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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,108 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,108 reviews

February 17, 2020

The service was fast and good. However my car needed to be washed and they did not even offer to wash it. They should of More

by rcgonzales
Recommend Dealer
Yes
Employees Worked With
Paul Phan
Feb 20, 2020 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear about your car not getting washed. Please give our Service Manager, Octavio Cortes, a call at a time that works best for you to talk more about this, 626-756-3870.

February 17, 2020

love this team great customer service everyone is amazing and fun they really made me feel like family very professional and it was a great experience I would recom More

by james.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Salama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : eman in finance is the best , Armando Garcia
Feb 18, 2020 -

Norm Reeves Honda Superstore West Covina responded

We appreciate this great feedback and 5 star- rating, James!

February 11, 2020

Easy transaction Friendly staff and no non-sense transactions. Got a quote through e pricing on line and they honored the same price with no question asked. More

by Mike Fung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renjie Piao, Jason Fang, Finance manager Jake
Feb 12, 2020 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the great review, Mike!!

February 09, 2020

I had a great experience at West Covina Norm Reeves Honda. The sales people (Carlos and Jason) are awesome. I would definitely recommend them to my friends and family. Loved, loved the service! Thank y More

by njoanna1
Recommend Dealer
Yes
Employees Worked With
Carlos Garcia, Jason and Ezahedikia in finance
Feb 10, 2020 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for the positive feedback about your recent experience at our dealership and 5-star rating!

February 09, 2020

Great customer service. I really appreciate how helpful Joe was. He took his time to explain to me all of the minor details and I felt that I treated well. More

by Rogelio Ruiz
Recommend Dealer
Yes
Employees Worked With
Joe Martinez
Feb 10, 2020 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate the great review and 5 star- rating, Rogelio!

February 05, 2020

The service office Mr. Joe Martinez is friendly , efficient , responsible and helpful. I will ask for him again next time when my car has any problem. More

by Xhg1989
Recommend Dealer
Yes
Employees Worked With
Joe Martinez
Feb 06, 2020 -

Norm Reeves Honda Superstore West Covina responded

We are so happy to hear your experience with us was a great one!

February 03, 2020

Excellent personable service. The whole team provided great experience low stress. Bought 2020 CRV EX-L I love it. Norm Reeves has become a family dealer. Since 2007. More

by Celebrate2
Recommend Dealer
Yes
Employees Worked With
Tanya, Louis Mesquita
Feb 04, 2020 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate the great review and 5 star- rating!

February 02, 2020

Very kindly service and fast response my problem very cleans facility only problem is shuttle only one way ride to home have to take other transportation comebacks pick my car More

by yuechevic@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Paul phan
Feb 03, 2020 -

Norm Reeves Honda Superstore West Covina responded

Thanks for sharing about your experience with us!

February 02, 2020

The service rep did not tell me that I needed both of my filters changed. Now I have to make time to bring back my car. More

by cesarcam1979
Recommend Dealer
No
Employees Worked With
Paul Phan
Feb 03, 2020 -

Norm Reeves Honda Superstore West Covina responded

Hi Cesar, we regret to hear about this inconvenience. Please give our Service Manager, Octavio Cortes, a call if you would like to talk more about this, 626-756-3870.

January 31, 2020

Joe Huynh provided excellent service. I come to this dealer because of Joe’s professionalism and genuine customer service. I’ve been a client of Joe’s for almost (5) years, and have found his customer More

by b737pic@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Joseph Hyunh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Norm Reeves Honda Superstore West Covina responded

We really appreciate you sharing this great feedback! Thanks for the 5-star rating!

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