Norm Reeves Toyota Dallas

A great dealership to work with! First, they were kind enough to come get us at our home since we did not have a car. Then, everyone was extremely kind and patient as we test drove different cars and cru enough to come get us at our home since we did not have a car. Then, everyone was extremely kind and patient as we test drove different cars and crunched numbers to figure out what worked best for us. They worked really hard to get us any and every deal that we qualified for. I normally dread going to dealerships and dealing with uncomfortable situations, but my fiancee and I had a lot of good laughs while dealing with their kind and fun-loving staff. I will certainly be back next time I need a car! More

I worked with Karen after being referred to Cowboy Toyota by Costco. Karen was absolutely great to work with and I got a very good price for a 2014 Highlander. Karen was excellent about keeping me informed a by Costco. Karen was absolutely great to work with and I got a very good price for a 2014 Highlander. Karen was excellent about keeping me informed as to what was going on as they ordered and received my new car. This is the best and easiest new car purchase that I have ever made. No high pressure and a great deal! I would go back to Cowboy Toyota if I were in the market for a new car. More

I requested a internet price from Cowboy Toyota on a Rav4. I was was given a price by Liane Mann and we setup a time to come in for a test drive. After driving the Rav4, I realized it was not the right Rav4. I was was given a price by Liane Mann and we setup a time to come in for a test drive. After driving the Rav4, I realized it was not the right one for me. I asked to drive a Highlander and it wasn't the right car for me either. I told Liane I wanted to go home and think about things. She was great about not trying to push me into looking at another car. After leaving, I remembered Toyota makes a crossover, the Venza, that might be more what I was looking for. I contacted the next day Liane and told her I wanted to drive a Venza. When I got to the dealership she was sitting out front in a Venza with it all warmed up. I thought that was great since it was about 28 degrees outside. I drove the 2014, but purchased a 2013 due to the great deal I was offered. At no time during the sale did Liane turn on the high pressure. When the car was ready, we tried connecting my phone to the bluetooth but we couldn't get it to work. I needed to leave for an appointment but Liane called me the next day and said she had talked to others at the dealership to see if they had run into the problem we were having. I was impressed she didn't just drop the issue, she wanted to make it work. Not a big issue in the overall operation of the car, but I did see her dedication to making her customers happy with their new purchase. More

She as in karen was a very nice lady and would tell every one and any one that is willing to buy a car from her no matter what happens she had a will and a way to get us a car even when we were having troubl one and any one that is willing to buy a car from her no matter what happens she had a will and a way to get us a car even when we were having trouble getting a car thanks karen More

This is to acknowledge the outstanding services we received from Karen Schlatterer of Cowboy Toyota Dallas, from start to finish in the process of purchasing a new Toyota Tacoma Truck. I dealt with 7 received from Karen Schlatterer of Cowboy Toyota Dallas, from start to finish in the process of purchasing a new Toyota Tacoma Truck. I dealt with 7 area dealers and by far in my experiences, Karen was the most upfront, friendly, honest, NO Hassle, truthful, absolutely non aggressive and responsive sales representative that I encountered during my new purchase journey. Upfront, she explained the sales tactics and hidden pricing obscurities other dealers would apply, to which I encountered at several other dealerships. With Karen, the bottom price quote she presented to me was absolute to the end of closing and no other hidden or extras charges were ever added on at the end, period!! It was the agreed upon price (of course plus TTL, which is State imposed, not dealer ship). One last very important point, she provided me with the lowest price of all the dealerships I dealt with, WAY TO GO KAREN !!! For her Great Outstanding Services, first and foremost, I highly recommend Karen to anyone whom is in search of a new auto (and Cowboy Toyota) for a truly, honest auto buying experience (and best price)!! Are you listening Cowboy Toyota -- A++ for Karen !! Manuel M. More

We got exactly the car we wanted for a great price. It just took a little longer than we anticipated, but we were very pleased with the outcome just took a little longer than we anticipated, but we were very pleased with the outcome More

O absolutely love this dealership. The entire time you are there you get the feeling of being with family, especially Karen Schlatterer and Shelly Jackowski. They both Rock. Thank you I love my car. are there you get the feeling of being with family, especially Karen Schlatterer and Shelly Jackowski. They both Rock. Thank you I love my car. Donna Smith More

Karen was wonderful to work with and made the entire process incredible painless and easy. All my questions were answered, the pricing was as promised, and I left feeling like I had been well taken car process incredible painless and easy. All my questions were answered, the pricing was as promised, and I left feeling like I had been well taken care of. More

Karen was absolutely fantastic! She was so polite and friendly, and helped us get exactly what we wanted. I would definitely recommend not only this dealership, but especially Karen. friendly, and helped us get exactly what we wanted. I would definitely recommend not only this dealership, but especially Karen. More

The service I received from Liane Mann was OUTSTANDING!! Liane was through, organized and professional. She also carried out every promise and commitment she made to me in purchasing my new 2014 Tundra Crew Liane was through, organized and professional. She also carried out every promise and commitment she made to me in purchasing my new 2014 Tundra Crew Max. She responded very quickly to emails, texts, and voice mails. I never at one time wondered what was going on in the process, despite coming to buy the car from ATLANTA. The dealerships in Atlanta need to attend a conference taught by Liane on how to listen to a customer needs/wants and not try to tell them what they should buy. I am truly satisfied with the entire new car buying process because of Liane and Cowboy Toyota. To put the cherry on top of her customer service she called to ensure that me and my sister made it back safely to Atlanta with my new new Tundra CrewMax I am recommending others to make the trip to visit Liane and spend some of their “happy” money because they will NOT be disappointed. More