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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,069 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,069 reviews

July 19, 2021

Jeremy Lazo assisted me and he was super friendly and very professional. He assisted me in purchasing my vehicle, he definitely gets 5 stars from me! More

by Rebecca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Lazo
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave such a positive review, Rebecca. Congrats on your new vehicle, and we hope we can be of assistance to you again someday.

July 19, 2021

This review is dedicated to Trinity Guzman! She was very helpful and patient when we spoke on the phone. She guided me through the details of my car AC warranty. Due to the 10 years extension on AC warranty More

by Sammie Huang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are so pleased to hear you had an excellent experience with Trinity, Sammie! We appreciate the amazing rating and we hope to see you again.

July 19, 2021

I have always worked with Trinity Guzman for last seven years. She is professional, knowledgeable and helpful. I am very lucky to find her to help me. Thank you Trinity for all the help! More

by dpnaik6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Norm Reeves Honda Superstore West Covina responded

We appreciate you taking the time to leave us this feedback on working with Trinity. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2021

Dealer is very helpful while also giving me exact wait times. Since I’ve bought the car there they have been extremely nice as far as giving me a complimentary oil change. More

by Yvettemedina5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

July 18, 2021

Thanks to Joel Ortega, George and Jake in finance who were patient, understanding and professional in helping me leave the dealer with a financed suv. Im a satisfied returning customer. Blessings More

by esmeralda_astorga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Dababneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Ortega
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the awesome review, Esmeralda! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

July 18, 2021

Brandon was very helpful and kindEveryone was nice work Brandon was very helpful and kind Everyone was nice work was fast and accurate thank you for the service hopefully won’t be back for a while More

by soundgalem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to leave us this 5-star review, we appreciate it!

July 17, 2021

Great experience, the service was quick and thorough. I will definitely come here again if I ever need any kind of service for my car More

by Marvin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trinity Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Thanks for the positive feedback and rating, Marvin. Look forward to working with you again!

July 17, 2021

I never received a cl I had to show up and I got a few calls from Honda dealership in W.Covina no message was ever placed and I was not very happy about that because no one ever knew the person that the More

by tonisalazar2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't have the paperwork in front of me with the tech. Name
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Hello, we appreciate you taking the time to write us a review. Please feel free to reach out to our General Sales Manager, Jesse Mischner, at 626-756-3838 with any questions. Thank you.

July 15, 2021

Had a great car buying experience. Everyone was very friendly and attentive, specifically Joel Ortega. He was very honest, diligent and just great to work with! More

by ricerebecca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Ortega
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

Congrats on your new car, we are so pleased that our team made it such a positive experience for you. Take care!

July 15, 2021

Fantastic dealership!! Always very helpful especially my service advisor, Brandon Hanson!! He’s very knowledgeable and tells me what service needs to be performed on my vehicle. Waiting area is very clean a More

by mjjreyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Hanson
Jul 19, 2021 -

Norm Reeves Honda Superstore West Covina responded

We are very happy we could provide you with a fantastic service experience, and we hope to be of assistance to you again in the future.

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