
Norm Reeves Honda Superstore West Covina
West Covina, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Good service. Gabby is really nice and provides information that I need to know about car. Kept me informed about next service and any concern about my car. information that I need to know about car. Kept me informed about next service and any concern about my car. More
Extremely disappointed in Honda and the Norm Reeves Superstore. I dropped my Honda off after it broke down on the side of the road. I filled out the drop off form, talked with a service assistant, and Superstore. I dropped my Honda off after it broke down on the side of the road. I filled out the drop off form, talked with a service assistant, and left my keys on the dash, as instructed. It was busy, so I understood it would take a while until my car was looked at. I was reluctant to take my car here, as dealerships are KNOWN to overprice their parts and services. But, I needed the care and excellence I thought only dealerships could provide. Four days later and I had not received a single call. Twice I inquired, over the phone, what the status of my car was. Both times I was told my car was being worked on and the mechanics assigned to it would give me a call. Enough was enough. I drove to Norm Reeves Honda Superstore to find my car sitting in a new parking spot, unlocked, with my keys on the dash. After talking to a service advisor, Anthony, we realized my car was never processed and was sitting unattended for four days. I am appalled at the lack of care. If the car was able to start, I wouldn't have been surprised if a stranger drove off the lot with it. The assurances by service representatives over the phone that my car was at Norm Reeves AND being worked on were baseless. There was no accountability for my vehicle nor responsibility toward me as a customer. The only reason I am giving two stars is out of optimism. The Honda brand has always been strong and Anthony assured me that my car would be taken care thoroughly and quickly. I will likely update the review to one star after I see the exorbitant bill dealerships are known for. More
Best place to go for my services, Joshua helped us get the price possible and he’s also very friendly and clearly provides all the information I need the price possible and he’s also very friendly and clearly provides all the information I need More
Norm Reeves Honda in West Covina has the best customer service. Anthony Sanchez, our service consultant was polite, courteous, professional and informative. The entire experience from driving in to pick service. Anthony Sanchez, our service consultant was polite, courteous, professional and informative. The entire experience from driving in to pickup was exceptional. Thank you. More
Great service! I had an early appointment for several things to be done and my car was ready quickly!! Joshua was very friendly and thorough! Thank you!! things to be done and my car was ready quickly!! Joshua was very friendly and thorough! Thank you!! More
I had to service my car recently and the crew at Norm Reeves West Covina were able to get me situated without any hassles. They weren't pushy, and their customer service was impeccable. I'm glad I purcha Reeves West Covina were able to get me situated without any hassles. They weren't pushy, and their customer service was impeccable. I'm glad I purchased my car here, and I will continue to get my vehicle serviced here as well. More
Very professional! I arrived on time and waited 10 minutes before I was greeted. The experience was friendly and courteous. Service was done in a timely manner and car was ready as expected. minutes before I was greeted. The experience was friendly and courteous. Service was done in a timely manner and car was ready as expected. More
From the time I pulled up to check in for my vehicle service appointment until the time I checked out from my vehicle being done with service My experience at this location was EXCELLENT!! Every employe service appointment until the time I checked out from my vehicle being done with service My experience at this location was EXCELLENT!! Every employee at this location was so polite and professional, I will be back at this location for all of my service and I will highly recommend this location to family and friends More
If you want a new Honda run as fast as you can from this place. I was preapproved from Honda credit with a 750 credit rating. Everything was ok in getting the price i wanted until i got to finance. That' place. I was preapproved from Honda credit with a 750 credit rating. Everything was ok in getting the price i wanted until i got to finance. That's where they screw you good. First they put a stupid Karr alarm on all there cars and try to get you to pay $800 for it. When your exhausted at telling them no they just tell you to keep the crap wired to the car and give it to you for free. Next they apply high pressure to try to get you to get all kinds of add-on insurance. from windshield to rim, to extended warranty. If you don't go along with at least something the tell you they can give you the rate you want. I finally of out of there with getting there stupid windshield insurance which negated the sale price i negotiated. Ended up paying 3.9% rate when i should have easily qualified for 2.9% I now my bad but they wear you down until you just want to get out of there. My 3rd Honda, a Accord Touring sedan. Great car but I won't ever buy a Honda again. The company does not have good control over unscrupulous dealership's. More