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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,128 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,128 reviews

March 21, 2021

Great experience. Easy and friendly salesman. Will return for another purchase when it's time for a new car. Wide selection of vehicles to choose from. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Yazouri
Mar 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

Happy to see you had a great experience buying a car at our dealership, Ed - congrats! Thank you for the 5-stars and terrific feedback!

March 18, 2021

I have been Faithful customer for year and had bad experience. Inform Trinity and Director Octavio which they seemed to not care of my concerns. More

by Osker011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Trinity Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio
Mar 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

Mar 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to hear you had a bad experience with us. We hope that you are willing to give us a second chance, and we would love to learn more about your experience. Please feel free to reach out to our General Manager, Gen Balouev, at (626) 251-2995. Thank you.

March 15, 2021

I bought from out of state due to the direct easy way of negotiating. Everything was easy, fast and smooth. I appreciate West Covina Honda Superstore!!!!! More

by csophgo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Salama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star rating and review! Congrats on your car purchase, we're happy to hear the process went smooth!

March 14, 2021

I purchased a car with Norm Reeves and could not be more happy with how I was taken care of. Our salesman was very helpful and very accommodating, all without being pushy. I had a great experience. More

by Leedc1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Haidar
Mar 15, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience purchasing your car with us and we appreciate you taking the time to relay the kind words. Congrats!

March 12, 2021

Trinity was very helpful and very detailed in what they would be doing, even fixed our window that we were having trouble with and let us know it was still covered by warranty which nice. More

by melissa.mendez9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us a 5-star review, Melissa. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2021

The service department at Norm Reeves West Covina is the main reason I drive a little further out to get my car serviced! I have other dealerships closer to home but no other service department compares. More

by evans_andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Octavio Cortez
Mar 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

We love hearing from our returning customers, and we appreciate you taking the time to leave us this 5-star review. Until next time, take care!

March 08, 2021

Joshua was my agent and he was very knowledgeable and took care of checking me in and gave me timely updates on the status of my vehicle. I am totally satisfied. More

by lgomez51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

March 07, 2021

People are friendly and helpful. Waiting area was clean and comfortable. Customers had their social distances and worn face masks. My waiting was quick. I only waited there for 45 minutes and service wa More

by Lydia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Silva Gu
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the kind words and 5-stars, Lydia! We always want to make sure our customers feel comfortable when visiting, and we appreciate the feedback!

March 06, 2021

Had Honda serviced 4 days ago, service was excellent. Joshua Martinez explained very well in detail car maintenance work needed. He was professional and friendly. More

by Aranda_family07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Martinez
Mar 08, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the great feedback on your recent service visit! We appreciate the 5-star rating and hope to see you again!

March 04, 2021

The Service Consultant, Brandon Hanson, who helped me was very friendly, very pleasant, very pleasant and very informative. The service was prompt, very professional but also very pleasant and friendly and More

by Jan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Mar 04, 2021 -

Norm Reeves Honda Superstore West Covina responded

Jan, we're so pleased to hear that you had a great interaction with Brandon and our service department. Thanks for taking the time to share and leave us a 5-star rating. Until next time, take care!

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