Norm Reeves Honda Superstore West Covina

Good service. Gabby is really nice and provides information that I need to know about car. Kept me informed about next service and any concern about my car. information that I need to know about car. Kept me informed about next service and any concern about my car. More

Extremely disappointed in Honda and the Norm Reeves Superstore. I dropped my Honda off after it broke down on the side of the road. I filled out the drop off form, talked with a service assistant, and Superstore. I dropped my Honda off after it broke down on the side of the road. I filled out the drop off form, talked with a service assistant, and left my keys on the dash, as instructed. It was busy, so I understood it would take a while until my car was looked at. I was reluctant to take my car here, as dealerships are KNOWN to overprice their parts and services. But, I needed the care and excellence I thought only dealerships could provide. Four days later and I had not received a single call. Twice I inquired, over the phone, what the status of my car was. Both times I was told my car was being worked on and the mechanics assigned to it would give me a call. Enough was enough. I drove to Norm Reeves Honda Superstore to find my car sitting in a new parking spot, unlocked, with my keys on the dash. After talking to a service advisor, Anthony, we realized my car was never processed and was sitting unattended for four days. I am appalled at the lack of care. If the car was able to start, I wouldn't have been surprised if a stranger drove off the lot with it. The assurances by service representatives over the phone that my car was at Norm Reeves AND being worked on were baseless. There was no accountability for my vehicle nor responsibility toward me as a customer. The only reason I am giving two stars is out of optimism. The Honda brand has always been strong and Anthony assured me that my car would be taken care thoroughly and quickly. I will likely update the review to one star after I see the exorbitant bill dealerships are known for. More

Best place to go for my services, Joshua helped us get the price possible and he’s also very friendly and clearly provides all the information I need the price possible and he’s also very friendly and clearly provides all the information I need More

Norm Reeves Honda in West Covina has the best customer service. Anthony Sanchez, our service consultant was polite, courteous, professional and informative. The entire experience from driving in to pick service. Anthony Sanchez, our service consultant was polite, courteous, professional and informative. The entire experience from driving in to pickup was exceptional. Thank you. More

Great service! I had an early appointment for several things to be done and my car was ready quickly!! Joshua was very friendly and thorough! Thank you!! things to be done and my car was ready quickly!! Joshua was very friendly and thorough! Thank you!! More

I had to service my car recently and the crew at Norm Reeves West Covina were able to get me situated without any hassles. They weren't pushy, and their customer service was impeccable. I'm glad I purcha Reeves West Covina were able to get me situated without any hassles. They weren't pushy, and their customer service was impeccable. I'm glad I purchased my car here, and I will continue to get my vehicle serviced here as well. More

Very professional! I arrived on time and waited 10 minutes before I was greeted. The experience was friendly and courteous. Service was done in a timely manner and car was ready as expected. minutes before I was greeted. The experience was friendly and courteous. Service was done in a timely manner and car was ready as expected. More

From the time I pulled up to check in for my vehicle service appointment until the time I checked out from my vehicle being done with service My experience at this location was EXCELLENT!! Every employe service appointment until the time I checked out from my vehicle being done with service My experience at this location was EXCELLENT!! Every employee at this location was so polite and professional, I will be back at this location for all of my service and I will highly recommend this location to family and friends More

Gabi provided the best service I have ever received here at NRWC. I would proudly and hope to do business with her again. Thank You! at NRWC. I would proudly and hope to do business with her again. Thank You! More