Norm Reeves Honda Superstore West Covina

Extremely rude and unprofessional customer service from John Salama. He clearly needs training on basic customer service ethics, especially on how to speak to his customers with respect. Giving him even 1 John Salama. He clearly needs training on basic customer service ethics, especially on how to speak to his customers with respect. Giving him even 1 star rating is being too generous, I would rate him zero stars if I could More

Staff was courteous, efficient and knowledgeable from check in to service rep. Gabriel Dominguez - I give her 5 Stars. Gabriel sent me text, emailed and called with information re the service. check in to service rep. Gabriel Dominguez - I give her 5 Stars. Gabriel sent me text, emailed and called with information re the service. More

Gabriela Rodriguez in Service Dept.was very courteous and she was very helpful with all my needs. Has great customer service skills and professional and friendly she was very helpful with all my needs. Has great customer service skills and professional and friendly More

Jimmy is very friendly, helpful, patient & professional. We can't find anything that we are not satisfied with his assistance when leasing the Honda Civic at Norm Reeves W. Covina. We can't find anything that we are not satisfied with his assistance when leasing the Honda Civic at Norm Reeves W. Covina. More

I have always been treated very well by the employees of this dealership. All of the employees I have had contact with were very friendly and professional. My vehicle is serviced/repaired by the promised ti this dealership. All of the employees I have had contact with were very friendly and professional. My vehicle is serviced/repaired by the promised time. My friend and his wife have been having their Hondas serviced at this dealership. When I purchased my Honda Accord, they were the ones that recommended that I come here. So far, I’m happy I did. More

The service was quick and very helpful for me to get a quick apprival on the Sunbit finance. My CRV was well serviced and the service advisor.was very helpful. quick apprival on the Sunbit finance. My CRV was well serviced and the service advisor.was very helpful. More

Excellent communication back-and-forth with Joseph Huynh regarding a irregular noise at the rear of my vehicle. Christopher Silva Gutierrez was the technician that worked on the vehicle and the issue has be regarding a irregular noise at the rear of my vehicle. Christopher Silva Gutierrez was the technician that worked on the vehicle and the issue has been resolved from my tests. More

Terrible customer service. Dealership sold me a car and mixed up the vin number resulting in invalid bank loan and registration. Attempted many times to get help resolving this but no urgency from Dealersh mixed up the vin number resulting in invalid bank loan and registration. Attempted many times to get help resolving this but no urgency from Dealership. Currently unresolved More

It is always easy to make an appt.; they keep to their promised schedule. Joshua, the service advisor assigned to me, was kind and helped me resolve an issue getting my phone to talk to my radio before we promised schedule. Joshua, the service advisor assigned to me, was kind and helped me resolve an issue getting my phone to talk to my radio before we even got to the servicing of the car. He also explained to me options and pricing for my car service. I was happy with my experience at this dealership. darlene morgan More

Honda made it easy for me to make my appointment and once I got there it was quick and easy.my car was done in a timely manner. I got there it was quick and easy.my car was done in a timely manner. More