Norm Reeves Honda Superstore West Covina

Tony Shen/Customer Service A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for my Pilot. Was there for over 2.5 hrs. Total cost for a new FOB $190.00. It wasn't until much later that day I used the new FOB. Didn't work, dead. I called Tony Shen, customer service representative who assisted me that day. He was unable to accommodate my schedule back then. I called yesterday to see if I could come in to have the FOB fixed. I asked, if I came around 2ish, if that would work, Tony said "yes". Arrived at 2:15. was told Tony was at lunch, he failed to mention that to me. Pilot was taken in the service area and waited until 2:40 that when Tony acknowledged me. It wasn't until 3:20ish that Tony reappeared and said the FOB was fixed and handed it me. I said to Tony it was quite inconvenient to return especially when one pays $190.00 for a new FOB that didn't work the first time. Tony's response "well, nothing's perfect". Whoa. No apology, no compensation, not even a courtesy car wash which my Pilot could have use. I know I am a drop in the bucket of the countless customers that this dealership has. However, based on Tony's reply to me that "well, nothing's perfect" made me think whoa, he is representing Norma Reeves of West Covina, is that what they say to customers when something goes wrong? My Pilot is a 2006, I definitely won't return there when it's time to purchase a new Honda or any other repairs. More

Pleasantly Surprised David was very responsive via email in my initial communications regarding the Auto Club and Costco pre-negotiated rates. John sent pictures promptl David was very responsive via email in my initial communications regarding the Auto Club and Costco pre-negotiated rates. John sent pictures promptly yet then has some delay in following up and then had to arrange another car to be sent from another dealership, delaying the original appointment. During appointment and test drive he was very informative, pleasant and seemed to do his best to keep the process moving along. Impressed at the time and patience involved showing me everything and staying until he was assured I was satisfied with being comfortable with my new car. More

Norm Reeves Honda - Top notch! Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) an Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) and our Finance Professional for the best level of service. The 2019 CR-V EX is our 4th vehicle acquired from Norm Reeves Honda. More

Very very bad experience I have to wait an entire morning for my shuttle van. I was late to work. They do not even bother to give me a call. No one in the Honda really c I have to wait an entire morning for my shuttle van. I was late to work. They do not even bother to give me a call. No one in the Honda really cares. I feel very mistreated like an illegal aliens. They simply don’t care. I don’t think it is any professional service. My Honda Accord which is less than 10000 miles are leaking oil and they don’t even know why. It is a hassle. Honda is supposed to be good. But I don’t know it is true anymore More

Pleasant experience with new car purchase Very friendly, competent, knowledgeable and helpful staff. They were never overly aggressive or pushy. Best car buying experience we have ever had. Very friendly, competent, knowledgeable and helpful staff. They were never overly aggressive or pushy. Best car buying experience we have ever had. We definitely recommend them. More

Great experience Manny provided great customer service and price! Very easy to work with. Made my buying experience pleasant and less stressful. I would recommend Mann Manny provided great customer service and price! Very easy to work with. Made my buying experience pleasant and less stressful. I would recommend Manny and the entire team at norm reeves Honda to anyone looking to purchase a car. More

2nd purchase Joseph was very helpful finding the car that we wanted! This is our second purchase here, we bought here our brand new pilot on 2012. Joseph was very helpful finding the car that we wanted! This is our second purchase here, we bought here our brand new pilot on 2012. More

Purchasing a new vehicle with Honda Ruben Orteaga was very knowledgeable and patient with us purchasing our 3rd purchase over the years at this location. John helped directed us to the b Ruben Orteaga was very knowledgeable and patient with us purchasing our 3rd purchase over the years at this location. John helped directed us to the best vehicle for our price. More

Really great service My car battery died on me and I shopped around for the best price. I drove my car to my local Honda dealership, Norms Reeves Honda and spoke with B My car battery died on me and I shopped around for the best price. I drove my car to my local Honda dealership, Norms Reeves Honda and spoke with Brandon Hanson. Brandon was friendly and very professional. He gave me a great price on the service that I needed. The price for the car battery was easily $50 less than the local Autozone, which I couldn't believe. I really appreciate Norm Reeves Honda and Brandon for the great customer service. Thank you. More

Service Always a good experience when I am here. They keep in touch, try to make you comfortable if waiting or offer ride somewhere if it is a day long repai Always a good experience when I am here. They keep in touch, try to make you comfortable if waiting or offer ride somewhere if it is a day long repair. They go over everything and if they find something additional they communicate quickly. Never had a problem here. More