Norm Reeves Honda Superstore West Covina

Disappointed The vehicle was not ready after signing all the documents and paid bills. The excuse was PID was not done although the next day came back and the fro The vehicle was not ready after signing all the documents and paid bills. The excuse was PID was not done although the next day came back and the front manager told me that on the computer, it showed “all clear”.. got the car the second day and wasn’t even given a walk through/ instructions - nothing. I have to figure things out while driving to work at that. It was unsafe and I wouldn’t recommend it to any of my friends and family. Some of the persons in dealt with were not in the list below but I have to choose per app. More

Impressed I had a remarkable experience in purchasing a car at Norm Reeves. Everyone was helpful and friendly. Excellent customer service. They really listened I had a remarkable experience in purchasing a car at Norm Reeves. Everyone was helpful and friendly. Excellent customer service. They really listened to what I wanted and assisted in finding a car for me. More

First oil change Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil cha Recieved a call from Norm Reeves Honda letting me know my car should be due for an oil change. I had been wondering if my car was ready for an oil change, so I appreciated the reminder. My first oil change was free and that was a nice surprise. Tony Shen was polite and informative, which made my visit stress free. More

Norm Reeves made it easy to buy my car! It was easier to purchase my car from Norm Reeves Honda than it is going out lunch.. and it took the same amount of time. Approving my credit took mi It was easier to purchase my car from Norm Reeves Honda than it is going out lunch.. and it took the same amount of time. Approving my credit took minutes; preparing a quote for financing took minutes and then they detailed my car, filled it with gas and the salesman (Carlos) drove 90 minutes from West Covina to Woodland Hills, delivering it to my house with everything ready for signatures. I was amazed, delighted and shocked at how easy it all was! I bought a 2013 FIAT Sport with 34,400 miles that looks and drives like new!! I was given the option of including a 4 year bumper to bumper warranty just like a new vehicle. Norm Reeves is the only place to buy a car! And this was all done online and by phone! When I am ready to purchase again - this is where I will go! More

under warranty of AC My car less than 2 years and 20000 miles, still under warranty, i having an issue with AC not cooing, the adviser told me that the condenser may not u My car less than 2 years and 20000 miles, still under warranty, i having an issue with AC not cooing, the adviser told me that the condenser may not under warranty... and i will have to paying $1500-2000? i'm not fell confidence, because not starting check yet, and under warranty. i walk in form 10am till 3pm, they also didn't meet their promised time 13:30. the problem not found just vacuum and re-charge, hopefully not happened again. i was google the civic have been having AC an issues, it's mean this factory an issues, Honda has responsibility for this kind of issues. More

Working with the right person at the right place. I gave an excellent rating to Norm Reeves because of the sales support and wiliness to work with our particular needs. I am from Northern CA assistin I gave an excellent rating to Norm Reeves because of the sales support and wiliness to work with our particular needs. I am from Northern CA assisting my daughter to purchase her first car who lives in southern CA. I started off with an online inquiring but prefer to deal direct with a sales rep. I received a call from John Gomez and he addressed all our needs, we negotiated everything in advance and he had our car ready when we arrived. People make the difference and John provided an excellent experience for my daughter and I on her first new car purchase. John was honest, polite, efficient, knowledgeable plus very helpful and his effort plus customer service is why I gave Norm Reeves an excellent review. More

