Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Honda Superstore West Covina
West Covina, CA
1,131 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,131 reviews
December 31, 2019
I received exceptional service by Joe Martinez. He was friendly, honest and provided me valuable knowledge to keep my car in top shape. thank you friendly, honest and provided me valuable knowledge to keep my car in top shape. thank you More
by Villegast
Employees Worked With
Joe Martinez
December 31, 2019
I had such a horrible experience where I felt like a number versus a human. There were moments when Manny disappeared several times, at most 45 minutes. Overall the process took about 7 hrs. Once we number versus a human. There were moments when Manny disappeared several times, at most 45 minutes. Overall the process took about 7 hrs. Once we sat down with the writer and signed the contract I noticed that my name was misspelled. I asked Oscar if he could fix it and he said he would. 3 hrs later I was getting the run around and still no revisions to my contract. It was getting late and at this point all parties were disgruntled but Oscars condescending remarks were not appreciated especially ones aimed towards my mother. At this point I was ready to just take the car and go home. When Manny was ready to give me the vehicle, the battery was dead. He informed me that They could either recharge it and I can drive it around for 20 minutes or so. He also said that if it doesn’t work I have roadside assistance to help me (not exactly what I want to hear if my new car isn’t working). My other option was to leave the car overnight so that they could switch the battery in the morning when service opens. I opted to leave it overnight, which I’m glad I did. Had I driven off the lot with the vehicle, I wouldn’t have been able to cancel my contract with them. The following day I made an appointment to meet with the finance director to cancel everything. The sales manager was apologetic, as well as Manny and the finance director. Oscar casually came into the office and yet didn’t offer an apology. Ultimately I would have appreciated if this particular store followed the norm reeves mission statement in treating others the way you want to be treated, transparency, and communication. If you’re interested In purchasing or leasing a Honda, I would go somewhere else. More
by Yes my name matters
Employees Worked With
Oscar Rivas, Manny Alonzo
December 30, 2019
Very professional and very informed about the product. Went out of their way to please their customer. I would recommend this dealership to anyone who asked where I bought my Honda. Went out of their way to please their customer. I would recommend this dealership to anyone who asked where I bought my Honda. More
by guyferrante
Employees Worked With
Jerry Wang
December 27, 2019
Brandon Hansen is the best service writer. Very professional in every aspect! I highly recommend Brandon! Thank you so much for everything. I appreciate it professional in every aspect! I highly recommend Brandon! Thank you so much for everything. I appreciate it More
by vg77villegas
Employees Worked With
Brandon Hansen
December 26, 2019
I received great service by the representative helping me. He was prompt and very courteous. He also was quite patient in explaining the things I didn’t understand. me. He was prompt and very courteous. He also was quite patient in explaining the things I didn’t understand. More
by Priscillac
Employees Worked With
I worked only with Anthony Sanchez who is not listed.
December 25, 2019
Great experience in buying our 2020 Honda CR-V. From the receptionist, sales, finance. From day one that I test drive one of the cars and returning back with my wife to drive the vehicles again. For us to receptionist, sales, finance. From day one that I test drive one of the cars and returning back with my wife to drive the vehicles again. For us to decide which car in buying. I want to Sami, Terence John and Jake for all of their help. More
by hawkarell
Employees Worked With
Sami , Terence, John and Jake
December 24, 2019
Great service, helpful, knowledgeable, friendly, and direct. He kept his word. He explained exactly what the procedure was like, how long it would take and offered a rental to help me get home. direct. He kept his word. He explained exactly what the procedure was like, how long it would take and offered a rental to help me get home. More
by ray_perez
Employees Worked With
Paul Tan
December 23, 2019
Very helpful! Bryan Garcia was very helpful! We were going to drive to a further dealer to get a better price but Bryan and his supervisor George Ventura matched th Bryan Garcia was very helpful! We were going to drive to a further dealer to get a better price but Bryan and his supervisor George Ventura matched their price and gave us a great deal! More
by KAG
Employees Worked With
Bryan Garcia, George Ventura
December 21, 2019
Great experience smooth transaction would definitely come back here. This is my third car buying and I will never go anywhere else to buy a Honda!! back here. This is my third car buying and I will never go anywhere else to buy a Honda!! More
by Christieyepez
Employees Worked With
Robert Sanchez Fleet Manager
