Norm Reeves Honda Superstore West Covina

Great service! We had our Odyssey in for paint repair (under warrenty) and it was kept for two weeks. We had to rend a car from Honda during this time. We were dis We had our Odyssey in for paint repair (under warrenty) and it was kept for two weeks. We had to rend a car from Honda during this time. We were dissatisfied with the length of time the car was had and the amount of money we had to pay for the rental. We asked to talk to the service manager to let him know. He was very concerned and remedied the problem. More

Very professional and not pushing you to buy Very fair I’m pricing work with you well very courteous and a great buying experience Very knowledgeable on the cars on all of them Very fair I’m pricing work with you well very courteous and a great buying experience Very knowledgeable on the cars on all of them More

Amazing. Everyone was very nice. They did everything they could to help us. It was my first time at Honda and I am very pleased with everything. Great customer Everyone was very nice. They did everything they could to help us. It was my first time at Honda and I am very pleased with everything. Great customer service, and very patient and understanding. More

Smooth Process After visiting several dealerships Norm Reeves Honda WC stood out. Carlos Garcia was very informative and not pushy at all . There were no scare tacti After visiting several dealerships Norm Reeves Honda WC stood out. Carlos Garcia was very informative and not pushy at all . There were no scare tactics or empty promises and everything was backed up in writing. The process was so smooth ,all my questions were answered and the sale offer was fair, so much so that I ended purchasing a CR-V even though it was really not my first choice of car make. Very satisfied. More

Great Experience buying a new car my son and I had a positive experience buying a Honda Civic Hatchback from Norm Reeves. Our salesman, Saturino Moreno, was great. He did not use pres my son and I had a positive experience buying a Honda Civic Hatchback from Norm Reeves. Our salesman, Saturino Moreno, was great. He did not use pressure tactics, and very helpful with the entire process. Without question, I would purchase another car thru the same dealership and ask for Saturino aka Nino... More

Service call was quick and , thorough Superb. Octavio Cortes takes the time to explain what you need (or don’t need), provides options, and is very reassuring. My entire family has Honda’s Superb. Octavio Cortes takes the time to explain what you need (or don’t need), provides options, and is very reassuring. My entire family has Honda’s and we drive to this dealership for service because of Octavio. More

Great service helpful and didn’t take too long. The time they told me it would take it did. Thank you for good service Brandon. helpful and didn’t take too long. The time they told me it would take it did. Thank you for good service Brandon. More

Tony Shen/Customer Service A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for A few weeks ago I had an appointment for another recall on my Honda Pilot airbags. While there I also remembered I needed to purchase a spare FOB for my Pilot. Was there for over 2.5 hrs. Total cost for a new FOB $190.00. It wasn't until much later that day I used the new FOB. Didn't work, dead. I called Tony Shen, customer service representative who assisted me that day. He was unable to accommodate my schedule back then. I called yesterday to see if I could come in to have the FOB fixed. I asked, if I came around 2ish, if that would work, Tony said "yes". Arrived at 2:15. was told Tony was at lunch, he failed to mention that to me. Pilot was taken in the service area and waited until 2:40 that when Tony acknowledged me. It wasn't until 3:20ish that Tony reappeared and said the FOB was fixed and handed it me. I said to Tony it was quite inconvenient to return especially when one pays $190.00 for a new FOB that didn't work the first time. Tony's response "well, nothing's perfect". Whoa. No apology, no compensation, not even a courtesy car wash which my Pilot could have use. I know I am a drop in the bucket of the countless customers that this dealership has. However, based on Tony's reply to me that "well, nothing's perfect" made me think whoa, he is representing Norma Reeves of West Covina, is that what they say to customers when something goes wrong? My Pilot is a 2006, I definitely won't return there when it's time to purchase a new Honda or any other repairs. More

Pleasantly Surprised David was very responsive via email in my initial communications regarding the Auto Club and Costco pre-negotiated rates. John sent pictures promptl David was very responsive via email in my initial communications regarding the Auto Club and Costco pre-negotiated rates. John sent pictures promptly yet then has some delay in following up and then had to arrange another car to be sent from another dealership, delaying the original appointment. During appointment and test drive he was very informative, pleasant and seemed to do his best to keep the process moving along. Impressed at the time and patience involved showing me everything and staying until he was assured I was satisfied with being comfortable with my new car. More

Norm Reeves Honda - Top notch! Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) an Everyone at Norm Reeves treated my wife and I with the best customer service and professionalism. Many thanks to Brandon(Sales), John Salama(Sales) and our Finance Professional for the best level of service. The 2019 CR-V EX is our 4th vehicle acquired from Norm Reeves Honda. More