Norm Reeves Honda Superstore West Covina

Deceived! Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I as Deceptive Price Protection Guarantee and Dealer. My husband and I were just looking but we end up sitting down listening to our rep Nino Morales. I asked for a discount (as it is Memorial weekend) showing them a quote from another dealer with a 4k discount and was told that we have 3k+ because it will be given to us at 38,755 instead of 42k (price posted on the car has 38k+ on left lower right, as I am facing it) and 41-42k on the lower left. Our credit was not that good so the quote for a purchase was way over our budget. We told Nino "no", but Nino came back with another quote which is a "lease" price. We told him we do not understand lease and that we will research on it and come back in the am. Nino stopped us from leaving and got the Manager John S to talk and explain the "lease", still my husband said no and we will come back the next day (since we have movie night at 630pm). I have to own up to our mistake that we could have stood up and just leave, but instead we did not want to be disrespectful and we listened. To make the long story short, after 6-7 hours, tired and hungry, we gave in to a "lease" and signed. The next day, we went back to the store because we had a quote of the same vehicle, same exterior and interior, at a lower price. They have the "Price Protection Guarantee" wherein if we find same car, they (Honda) will pay the difference or buy the car back. We asked to speak to the Manager John instead it was our rep Nino who met us. I explained about the Price Match and this is what was explained TO HONOR THE PRICE PROTECTION, WE HAVE TO BRING IN A CONTRACT FROM ANOTHER DEALER, NOT JUST A QUOTE, BUT A CONTRACT THAT WILL DEMONSTRATE THE PRICE! Does that mean I have to buy the same minivan and show it to them to ensure that it is indeed the price...what does that leave me? I will have two vans? I was asking him to bring the manager but we were told, he was busy. So I told him, I would compromise, to just give us the 3k+ discount that he said he'd give (from the 42k price on the left which provide some additives to the van), and all he said was "NO, I DID NOT SAY THAT". I almost have a heart attack. He left and we were so frustrated. Much as I want to be mad and yell, just not worth it because my husband just had heart surgery. I called them the next day and left messages, but no Manager answered my call. It is amazing how these two people, flock and gave us their undivided attention, but once the deal is sealed, they treated us like dirt that they cannot even bear to look. I have 5 days to fight for the Price Protection Guarantee. I asked for David Conant, owner of Norm Reeves, maybe a wishful thinking, but I want to tell him, his mission statement is a big lie! All I wanted was for them to honor what their ad said and to honor what was verbally promised. Every time I see my Honda Odyssey, it reminded me of the frustrating experience, the fact that I was deceived. I hope the money and commission they got from me will allow them better lives, that will allow them to sleep at night. IT IS AMAZING HOW MUCH THEIR PRINCIPLE IS WORTH. TO YOU NINO MORENOAND JOHN SALAMA THE MANAGER ,WE DID NOT HAVE ANY INTENTION TO RETURN THE VEHICLE. I ASKED IF YOU CAN AT LEAST COMPARE THE TWO VEHICLES (IF THEY ARE EVEN COMPARABLE- APPLES TO APPLES) AND SEE ABOUT THE PRICE PROTECTION, AND TO GIVE US THE 42K WORTH ODYSSEY THAT NINO SAID AS "DISCOUNT". YOU CANNOT EVEN DO THAT. More

Excellent people that provide excellent service. Bought a vehicle that I had previous leased at the dealership. Customer service was excellent and it was a great experience. The sales representativ Bought a vehicle that I had previous leased at the dealership. Customer service was excellent and it was a great experience. The sales representative was extremely welcoming and I was greeted before I ever hit the front door. More

