Back

Norm Reeves Honda Superstore West Covina

West Covina, CA

4.7
1,132 Reviews

1840 E Garvey Ave S

West Covina, CA

91791

Directions

By Type

Showing 1,132 reviews

April 12, 2021

The salesman, David Ochoa was very knowledgeable, patient and kind. He made my car buying experience a pleasure.I would highly recommend Honda dealership in Covina More

by Willcuinabit
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Ochoa
Apr 13, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star recommendation of our location! Congrats on your car purchase and enjoy!

April 09, 2021

Came in for a safety recall. Gabriela Dominguez helped with getting the service performed with the techs and resolved some unexpected problems that arose with a solution that was great for everyone. I hav More

by Kevin Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Dominguez
Apr 09, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the kind words and 5-star rating, Kevin! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

April 09, 2021

Tyler was professional and extremely nice. However, Bob Alvarez was rude, unprofessional and disrespectful! The contract guy terrible and rude! He did not answer me More

by dvaldivia68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler
Apr 13, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, thanks for the great feedback on Ty. We are very sorry to hear you had a negative experience with Bob, and we would like to discuss it with you to learn more about it. When you have a chance, please reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838. Thank you.

April 07, 2021

First service appointment was quick and smooth. Able to check in before 7am and was out in about an hour. Only glitch was I wasn't notified when car was ready, I happened to see it parked outside and wen More

by barefootpioneer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Frausto
Apr 07, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback and the fantastic rating! We do hope we'll be able to be of assistance to you again. Take care!

April 06, 2021

Norm Reeves Honda is efficient, courteous and extremely friendly. They provide you excellent care in a timely and efficient manner. I would recommend them to all my friends and family. More

by Heygois
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Tung
Apr 07, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star recommendation of our location and team!

April 05, 2021

Trinity Gussman has always been very helpful and knowledgeable regarding my car. She has been helping me over five years and her help was outstanding. More

by dpnaik6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
Apr 06, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-star rating and fantastic feedback on Trinity! Thanks for sharing and we look forward to seeing you again!

April 05, 2021

Got me in and out quickly. Reviews my previous service record to ensure I was not being charged for services not needed. My car was ready before the promised time. More

by Thccatbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman, Valentin Frausto
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star feedback on your service visit! We hope to be of assistance to you again someday. Take care!

April 03, 2021

A great experience trading in my 2014 CRV, and driving out with a 2021 CRV. Sales person Louis Mesquita was friendly, attentive and knowledgeable. I was able to select a vehicle from inventory, complete More

by Mario Vasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Mesquita
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

Mario, congrats on your 2021 CRV upgrade! We are very happy we could provide you with a fantastic experience, and we hope to be of service to you again in the future.

April 03, 2021

Service customer kept me informed of the order process, to the day it arrived. The repair was done quickly and I was left very satisfied with the entire scenario. More

by ocowi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio Lopez
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy to hear this 5-star feedback on our service team, thank you for sharing. Take care!

April 02, 2021

Excellent, Fast, knowledgeable, courteous and friendly service received. I went for a recall service appointment, so there's not much I can add. Thank you. More

by L. V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
Apr 05, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to rate our dealership and your service experience 5-stars, we appreciate it. Take care!

...
48
...