Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Honda Superstore West Covina
West Covina, CA
1,073 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,073 reviews
June 06, 2022
Great service. Salesman Andrew brown was very helpful and very patient with us and he listens to what we want and always go beyond to please the customer. Would def Salesman Andrew brown was very helpful and very patient with us and he listens to what we want and always go beyond to please the customer. Would definitely recommend norm reeves to everyone More
by Teresa castillo
Employees Worked With
Helpful June 01, 2022
Working with David was great. He was professional and efficient and treated my wife and I exactly how we would like to be treated. Amer in Finance was also very pleasant to work w He was professional and efficient and treated my wife and I exactly how we would like to be treated. Amer in Finance was also very pleasant to work with. He listened to us and didn't hard sell any of the warranties they offer. He did a great job of explaining them so we could make an informed decision. Really enjoyed the experience from beginning to end and would not hesitate to go here when we are ready for our next vehicle. More
by Bill
June 01, 2022
The staff was patient and never put pressure on us, which I really appreciated! And in the end we ended up with a deal and the car we wanted. Very pleased! I really appreciated! And in the end we ended up with a deal and the car we wanted. Very pleased! More
by May
Employees Worked With
Other Employees :
Luigi Marcelino Daniele - 5 Stars
May 26, 2022
great customer service, professional, very fast, understanding, friendly. Overall great experience definitely recommend coming here. understanding, friendly. Overall great experience definitely recommend coming here. More
by Floresdanielag16
Employees Worked With
May 03, 2022
Professional and knowledgable , will get you financed no matter what your circumstances are sale Manager Chris Doa gets a 10+ and Gabe Torrez sales person 10+ also. matter what your circumstances are sale Manager Chris Doa gets a 10+ and Gabe Torrez sales person 10+ also. More
by jgrayeyes
April 21, 2022
I very rarely leave reviews but after this horrible experience and how I was treated by Jesse Mischner, General Sales Manager I feel compelled. I purchased a used Ford Escape and 8 days after having i experience and how I was treated by Jesse Mischner, General Sales Manager I feel compelled. I purchased a used Ford Escape and 8 days after having it the transmission went out on the freewat...on Easter Sunday. I had two kids in the car, a full Easter dinner going to my 86 year old father who lives alone. VERY long story short, $330 to get the car towed back to the dealership, threw out a $100 Easter dinner, my father spent it alone and my kids and I had to Uber home. The next day I received two phone calls, the first was a rude guy who was only calling me because he was told too and knew nothing, he literally said 'I'm going into a meeting but wanted to call you quick.' Hours later another person called who was nicer but knew nothing. Tuesday comes around and it's 2:30pm and I still haven't heard from management and I am borrowing a car to get to work and my kids to school. After multiple emials I finally got a call from the used car sales manager Vanara Luch who was nice, but knew nothing. Knowing that the only way I would get this resolved, was to take a vacation day and go to the dealership. I had no intension of getting a Honda, but I settled on a nice 2019 CR-V. Knowing how much I had been through, I expected some type of compensation on the price. Jesse Mischner, General Sales Manager came over, arrogant, dismissive and gave me 2 minutes of his time. Flatly said the asking price is non-negotiable. Because I was between a rock and a hard place, I needed them to authorize the cancellation of my first loan and they had my $7,000 down payment, I accepted $270 off the asking price. So, everything I've mentioned that I went through, my daughters went through, and God Willing I'll still have my father here for one or more Easters....that is only worth $270? Let me preface to say the Escape was a temporary vehicle for the next 6 months while I test drove new types to make a decision. I make over 120K a year and over excellent credit. Key take-away, if you buy a used car and something goes wrong with it, you will be treated without respect. Horrible experience. I will be keeping the CR-V for the rest of the year and trading it in. I want nothing to do with Honda. More
by lisadonvito
Employees Worked With
Jesse Mischner
April 12, 2022
Excellent service, a simplified deal, salesman seemed to be experienced. Friendly, helpful and courteous. Will definitely return for a next purchase. be experienced. Friendly, helpful and courteous. Will definitely return for a next purchase. More
by MariZhao
Employees Worked With
