us in and out quickly. I appreciate the five star customer service that is given with service appointments. I will be telling EVERYONE to buy their next Toyota from Cowboy Toyota! More

The experience was very, very good. Ms. Mann was exceptional and was very knowledgeable of the vehicle I was buying. Also in Finance was exceptional in preparing all of the paperwork, explaining eve exceptional and was very knowledgeable of the vehicle I was buying. Also in Finance was exceptional in preparing all of the paperwork, explaining everything and helping work the best deal possible. Thank you. More

excellent salesperson. we had used Karen before at a different dealership. we were so satisfied we chased her down to buy our next car. the chase was well worth it..Karen, as we expected was fantasti different dealership. we were so satisfied we chased her down to buy our next car. the chase was well worth it..Karen, as we expected was fantastic to deal with. More

Lianne was very knowledgeable of the vehicle we were buying. She presented us with a good purchase price, financing and cash back offer. After the purchase, Lianne explained all the features of the ve buying. She presented us with a good purchase price, financing and cash back offer. After the purchase, Lianne explained all the features of the vehicle and made us feel like we would be back for another purchase in the near future. Do what is necessary to keep Lianne employed at Cowboy Toyota. More

Horrible service department- defines ripoff. First Horrible service department- defines ripoff. First experience was 30k checkup. Waste of money, they obviously did not do anything- I had to refil Horrible service department- defines ripoff. First experience was 30k checkup. Waste of money, they obviously did not do anything- I had to refill my own fluids that were low at my own expense. Also pointed out the broken windshield wiper after they checked it off as good. They obviously did not care about the safety of my vehicle enough to even give it a quick glance. Next experience crossed them off the list forever- charged me $300 for changing headlights. Claimed they had to take the bumper off- the headlight procedure is in the owners manual and takes 30 seconds, I'd done it before. I expected to pay a premium, but that is ridiculous and insulting. Stay far away, they are the exact reason dealership service departments get a bad reputation. Pickup and delivery service are not worth it to be treated this way. I would not put it past this dealership to 'create' issues with your vehicle. More

The experience was very, very good. Liane was exceptional and really knows and understands her product. She was a pleasure to work with. Also Felanno, in finance was exceptional in preparing all of the paper and really knows and understands her product. She was a pleasure to work with. Also Felanno, in finance was exceptional in preparing all of the paperwork, explaining everything and helping work the best deal possible. We will be back. More