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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,072 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,072 reviews

April 08, 2022

The staff was fantastic, beginning with our salesman Miguel, the sales manager, Chris, and our finance rep, Andy. I would definitely buy a vehicle here again. More

by ekh0622
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel, Chris, Andy
Apr 11, 2022 -

Norm Reeves Honda Superstore West Covina responded

It's a team effort here at Norm Reeves Honda West Covina and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible. Congrats on your new vehicle!

April 07, 2022

Amazing people. David was so helpful as well Andy. Beyond pleased with the service. Will be coming back More

by ramos1517
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
Apr 08, 2022 -

Norm Reeves Honda Superstore West Covina responded

We are beyond pleased to hear about your positive experience at Norm Reeves Honda West Covina! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

April 06, 2022

I Purchased a New Honda CR-V and the Buying experience was good but now that they only gave me 1of the 2 Set’s of keys it’s like pulling teeth trying to get someone to help me. Nobody answers the phone an More

by Gus
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Alvarez
Apr 07, 2022 -

Norm Reeves Honda Superstore West Covina responded

Hello Gus, we are sorry to hear this. We do not have anyone named Bob Alverez employed at Norm Reeves Honda Cerritos and believe your experience happened at another location.

April 04, 2022

I really had an excellent experience at Norm Reeves Honda, West Covina. My sales rep John Gomez went above and beyond to help me feel confident & comfortable with my purchase. I would definitely go ba More

by Stephanie Davis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Norm Reeves Honda Superstore West Covina responded

Hi Stephanie, We are thrilled to hear about your excellent experience at Norm Reeves Honda West Covina. It's a team effort here, and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible.

March 31, 2022

Horrible! I’m being harassed by Jake in finance, and Armando Garcia. I gave all the information needed. I told them I could pay up to about 400$, by the time I More

by Mvarela854
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando Garcia, and Jake fiancé ?
Apr 08, 2022 -

Norm Reeves Honda Superstore West Covina responded

Hello. It’s important that our customers feel comfortable with their experiences here at Norm Reeves Honda West Covina and we want to ensure you are happy with your purchase. If you are willing, please reach out to Jesse Mischner, General Sales Manager, at 626-756-3838 to discuss this situation. Thank you.

March 29, 2022

Great service right off the bat, straight to the point. No circling around anything, very helpful. More

by CRYSTAL.QUINTANO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
Mar 30, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thanks so much for rating your experience 5-stars, Crystal! If there’s anything else we can do to be of assistance, please reach out!

March 28, 2022

Everyone is nice and very helpful but some employees can be pushy and rush things More

by mz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Wang, Ibrahim Mouawad
Mar 30, 2022 -

Norm Reeves Honda Superstore West Covina responded

We appreciate the feedback and positive rating!

March 27, 2022

Fast easy process. Great experience. Paperwork was done quickly and promptly. Couldn't have asked for better service. More

by flores_c32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Norm Reeves Honda Superstore West Covina responded

Here at Norm Reeves Honda West Covina, we value your time. It was a pleasure doing business with you. Thanks so much for leaving a review!

March 23, 2022

Everyone was very friendly and accommodating. Our salesman Jimmy Tang was great. Patient, friendly and professional. He and his manager bent over backwards to help us and serve all our needs. More

by Mmhughes33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
Mar 23, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for the glowing review! This means a lot to Jimmy and the rest of us here at Norm Reeves Honda West Covina!

March 22, 2022

Chris and Jason were fantastic. 40 minutes after I arrived I had the deal I wanted, no haggling for hours.. Roy in finance was thorough and professional. Car was washed and gased. More

by snowshark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Fang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris (sales mgr?) Roy in finance
Mar 23, 2022 -

Norm Reeves Honda Superstore West Covina responded

Your time is valuable to us here at Norm Reeves Honda West Covina. It was a pleasure and an honor doing business with you! We hope to see you again in the future. Until then, take care!

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