Terrible approach to defective breaks I leased the 2018 Accord EX-L in December 2018, the purchase expensive itself was great. The car was fine until last Saturday 07/20/19. On my way I leased the 2018 Accord EX-L in December 2018, the purchase expensive itself was great. The car was fine until last Saturday 07/20/19. On my way back from LA I started hearing a whistling/ scratching sound in the front breaks as I am applying the breaks, by Wednesday 07/24/19 (basically 4 days later) the sound was so loud and it was continues whether I’m applying the breaks or pressing the gas. I took it to the dealership to check it out, to my surprise, the break pads in the front have 0% left in them and apparently they destroyed the front and the back of the rotors. Honda is insisting that this is a wear and tear and that it is “normal” I tried to get an explanation on how a car that has 12,000 miles on it and is 7 month old from day of purchase completely damage the break pads and rotors? I kept getting the answer “it depends on your driving” I asked several mechanics and even the service advisor at the dealership if they have ever seen anything like this (ALL agreed that this is upnormal). It is common for breaks to be replaced at 40,000 miles, maybe even 30,000 if you are the absolute worst person in managing your breaking. I called customer service and made a claim with them, apparently they are insisting that it’s wear and tear and has nothing to do with them, and they want charge me $600 to replace just the FRONT breaks and rotors. I’m no expert, but driving for so long I know one thing, it is IMPOSSIBLE for the breaks to loose all its life and to be at 0% after 6-7 months of driving and at 12,000 miles. Also these cars have sensors that are designed to warn you when the breaks are about to go bad, the sensor is supposed to whistle for few months as warning that breaks are running low and about to go bad... there is no way that it is “normal” to go from whistling to completely damages in 4 days. I got Honda for its reputation, and I get brand new because I don’t have the time or energy to deal with problems much like this one, I even got the extra protection and pay extra $20 per month to not even worry about the smallest things like a chip or crack or such. I’m very disappointed on how Honda is handling this matter, I’m even more disappointed that they are pointing fingers to me and cannot own to the fact that the breaks are defective. Apparently Honda doesn’t care whether they want to keep their business with their customers or not. All I can say, it’s shameful and disappointing experience. More

Service Great service team! Every time I need service this is my go to team! Octavio runs a great team! Very courteous and friendly and component team! My car Great service team! Every time I need service this is my go to team! Octavio runs a great team! Very courteous and friendly and component team! My car needed a recall work done and since it would take longer then anticipated they gave me a loaner car! Recommend them More

Best Car Buying Experience! We made an appointment and got to meet with Renjie Piao. From first moment we walk in, we were greeted with smiles and very welcoming attitudes, envir We made an appointment and got to meet with Renjie Piao. From first moment we walk in, we were greeted with smiles and very welcoming attitudes, environment. Even from other sales persons / workers there. That made us felt even better and more positive assurance that we are in the right place to possibly purchase a car. Renjie got our message about what vehicle we are looking for and the details. From that, he prepared a few options of vehicles that met our criteria, ready for us to try and test drive. Its not long at all for us to make up our mind and choose a car, and honestly, we settled on a price in less than 15 minutes. (I'm not soo sure who did he checked the price we negotiated with, but that person was really fast in responding as well. Good for you and much thank you as well person behind the scenes!!!) Then there was Ryan Lucas at finance department. He was very helpful and informative as well, he explained what was important for us (customer), why we need certain thing and recommended great options as well. He cared more about us than just trying to make a sale (like other normal sales person) Overall, this is the very first time I came to a car dealership and I felt very relaxed and positive. There wasn't any pressure or un-necessary comments or sales "tactics", just a very simple and satisfying car buying transaction. I went a few car dealers before Norm Reeves and they weren't as great. Well, maybe that's putting it too nicely, they we really horrible and just throws you off. And I just have to put this out there, I went to Honda World in Downey the day before and the sales person was actually pleasant to dealt with, its not until he brought his "SALES DIRECTOR" to assist with our negotiation things turn for the worst. And here's a tip for all you "SALES DIRECTOR" out there, we are your customers and you need to treat your customers right and fair. If you cant match our price, just say so, you don't have to tell us that you sell cars and not bicycles, we're not that dumb. (and you might just get a sale). And I apologize for maybe going overboard a little there, but just had to put that out there. But at the end, I am glad that I went to Norm Reeves Honda in West Covina. I got a great vehicle, and awesome service, and a very excelent experience in car buying. Thank you Renjie, Ryan and the rest of the Norm Reeves Honda West Covina team. More

Service for Oil Change, Tires, & Inspection Thank you for servicing my Honda Fit vehicle Norms Reeves Honda. I was able to take care of my oil change, tire rotation, and inspection while at the Thank you for servicing my Honda Fit vehicle Norms Reeves Honda. I was able to take care of my oil change, tire rotation, and inspection while at the dealership. I appreciate the great customer service I received from Joe Martinez. He brought to my attention what services would need to be done at the time of service and next time. I had no appointment and got out of the dealership on time as promised. My car ran great as I left the lot. I appreciate the excellent service from start to finish. Thank you. More