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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.7
1,132 Reviews

1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,132 reviews

December 31, 2021

The dealer has a large selection of cars and Jerry Wang was very pleasant to work with. More

by chengcyou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wang
Jan 04, 2022 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-star feedback, thank you for sharing your experience!

December 24, 2021

We were pleased with the service both on phone and in person. Salesman and finance folks explained and answered our questions. More

by Chuy1999
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Garcia, Ibrahim Mouawad
Dec 24, 2021 -

Chuy1999 responded

Thanks for all you help.

Dec 27, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the 5-star review!

December 10, 2021

Wish I could give this business a 0 star I went in and ask for a new 2022 civic at msrp , from what I was told they don't charge over msrp ... hahah yah right they force an extra 4k of useless accessories More

by Coskun
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Salama, Stan Sharma
Dec 14, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello. We’re disappointed to hear that we were not able to come to an agreement with you. If you’re interested, please reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838 to discuss your visit.

December 08, 2021

Tyler did an amazing job in taking care of me and getting me into the right vehicle. Thank you, Tyler More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Brogden, Alex Ochoa
Dec 09, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave such a positive review, Jennifer! Congrats, and we hope we can be of assistance to you again someday.

December 04, 2021

Well stocked dealership considering the nationwide shortage. Drove 3 hours to this dealership to find the specific model I was looking for since VERY few dealerships had it available. Out of the few t More

by ogdomer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Dec 07, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the positive feedback and recommendation, thank you and congrats!

December 01, 2021

My sale advisor is very helpfull and direct, very nice experienced with this honda store. More

by Cesargt17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Dec 02, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the positive feedback and 5-star rating!

November 29, 2021

Andrew was very professional! I would personally recommend him. the environment was pleasant and clean More

by hc22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Brown, Amer Dababneh
Nov 30, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 23, 2021

I m very happy with the service and the sales personnel were great thank you More

by Raquel.berumen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Ortega, Amer Dababneh
Nov 24, 2021 -

Norm Reeves Honda Superstore West Covina responded

We're pleased to hear it, Raquel. Thank you for the kind review!

November 22, 2021

Service department technicians Jesus & Ulysses assisted me with my recent error code for my 2005 Honda Odyssey radio. Fixing the radio was not the issue. When we disconnected the battery, a small piece o More

by Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ulysses (sorry I did not get his last name)
Nov 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on our service team, Bryant! If you need anything else, please don't hesitate to reach out to us!

Nov 23, 2021 -

Bryant responded

Please make sure you also show your appreciation to both of these employees. My review is meant to encourage employees like Ulysses & Jesus to continue their top rated customer service. Your management needs to continue to highlight this type of service to encourage others to do the same.

November 22, 2021

First time buyer after 20 years. My experience was welcoming and my salesman Jason was not applying pressure or trying to upsale me. He knew my price point and my bottom line. Great service More

by Mgallo818
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Fang
Nov 23, 2021 -

Norm Reeves Honda Superstore West Covina responded

Congrats on buying your first car in 20 years! We're very happy that our team was able to be part of the experience and make it easier for you. Take care and enjoy!

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