Norm Reeves Honda Superstore West Covina - Service Center

Had my car serviced last Sat. It cost me almost $400. I also asked for the tires to be checked because the tire pressure light contined to turn on, even after I filled tires with air. After waiting 3 hours also asked for the tires to be checked because the tire pressure light contined to turn on, even after I filled tires with air. After waiting 3 hours, I was told everything was fine, no nails in tires and they were corrected to 32psi. This morning the light turned on again. I took it to Honda in West Covina and their mechanic told me 3 tires were overinflated and one has a 20psi? He said I might need a new tire and pointed to tread. I told him car was just serviced days ago and showed him the report I was given that tread on tires was fine. He said it would be a long wait to check my tires. I spoke to 2 service technicians and asked why was I told last Sat my tires were checked, tire pressure corrected, and there were no nails in my tires yet today I find out the opposite? They tried to tell me tire pressure fluctuates, but to the point where they are overinflated and one goes from a 32psi to 20psi? I didn't touch the tires since it was serviced. The service technicians were rude and unwilling to resolve this, even though it was clear my tires hadn't been checked when I brought it in. Now I wonder if they even did the alignment they suggested? I ended up taking my car to a little tire shop in La Puente. They found a nail in the tire and patched it for $15. I had been a regular at Honda in West Covina, but never again will I take my car or my wife's car here to be serviced. More

Would give zero stars if i could. Took my vehicle in for a wheel stud replacement, something I've done in less than an hour, and its taking them almost 24 hours to get it done. Cost for this "service" is c a wheel stud replacement, something I've done in less than an hour, and its taking them almost 24 hours to get it done. Cost for this "service" is close to $500! Cost of the stud: $8. More

The dealership is very accessible and clean and spacious. Withe the current trend of social distancing, it gave us ample space It provides a very accurate and excellent service. The crew and staff were co Withe the current trend of social distancing, it gave us ample space It provides a very accurate and excellent service. The crew and staff were courteous and helpful. Thank you for that great experience! More

For the past 5 years or so that I'm dealing with Trinity (Service writer), she had been consistently awesome in every aspect of customer care! (Service writer), she had been consistently awesome in every aspect of customer care! More

I am a long time customer over 27 years few generations we are very happy and pleased .Norm Reeves Honda has been excellent goes on and beyond for there Customers , I want Honda to recognize Anthony Sa we are very happy and pleased .Norm Reeves Honda has been excellent goes on and beyond for there Customers , I want Honda to recognize Anthony Sanchez in the Sevice Dept. 💯💯💯👍for Excellent Customer Service great listner very attentive offered me coffee, water just relax wait for my car. Thank you Anothey S. Thank you Honda for your team 1 big Happy Family that im part of I will continue referring people. More

Great customer service. Joe Martinez took the time to explain the problem with my Honda. He was very helpful. I highly recommend Norm Reeves in West Covina. explain the problem with my Honda. He was very helpful. I highly recommend Norm Reeves in West Covina. More

Brandon Hanson in the Service Dept recognized that I drove all the way down to West Covina from the San Fernando Valley to get my first vehicle service after purchasing my car there a few months ago. It drove all the way down to West Covina from the San Fernando Valley to get my first vehicle service after purchasing my car there a few months ago. It was Presidents Day and the Service Dept was super busy but he checked in with me throughout the process and helped out with the tire rotation due to the drive and longer wait time. Now that's great customer service! More

My car was dropped off and everything I needed was taken care of. Service people were helpful and friendly. The only issue I had with the service was the time of it took to drop off my car. It took almos care of. Service people were helpful and friendly. The only issue I had with the service was the time of it took to drop off my car. It took almost 30 minutes just to drop off my car. The service took awhile as well. But, I also told them I would just be dropping off my car and leaving. So, I understand if it wasn’t “priority” since the service Department has many customers waiting in the lobby for their service to completed. :) More

Always gets the job done at the time the give you and always keep you well informed of your vehicles need done top quality work always keep you well informed of your vehicles need done top quality work More

The service was fast and good. However my car needed to be washed and they did not even offer to wash it. They should of be washed and they did not even offer to wash it. They should of More