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Norm Reeves Honda Superstore West Covina - Service Center

West Covina, CA

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308 Reviews

308 Reviews of Norm Reeves Honda Superstore West Covina - Service Center

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August 26, 2023

I made an appointmemt to go to the maintenance center at 8/26 am 8 clock.around 9 clock,they informed me that I would not be able to pick up the car until 3 clock in the afternoon,I offered to give me a spa More

by rubbish serice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Madrigal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're sorry to hear that you were disappointed with your experience at our service center. We understand that your time is valuable and we would like to opportunity to speak with you about this matter. When it is convenient, please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com to discuss this.

Aug 29, 2023 -

rubbish serice responded

Honda has adopted a recall program, which is great for consumers, but it's very frustrating to have owners wait seven hours for repairs with no pre-planning measures, and I don't know anyone who can fix it in a good way What about a seven-hour wait at a repair center on a Saturday? What is the significance of your recall? Only the car is considered, but what about the driver? Will I consider Honda when I buy a car in the future? These are all questions you should consider!

May 01, 2023

Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better More

by Nismoz603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Cortes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Madrigal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Alvarez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for this feedback for our team, both positive and negative feedback are necessary for growth, and we appreciate you taking the time to share your experience.

February 11, 2022

Have been called multiple times by this company.... keep telling them they have the wrong number At this point I'll happily leave negative reviews for how much of my time they have wasted and how many tim More

by Lmt9301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gen Balouev
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Salama
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colleen Delbonifro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Burge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Pichardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Mischner, Sam Jaber, Kirk McCard, Jackie Channels, Kellie Morrison
Feb 14, 2022 -

Norm Reeves Honda Superstore West Covina responded

Hi Jacqueline, thank you for bringing this to our attention and we apologize that you’re still receiving calls. We have passed your review along to ensure that your phone number is removed as soon as possible. Thank you!

November 22, 2021

Service department technicians Jesus & Ulysses assisted me with my recent error code for my 2005 Honda Odyssey radio. Fixing the radio was not the issue. When we disconnected the battery, a small piece o More

by Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulysses (sorry I did not get his last name)
Nov 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on our service team, Bryant! If you need anything else, please don't hesitate to reach out to us!

Nov 23, 2021 -

Bryant responded

Please make sure you also show your appreciation to both of these employees. My review is meant to encourage employees like Ulysses & Jesus to continue their top rated customer service. Your management needs to continue to highlight this type of service to encourage others to do the same.

July 19, 2021

Brandon was very helpful and kindEveryone was nice work Brandon was very helpful and kind Everyone was nice work was fast and accurate thank you for the service hopefully won’t be back for a while More

by soundgalem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to leave us this 5-star review, we appreciate it!

July 19, 2021

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty More

by Sammie Huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with Trinity, Sammie! We appreciate the amazing rating and we hope to see you again.

July 19, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! More

by dpnaik6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback on working with Trinity. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change. More

by Yvettemedina5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

July 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car More

by Marvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback and rating, Marvin. Look forward to working with you again!

July 15, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean a More

by mjjreyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy we could provide you with a fantastic service experience, and we hope to be of assistance to you again in the future.

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