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Norm Reeves Honda Superstore West Covina
West Covina, CA
1,106 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,106 reviews
April 21, 2022
I very rarely leave reviews but after this horrible experience and how I was treated by Jesse Mischner, General Sales Manager I feel compelled. I purchased a used Ford Escape and 8 days after having i experience and how I was treated by Jesse Mischner, General Sales Manager I feel compelled. I purchased a used Ford Escape and 8 days after having it the transmission went out on the freewat...on Easter Sunday. I had two kids in the car, a full Easter dinner going to my 86 year old father who lives alone. VERY long story short, $330 to get the car towed back to the dealership, threw out a $100 Easter dinner, my father spent it alone and my kids and I had to Uber home. The next day I received two phone calls, the first was a rude guy who was only calling me because he was told too and knew nothing, he literally said 'I'm going into a meeting but wanted to call you quick.' Hours later another person called who was nicer but knew nothing. Tuesday comes around and it's 2:30pm and I still haven't heard from management and I am borrowing a car to get to work and my kids to school. After multiple emials I finally got a call from the used car sales manager Vanara Luch who was nice, but knew nothing. Knowing that the only way I would get this resolved, was to take a vacation day and go to the dealership. I had no intension of getting a Honda, but I settled on a nice 2019 CR-V. Knowing how much I had been through, I expected some type of compensation on the price. Jesse Mischner, General Sales Manager came over, arrogant, dismissive and gave me 2 minutes of his time. Flatly said the asking price is non-negotiable. Because I was between a rock and a hard place, I needed them to authorize the cancellation of my first loan and they had my $7,000 down payment, I accepted $270 off the asking price. So, everything I've mentioned that I went through, my daughters went through, and God Willing I'll still have my father here for one or more Easters....that is only worth $270? Let me preface to say the Escape was a temporary vehicle for the next 6 months while I test drove new types to make a decision. I make over 120K a year and over excellent credit. Key take-away, if you buy a used car and something goes wrong with it, you will be treated without respect. Horrible experience. I will be keeping the CR-V for the rest of the year and trading it in. I want nothing to do with Honda. More
by lisadonvito
Employees Worked With
Jesse Mischner
April 12, 2022
Excellent service, a simplified deal, salesman seemed to be experienced. Friendly, helpful and courteous. Will definitely return for a next purchase. be experienced. Friendly, helpful and courteous. Will definitely return for a next purchase. More
by MariZhao
Employees Worked With
April 09, 2022
The staff was fantastic, beginning with our salesman Miguel, the sales manager, Chris, and our finance rep, Andy. I would definitely buy a vehicle here again. Miguel, the sales manager, Chris, and our finance rep, Andy. I would definitely buy a vehicle here again. More
by ekh0622
Employees Worked With
Miguel, Chris, Andy
April 09, 2022
Everything from our arrival at the dealership until we drove out in our new vehicle exceeded our expectations. The deal we made was very fair and all the staff we encountered was very friendly, polite a drove out in our new vehicle exceeded our expectations. The deal we made was very fair and all the staff we encountered was very friendly, polite and and went out of the way to be helpful. Thank you to all the team that handled our purchase, especially Jessica Navarro! More
by ggrout
April 07, 2022
Amazing people. David was so helpful as well Andy. Beyond pleased with the service. Will be coming back David was so helpful as well Andy. Beyond pleased with the service. Will be coming back More
by ramos1517
April 06, 2022
I Purchased a New Honda CR-V and the Buying experience was good but now that they only gave me 1of the 2 Set’s of keys it’s like pulling teeth trying to get someone to help me. Nobody answers the phone an was good but now that they only gave me 1of the 2 Set’s of keys it’s like pulling teeth trying to get someone to help me. Nobody answers the phone and everyone is passing the buck. They don’t need me anymore. They already got my money!!!!!! Norm Reeves you Super Suck !!!!!!!! More
by Gus
Employees Worked With
Bob Alvarez
April 04, 2022
I really had an excellent experience at Norm Reeves Honda, West Covina. My sales rep John Gomez went above and beyond to help me feel confident & comfortable with my purchase. I would definitely go ba Honda, West Covina. My sales rep John Gomez went above and beyond to help me feel confident & comfortable with my purchase. I would definitely go back if I need to buy another vehicle. Thanks John! Stephanie Davis More
by Stephanie Davis
Employees Worked With
March 31, 2022
Horrible! I’m being harassed by Jake in finance, and Armando Garcia. I gave all the information needed. I told them I could pay up to about 400$, by the time I I’m being harassed by Jake in finance, and Armando Garcia. I gave all the information needed. I told them I could pay up to about 400$, by the time I knew, I was signing so many forms. And then got home, my monthly payments 530$monthly. Now both Armando and hake are harassing me!! By calling g me asking for bank statements. They should’ve gotten the day I bought it. And I thought was being financed by my credit union, Armando tricked me. I just hit a call telling me to take the car back to them! What a rotten n deal!! Need to report the harassment. Very unhappy about the whole thing ! More
by Mvarela854
Employees Worked With
Armando Garcia, and Jake fiancé ?
