Norm Reeves Honda Superstore West Covina

Great service!! Finished to work before the estimated time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. More

All Honda Reps I encountered were very friendly and helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. More

Late Night Redemption My wife and I received a great quote from Norm Reeves in West Covina and Another Honda Dealership in Whittier said they could match it so we decided g My wife and I received a great quote from Norm Reeves in West Covina and Another Honda Dealership in Whittier said they could match it so we decided go with them because we preferred the color. HUGE MISTAKE After driving an hour to get to Whittier they did not match the quote we received and then in an attempt to "move some money around" were disingenuous in their dealings, we walked out disappointed, frustrated and tired. We decided to stop by Norm Reeves in West Covina on our way home to see if we liked the car in white, knowing the closed in 30 minutes we had no intention for leaving with a car that night. WE WERE WRONG We were greeted by Oscar as we approached the main office, he was extremely friendly and helpful in finding a salesperson to help else. Terrence immediately came down to help us and was just as friendly and glad to see us as Oscar. Having already been disappointed once this evening I was hesitant to start the buying process again so before we even saw the car Terrence had the terms drawn up and in my hand with in 10 minutes. I was in and out within 90 minutes. I never felt rushed or pressured, we received the price we were promised to the penny and all this an hour after they had closed. Working in the hospitality industry I am extremely critical of customer service, Terrence and Oscar delivered. I would recommend anyone looking for a new car to start at Norm Reeves in West Covina and to make sure to ask for Terrence when you get there. More

Norm Reeves Awesome Store in Covina Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. W Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. Will come back soon to purchase a new/used vehicle. More

Excellent attention of Manuel Alonzo. Previously I visited other dealers but none gave me the best attention and information, Manuel Alonzo, gave us all information step by step to get the Previously I visited other dealers but none gave me the best attention and information, Manuel Alonzo, gave us all information step by step to get the first vehicle for my daughter, 100% recommended, if you ask me about stars I would give you 15 of 10 widely recommended, thanks Manuel. More

Felt like it was my birthday!! I understand that it's business, but Jackie and Paul made it positive and personal. Amazing people!! I felt like I was hanging with good friends who I understand that it's business, but Jackie and Paul made it positive and personal. Amazing people!! I felt like I was hanging with good friends who cared and took their time to explain and answer every question and concern I had. I will definitely recommend these two to anyone I know wanting to purchase a Honda. I have never had a car-buying experienced it worked with professionals like Jackie and Paul More

Everything went well I found the exact car I wanted. Alfonso was helpful in making my decision. I didn't take too long in the dealership so it wasn't overwhelming either. I found the exact car I wanted. Alfonso was helpful in making my decision. I didn't take too long in the dealership so it wasn't overwhelming either. More

Great and smooth transaction. Jacki Bernardino has always been trusted by our household and this is our 5th car we are purchasing from her. We will make sure to go back to her ag Jacki Bernardino has always been trusted by our household and this is our 5th car we are purchasing from her. We will make sure to go back to her again. More

Renjie was fantastic. Thanks for your upbeat positive vibe! Very positive experience. Renjie was the ultimate salesman. Very helpful. Good luck with future sales. I would recommend doing your homework on the in Very positive experience. Renjie was the ultimate salesman. Very helpful. Good luck with future sales. I would recommend doing your homework on the internet before buying. But if you choose this dealer, I recommend you ask for Renjie. More

Great experience Great price for my trade in and got to a great price on the new vehicle purchase fast with no hassle. The way car buying should be! Guy and Brandon we Great price for my trade in and got to a great price on the new vehicle purchase fast with no hassle. The way car buying should be! Guy and Brandon were the stars with the GSM approving the deal quickly. My wife and I were in and out of there as fast as we wanted to be (2hrs). Highly recommended More