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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,107 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,107 reviews

July 19, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! More

by dpnaik6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback on working with Trinity. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2021

Thanks to Joel Ortega, George and Jake in finance who were patient, understanding and professional in helping me leave the dealer with a financed suv. Im a satisfied returning customer. Blessings More

by esmeralda_astorga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Dababneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Ortega
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the awesome review, Esmeralda! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

July 18, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change. More

by Yvettemedina5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

July 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car More

by Marvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback and rating, Marvin. Look forward to working with you again!

July 17, 2021

I never received a cl I had to show up and I got a few calls from Honda dealership in W.Covina no message was ever placed and I was not very happy about that because no one ever knew the person that the More

by tonisalazar2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't have the paperwork in front of me with the tech. Name
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we appreciate you taking the time to write us a review. Please feel free to reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838 with any questions. Thank you.

July 15, 2021

Had a great car buying experience. Everyone was very friendly and attentive, specifically Joel Ortega. He was very honest, diligent and just great to work with! More

by ricerebecca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Ortega
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Congrats on your new car, we are so pleased that our team made it such a positive experience for you. Take care!

July 15, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean a More

by mjjreyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy we could provide you with a fantastic service experience, and we hope to be of assistance to you again in the future.

July 11, 2021

Had a very satisfied experience at this dealer and it is all thanks to our sales person who helped us, Joel Ortega. He was very kind and patient with us and answered all our questions. He put in the work t More

by Mrm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Ortega
Jul 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for choosing Norm Reeves Honda West Covina, it was our pleasure to be of service! We appreciate the 5-star rating and feedback on your experience with Joel!

July 11, 2021

I thought I was buying a car at lower price before I knew the financial personel made me paying more than my budget. It’s bad for me. I went back to change it to another affordable car, they don’t let me do More

by Be good
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Wu, sales consultant, Ibrahim Mouawad
Jul 14, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello. We are sorry to hear you were less than satisfied during your recent sales visit. We would like to address your concerns, lease give our General Sales Manager, Jesse Mischner, a call at 626-756-3838 if you’d like to discuss. Thank you.

Jul 16, 2021 -

Be good responded

I would like to change this 2019 Honda with another Honda affordable price which can make me pay all my bills monthly. Please! I am now thinking everyday about the amount on the car, how to make all the payment on the car. I don’t even enjoy the car anymore. Thanks

July 10, 2021

Went in to get my first oil change for the first time at a dealer and Christopher made the process really easy for me and kept me informed on the condition of my car. More

by Luis.aguilar97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Muñoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Silva
Jul 12, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the 5-star review, Luis! If you have any further questions, please give us a call. We're always happy to help!

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