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Norm Reeves Honda Superstore West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.8
1,071 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,071 reviews

October 01, 2023

Had an incredibly smooth and efficient experience at this dealership! Jimmy Tang was very friendly, understanding, and straightforward which was a huge plus. He was patient and helped my family feel as comfo More

by ems1898
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're delighted to hear about your smooth and efficient experience at our dealership, and we appreciate your recommendation. Jimmy Tang is a valuable member of our team, and we're glad he could make your car buying process comfortable and straightforward.

Helpful
October 01, 2023

Good dudes work here. Do I get free service for my vehicle?? No one said anything about this after sale completed. Someone let me know please?!?!?? More

by abysses.yoke.0x
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for providing 5-star feedback for our team. To clarify the coverage for your vehicle please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com

Helpful
September 30, 2023

Jimmy Tang was absolutely AMAZING Fast and efficient. Got me the best deal out of 5 other dealerships I went to. Was able to get me taken care of in less than an hour. More

by Aaron
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for your enthusiastic feedback about Jimmy Tang! We're delighted to hear that he provided you with a fast and efficient car buying experience and secured the best deal for you. Your satisfaction is our priority, and we're pleased to have been able to serve you efficiently.

Helpful
September 29, 2023

My salesman Marcus very professional and kind. I had a wonderful experience and would recommend this business to anyone. More

by MrsJackson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus
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Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for recommending our business, and we're delighted to hear that Marcus provided you with a professional and kind experience. Please reach out if we can assist you further!

Helpful
September 28, 2023

Friendly, courteous, and helpful with two replacement items needed for our purchase. Also answered all of our questions clearly. More

by schwarz143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Dababneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Tang
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Oct 03, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're delighted to hear that our team provided you with friendly, courteous, and helpful service during your visit. It's great to know that your questions were answered clearly, and we were able to assist you with the replacement items needed for your purchase.

Helpful
September 18, 2023

Great car great dealership everything seem to go relatively smoothly of course a debate about the price of the car but we got itl under blue book value More

by 62yrolddad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gomez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for choosing our dealership and for your positive feedback! We're thrilled to hear that you found a great car at a price that worked for you. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out.

Helpful
September 08, 2023

John R. was extremely helpful and patient. He sped me through the process rather qu More

by rex.gaisie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ramos
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Sep 12, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to share this positive feedback for John! We are so glad to know you had a 5-star experience!

Helpful
September 07, 2023

George V. and David O. took really good care of us with all our needs. More

by Rosycmor04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Dababneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2023 -

Norm Reeves Honda Superstore West Covina responded

Thank you for sharing your experience working with George and David! We're so glad you received 5-star service and we hope to work with you again soon!

Helpful
September 04, 2023

Everyone from management down to sales people are extremely professional and friendly. They were knowledgeable about the Costco program and followed the proper procedure. They turned what had been a More

by jprovchy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Magno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
August 26, 2023

I made an appointmemt to go to the maintenance center at 8/26 am 8 clock.around 9 clock,they informed me that I would not be able to pick up the car until 3 clock in the afternoon,I offered to give me a spa More

by rubbish serice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Madrigal
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2023 -

Norm Reeves Honda Superstore West Covina responded

We're sorry to hear that you were disappointed with your experience at our service center. We understand that your time is valuable and we would like to opportunity to speak with you about this matter. When it is convenient, please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com to discuss this.

Aug 29, 2023 -

rubbish serice responded

Honda has adopted a recall program, which is great for consumers, but it's very frustrating to have owners wait seven hours for repairs with no pre-planning measures, and I don't know anyone who can fix it in a good way What about a seven-hour wait at a repair center on a Saturday? What is the significance of your recall? Only the car is considered, but what about the driver? Will I consider Honda when I buy a car in the future? These are all questions you should consider!

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