Norm Reeves Honda Superstore West Covina

Oftentimes when one goes into a car dealership looking for a car, one needs to be prepared for pushy sales agents, unnecessary upsells like extended warranties, and an atmosphere full of tension and high for a car, one needs to be prepared for pushy sales agents, unnecessary upsells like extended warranties, and an atmosphere full of tension and high stakes. But let me tell you about my experience at the Norm Reeves Honda Superstore in West Covina. Everything I said earlier, that was the complete opposite here. My wife and I came in, not looking to buy a car, but rather see what was available and new with cars since it had been a few years since we shoppped for a new vehicle. We were met by Cristian Velazques, the sales agent that we ultimately bought a new car from, who spoke to us as if we were neighbors. He let us test drive a car and worked with us with all of our questions and concerns. Sam Jabber, the sales manager, what can I say, he said I’ll make it happen and Oscar Rivas, the finance manager, also worked tremendously with us. They helped us facilitate buying a brand new car and within our budget too! We really did not think at all to buying a new car but when we were met with such friendly and helpful agents that worked with us and helped us buy a car instead of selling one. That made all the difference. I would definitely recommend Norm Reeves Honda to all my friends and family. Good job guys! Keep it up!!! More

Quick and attentive service without sacrificing quality Everyone was very helpful and knowledgeable with whatever questions I had, This is my first time dealing with a brand new car so suffice it to say I h Everyone was very helpful and knowledgeable with whatever questions I had, This is my first time dealing with a brand new car so suffice it to say I had several questions. Had reserved an appointment with the person I wanted and everything was pretty much ready for me when I got to the dealership. Drove away very happy. More

Friendly staff Anthony helped me coordinate my maintenance on my vehicle and was extremely friendly and helpful. Very attentive and I appreciated the experience. 5 s Anthony helped me coordinate my maintenance on my vehicle and was extremely friendly and helpful. Very attentive and I appreciated the experience. 5 star service More

Happy Costumer Just need to know about the alarm system I think is not installed yet. I will visit the dealer to find out, Its the karr alarm, only the Honda secur Just need to know about the alarm system I think is not installed yet. I will visit the dealer to find out, Its the karr alarm, only the Honda security system is in the car. More

CRV purchase My salesman Sami made the purchase of my new Honda CR-V very ez and was very straight-up with my deal. He was knowledgeable, respectful and most im My salesman Sami made the purchase of my new Honda CR-V very ez and was very straight-up with my deal. He was knowledgeable, respectful and most important listened to my needs. Truly a great car buying experience! More

Great customer service First of all it’s great that you can text to arrange your service appointment. Second of all I’ve been to several dealerships that overbook their serv First of all it’s great that you can text to arrange your service appointment. Second of all I’ve been to several dealerships that overbook their services appointments forcing me to wait over 30 minutes just to be checked in. But not here at norm reeves West Covina Joshua Martinez checked me in within just a few minutes of my arrival and thoroughly explained everything. I was kept up to date on the status of my car and was ready as promised More

Bought two cars and had a easy and enjoyable experience. Sales person was friendly, knowledgeable, courteous and very professional. Thanks for making this a terrific day.... Sales person was friendly, knowledgeable, courteous and very professional. Thanks for making this a terrific day.... More

Change of battery Waited enough time for the change of battery,people are polite ,and my daughter and I were satisfied on the service,also my freind in Cerritos branch Waited enough time for the change of battery,people are polite ,and my daughter and I were satisfied on the service,also my freind in Cerritos branch offered to use his employee number for the discount of the service More

I went to this dealership because it closer to home. They have excellent services there because employees are well trained and friendly. Dealership are cleaned and organized. They awarded for President c They have excellent services there because employees are well trained and friendly. Dealership are cleaned and organized. They awarded for President certified for their sales. More

wonderful job in Norm Reeves Honda At beginning they gave me a sales person Manuel Alonzo telling me about the technology of Civic and Accord.I was not buying(leasing ) at that time imm At beginning they gave me a sales person Manuel Alonzo telling me about the technology of Civic and Accord.I was not buying(leasing ) at that time immediately.So I came home think about it around one week. Finally I Decided leasing an Accord LX.Jason Fang and Jhon Salama helped me find out how to get the best prices and interest.That’s awesome!They doing very fast .Totally spent my two hours only.I got a new car.So Excited More