Norm Reeves Honda Superstore West Covina

Got my new car! I had a wonderful car buying experience! I worked with Robert and David online to get a fabulous price! Robert spent lots of time with me going over e I had a wonderful car buying experience! I worked with Robert and David online to get a fabulous price! Robert spent lots of time with me going over everything on the car. Everyone at the dealership was friendly and made the buying experience enjoyable. More

Vehicle purchase I have bought many hondas, and jerry sales person has always help me in achieving to get the vehicle i want and price on budget I have bought many hondas, and jerry sales person has always help me in achieving to get the vehicle i want and price on budget More

Service appointment Prompt, courteous and friendly. Brandon helped me explain the details thoroughly and answered all my outstanding questions. Good experience overall an Prompt, courteous and friendly. Brandon helped me explain the details thoroughly and answered all my outstanding questions. Good experience overall and would recommend the dealership to everyone More

Positive experience with Joe Martinez Joe listened and showed concern for the maintenance needs. Then after reviewed the work performed. Just like a service employee should do for customer Joe listened and showed concern for the maintenance needs. Then after reviewed the work performed. Just like a service employee should do for customers always. More

Disappointed The vehicle was not ready after signing all the documents and paid bills. The excuse was PID was not done although the next day came back and the fro The vehicle was not ready after signing all the documents and paid bills. The excuse was PID was not done although the next day came back and the front manager told me that on the computer, it showed “all clear”.. got the car the second day and wasn’t even given a walk through/ instructions - nothing. I have to figure things out while driving to work at that. It was unsafe and I wouldn’t recommend it to any of my friends and family. Some of the persons in dealt with were not in the list below but I have to choose per app. More

Impressed I had a remarkable experience in purchasing a car at Norm Reeves. Everyone was helpful and friendly. Excellent customer service. They really listened I had a remarkable experience in purchasing a car at Norm Reeves. Everyone was helpful and friendly. Excellent customer service. They really listened to what I wanted and assisted in finding a car for me. More

First oil change Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil cha Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil change, so I appreciated the reminder. My first oil change was free and that was a nice surprise. Tony Shen was polite and informative, which made my visit stress free. More

Norm Reeves made it easy to buy my car! It was easier to purchase my car from Norm Reeves Honda than it is going out lunch.. and it took the same amount of time. Approving my credit took mi It was easier to purchase my car from Norm Reeves Honda than it is going out lunch.. and it took the same amount of time. Approving my credit took minutes; preparing a quote for financing took minutes and then they detailed my car, filled it with gas and the salesman (Carlos) drove 90 minutes from West Covina to Woodland Hills, delivering it to my house with everything ready for signatures. I was amazed, delighted and shocked at how easy it all was! I bought a 2013 FIAT Sport with 34,400 miles that looks and drives like new!! I was given the option of including a 4 year bumper to bumper warranty just like a new vehicle. Norm Reeves is the only place to buy a car! And this was all done online and by phone! When I am ready to purchase again - this is where I will go! More

under warranty of AC My car less than 2 years and 20000 miles, still under warranty, i having an issue with AC not cooing, the adviser told me that the condenser may not u My car less than 2 years and 20000 miles, still under warranty, i having an issue with AC not cooing, the adviser told me that the condenser may not under warranty... and i will have to paying $1500-2000? i'm not fell confidence, because not starting check yet, and under warranty. i walk in form 10am till 3pm, they also didn't meet their promised time 13:30. the problem not found just vacuum and re-charge, hopefully not happened again. i was google the civic have been having AC an issues, it's mean this factory an issues, Honda has responsibility for this kind of issues. More

Working with the right person at the right place. I gave an excellent rating to Norm Reeves because of the sales support and wiliness to work with our particular needs. I am from Northern CA assistin I gave an excellent rating to Norm Reeves because of the sales support and wiliness to work with our particular needs. I am from Northern CA assisting my daughter to purchase her first car who lives in southern CA. I started off with an online inquiring but prefer to deal direct with a sales rep. I received a call from John Gomez and he addressed all our needs, we negotiated everything in advance and he had our car ready when we arrived. People make the difference and John provided an excellent experience for my daughter and I on her first new car purchase. John was honest, polite, efficient, knowledgeable plus very helpful and his effort plus customer service is why I gave Norm Reeves an excellent review. More