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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,128 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,128 reviews

April 19, 2021

It was my first time shopping at Norm Reeves for my first Honda, and Larvell and Gave were extremely friendly, helpful, and considerate in their service. Thank you! More

by Charles W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larvell Hollis
Apr 20, 2021 -

Norm Reeves Honda Superstore West Covina responded

Charles, thank you for taking the time to share your experience with our team! Have an excellent day!

April 18, 2021

Very helpful and straight forward, showed vehicles features and explained full details of the performance it has. Kept a distance from each other as well. I like how every vehicle was shown from every More

by Armndo56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahnaz Darianavardian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star rating and review, we appreciate the feedback!

April 15, 2021

Honda needs to have more of a discount, and do not try to up sell you every time you come in. Also have discounts for seniors. More

by theckla58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Tung
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the recommendation and rating, thanks for the feedback as well. Take care!

April 15, 2021

Excellent attention to detail and courteous staff. Service done in timely manner. Christopher was great and I highly recommend him. I would recommend this dealership for both sales and service. More

by mmanix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Silva
Apr 16, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

April 14, 2021

My experience was great very friendly and fast service I was even given a rental at no cost I am beyond and honered to say Norm Reeves R0cks More

by Sunnychio09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2021 -

Norm Reeves Honda Superstore West Covina responded

We're glad you think so! Thanks for rating your experience with us 5-stars!

April 13, 2021

Made the purchase smooth and easy. They had the car my wife wanted at a fair price. You made her very happy, I would shop here again. More

by Chinoslc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Alonzo
Apr 14, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy to have provided you and your wife with such a positive experience! Congrats on the car! If you have any further questions, please give us a call. We're always happy to help!

April 12, 2021

The salesman, David Ochoa was very knowledgeable, patient and kind. He made my car buying experience a pleasure.I would highly recommend Honda dealership in Covina More

by Willcuinabit
Customer Service
Recommend Dealer
Yes
Employees Worked With
David Ochoa
Apr 13, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the 5-star recommendation of our location! Congrats on your car purchase and enjoy!

April 09, 2021

Came in for a safety recall. Gabriela Dominguez helped with getting the service performed with the techs and resolved some unexpected problems that arose with a solution that was great for everyone. I hav More

by Kevin Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Dominguez
Apr 09, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for the kind words and 5-star rating, Kevin! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

April 09, 2021

Tyler was professional and extremely nice. However, Bob Alvarez was rude, unprofessional and disrespectful! The contract guy terrible and rude! He did not answer me More

by dvaldivia68
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tyler
Apr 13, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, thanks for the great feedback on Ty. We are very sorry to hear you had a negative experience with Bob, and we would like to discuss it with you to learn more about it. When you have a chance, please reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838. Thank you.

April 07, 2021

First service appointment was quick and smooth. Able to check in before 7am and was out in about an hour. Only glitch was I wasn't notified when car was ready, I happened to see it parked outside and wen More

by barefootpioneer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Frausto
Apr 07, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback and the fantastic rating! We do hope we'll be able to be of assistance to you again. Take care!

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