One of the Best experiences I have had purchasing a car. I was shopping for the right deal on a Honda. Prior to this purchase I dreaded going into a car dealership. I have purchased many vehicles from diff I was shopping for the right deal on a Honda. Prior to this purchase I dreaded going into a car dealership. I have purchased many vehicles from different dealerships. My best experience has always been at CarMax. Until now. A few suggestions if you are looking for a car. Do your research and be honest with your self. You know your credit score and your income. Don't purchase what you cannot afford and don't expect the best APR if your credit is bad. Visit dealerships and compare prices. Visit your local credit union or wherever you bank and get pre-approved for an auto loan. Many times the financial institution will give you an honest rate according to your credit score. Also, I was trading in a car. I visited a few dealerships and I got the best trade in value from CarMax. CarMax will give you a document with a quote good for 7 days. When going to other dealerships many will undervalue your car. However, when you show them the document they miraculous are now able to match the quote from CarMax. After visiting many dealerships I called Norm Reeves and spoke to Louis Mesquita. From the beginning of the call, he was always very professional and friendly. After a few phone calls, we were able to come to an agreement which I thought was fair for the vehicle. We then drove to Norm Reeves and met Louis. Louis was very knowledgable about the car we wanted to purchase and answered all our questions. At the time to sit down and write the purchase agreement he did NOT sneak in any hidden features or fees. I had previously been to another dealership were the salesman attempted to add a “Special alarm” after we had already agreed on a price. Louis did NOT do that. He was honest. He was so honest and the process so smooth that my wife and I thought it was too good to be true. Fortunate for us, it was true. We arrived late to the dealership but Louis made sure that we were done before he left for the day. We purchased a used vehicle which had a few scratches and Louis threw in free certified Honda touch up paint. Even after the transaction was done Louis responded to my text. I had a question about the payoff of my trade in and he responded in a timely manner. This is one of the best experiences I have had at a dealership. I would recommend this dealership and Louis Mesquita to my friends and family. More

New Car Purchase Worked with David Ochoa and Jason Fang. The whole transection was hassle-free and the whole transection went super smooth. Had a exceptional experienc Worked with David Ochoa and Jason Fang. The whole transection was hassle-free and the whole transection went super smooth. Had a exceptional experience here. Highly recommend Jason Fang to work with. More

Regular maintenance Staff were quick, polite and efficient. The service was performed quickly and Valeting carefully reviewed the work performed. Overall the visit was e Staff were quick, polite and efficient. The service was performed quickly and Valeting carefully reviewed the work performed. Overall the visit was excellent, as expected. More

Very nice people Our sales person was named Marvin. He was very nice, knowledgeable, & patient. He worked with the store manager to get us the best deal possible. Our sales person was named Marvin. He was very nice, knowledgeable, & patient. He worked with the store manager to get us the best deal possible. More

Flexible, excellent service when buying a used car Norm Reeves Honda was very flexible and understanding - I indicated an interest in a vehicle through the internet, made one appointment which I could Norm Reeves Honda was very flexible and understanding - I indicated an interest in a vehicle through the internet, made one appointment which I could not make, then I rescheduled for the following weekend, then I came two days early. The car was in perfect condition, Renjie (the salesman) could not have been more helpful, and the entire sales process (including test drive) took three hours. The vehicle was missing an important component which they shipped to my home five days later (including a weekend). I could not be more pleased with a car dealership; I just wish they were my local dealer. More

Jessica was smart and very knowledgeable Very helpful to me. I wasn’t sure what I wanted with this lease but knew I had to get my payments down. Very happy Very helpful to me. I wasn’t sure what I wanted with this lease but knew I had to get my payments down. Very happy More

Thank you Renjie Piao Friendly staffs with great service. Renjie Piao was perfect sales associate helping me to select the vehicle I want and price I can afford. Thank yo Friendly staffs with great service. Renjie Piao was perfect sales associate helping me to select the vehicle I want and price I can afford. Thank you all for your dedication and patience ! More

Great Experience Norm Reeves honda West Covina was a great car buying experience. Got a good price on a car. Nice personal service by Danilia Terrazas, Sami Yazouri Norm Reeves honda West Covina was a great car buying experience. Got a good price on a car. Nice personal service by Danilia Terrazas, Sami Yazouri and Ryan Lucas. All have good person to person skills, friendly, knowledgeable and professional. More