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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,128 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,128 reviews

February 23, 2021

Too soon to rate quality of work. Based on past experience, work has been good. I assume price is std rates. Trinity was very friendly and professional. More

by Roy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the great rating and feedback, Roy!

February 22, 2021

Thank you to Brandon and the technicians for taking such good care of my car. Even though it was a busy Saturday, my car was done in a timely manner and was checked thoroughly. More

by Jadine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Feb 22, 2021 -

Norm Reeves Honda Superstore West Covina responded

Jadine. we are very happy we could provide you with a positive experience, and we hope to be of service to you again in the future. Thanks for the 5-stars!

February 22, 2021

Terrence Espiritu, internet/fleet manager is nice, respectful and helpful to shorten my buying experience at Norm Reeves. He is very knowledge on the suv am interested in. More

by lorna.lualhati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence Espiritu
Feb 22, 2021 -

Norm Reeves Honda Superstore West Covina responded

hank you for the five-star rating, Lorna! Please keep us in mind if we can assist you with anything else! Until next time, take care!

February 17, 2021

We are very pleased with Norms Reeves Honda west covina. This is our 2nd car from there. This time Mr. Jerry Wang did a great job as our consultant. He was patient and professional More

by Hoda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wang
Feb 18, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are pleased to hear that you had an excellent experience with our team, Hoda. Congrats on your newest purchase and we appreciate the 5-star rating!

February 17, 2021

Reasonable and accommodating, didn’t free pressure to add additional maintenance when not needed. Got out after about 2hrs. They offer pick and drop off also if requested but this time I just waiting and too More

by osirisx2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Dominguez
Feb 18, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do.

February 17, 2021

Very accommodating when I need service or just to answer any question I have. The staff is very polite and helpful, their service is great an affordable. They will let you know what maintenance service is n More

by mcsanchez44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
Feb 18, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the awesome review! We work hard to meet the expectations of our customers, and we’re thrilled to hear we've provided great experiences for you. Thanks for the 5-stars, and take care!

February 13, 2021

Excellent service especially by Trinity Car was ready when promised and completed work explained. Because of COVID I had to wait for car. Waiting area pleasant and clean. More

by Ybarra_j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you for taking the time to give our dealership such an excellent star rating and review. It helps us to know that we are meeting the needs of our customers. Until next time, take care!

February 13, 2021

This review is for service. Had to get my vehicle towed and left it there using the over night drop box. It was simple and got a call shortly after opened with the diagnosis. More

by Partyof4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do.

February 11, 2021

The place is clean and receiving area is organize for appointment and also when they bring your car the seat is covered with plastic maybe the part department need to double check the part your buying li More

by victor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Norm Reeves Honda Superstore West Covina responded

Victor, we appreciate the great feedback and 5-star rating. We hope to see you again, have a great day!

February 11, 2021

Simple, very helpful people make me think that I can Come back anytime and get any problem with my car taken care. Thank you very much More

by gabrielrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
Feb 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the wonderful 5-star review, Gabriel! You are always welcome, don't hesitate to let us know if we can help you. Take care!

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