Norm Reeves Honda Superstore West Covina - Service Center

I have taken my vehicles for service since 2004. Every time I have had no complaints. When I first met Brandon Hanson, for one of my vehicle maintenance, I liked him because he explained in detail what w time I have had no complaints. When I first met Brandon Hanson, for one of my vehicle maintenance, I liked him because he explained in detail what was done to the vehicle & asked me if I had any questions that he could answer, which I did not. Since then I have only dealt with Brandon. He knows the maintenance history with my vehicles & I trust him implicitly. When I need to take my vehicle in for service I email him & ask him if he will be there when I want to take my vehicle in & then he will make the appt for me. Brandon is an EXCELLENT customer service technician. More

Thia dealership has always been very thorough and it's always pleasant to leave my car with capable hands. I didn't buy my car here but they've serviced my car for the past 7 years. always pleasant to leave my car with capable hands. I didn't buy my car here but they've serviced my car for the past 7 years. More

Good service advisor by the name of Joshua Martinez. Got my car less than the prescribed hours. Answered some of my query on matters on maintenance. my car less than the prescribed hours. Answered some of my query on matters on maintenance. More

Excellent customer care from their service department personnel, particularly Joe Huynh. For the last 7-8 years, l have used Norm Reeves Honda to care for my older Accord and have never had a complaint o personnel, particularly Joe Huynh. For the last 7-8 years, l have used Norm Reeves Honda to care for my older Accord and have never had a complaint or problem with the service provided. On my last service, Joe’s partner, Anthony Sanchez also assisted me, and provided prompt and courteous service. Overall, the entire service department gets a big “thumbs-up” from me. 👍 More

Juan Luna is friendly and nice!! The service is good but they (Honda) should take into account that this pandemic has affected people a lot economically. they (Honda) should take into account that this pandemic has affected people a lot economically. More

Service Advisor Samuel Tung is very courteous and professional. A great asset to Norm Reeves Honda of West Covina. 5 STARS for Samuel Tung at the Service Department. professional. A great asset to Norm Reeves Honda of West Covina. 5 STARS for Samuel Tung at the Service Department. More

I have a great experience with Samuel Tung at the Norm Reeves Honda Superstore in West Covina. He has exceptional customer service and explaining the reason of repair but not just let me pay for the fees. Reeves Honda Superstore in West Covina. He has exceptional customer service and explaining the reason of repair but not just let me pay for the fees. More

Too soon to rate quality of work. Based on past experience, work has been good. I assume price is std rates. Trinity was very friendly and professional. experience, work has been good. I assume price is std rates. Trinity was very friendly and professional. More

Thank you to Brandon and the technicians for taking such good care of my car. Even though it was a busy Saturday, my car was done in a timely manner and was checked thoroughly. good care of my car. Even though it was a busy Saturday, my car was done in a timely manner and was checked thoroughly. More

Excellent service especially by Trinity Car was ready when promised and completed work explained. Because of COVID I had to wait for car. Waiting area pleasant and clean. when promised and completed work explained. Because of COVID I had to wait for car. Waiting area pleasant and clean. More