Norm Reeves Honda Superstore West Covina

Salesman very amicable. He realized what we needed and found it for us. The car was ready for us when we arrived. He realized what we needed and found it for us. The car was ready for us when we arrived. More

Great experience. The sales guy Johnny was great and polite very helpful in so many ways The sales guy Johnny was great and polite very helpful in so many ways More

It was great! ! Excellent customer service. Very friendly and they answered all my questions. Thank you ! Excellent customer service. Very friendly and they answered all my questions. Thank you More

Everyone was nice and not too much pressure, but really I want to single out my salesman Gabe for praise. I talked to a lot of dealerships last week, and some of them wasted my time telling me a price that I want to single out my salesman Gabe for praise. I talked to a lot of dealerships last week, and some of them wasted my time telling me a price that I wanted and then not having the car they said, pressuring and upselling me. Gabe was straightforward and down to earth and just a genuine person I felt ok trusting. I really appreciated that he, for example, encouraged me that I could get more for my old car at Carmax (true) and he even offered the extra nice gesture of picking me up from Carmax after instead of me Ubering back to West Covina, which was a small thing but honestly made the whole experience feel more friendly. I like that he really heard me about what I wanted and could afford and was transparent, found the car I wanted to a markup I agreed was reasonable (well, 2022 version of reasonable) and made an experience I find extremely stressful as unthreatening as possible. You should give him a raise or a bonus for giving your dealership a good name, because I will definitely recommend him to friends. More

Best buying experience from a dealership I have ever had. Jacob was extremely friendly and welcoming making me feel great about my purchase. I came 1 hour away and it was totally worth it. Jacob was extremely friendly and welcoming making me feel great about my purchase. I came 1 hour away and it was totally worth it. More

I just want to say that Larvell Hollis jr. Gave me one of the best experience with buying my first car. He was straight forward and easy going. When I had any questions or concerns he definite Gave me one of the best experience with buying my first car. He was straight forward and easy going. When I had any questions or concerns he definitely cleared them up. So thank you Larvell I will be definitely recommending you to my friends and family! Give this man a raise!!!! Haha no seriously he’s good people. More

Staff went above and beyond to ensure it was a smooth and efficient prices. Extremely friendly and knowledgeable. efficient prices. Extremely friendly and knowledgeable. More

Great experience very professional. Randy was great I would definitely buy from this dealer again. I would recommend this dealer to friends. Randy was great I would definitely buy from this dealer again. I would recommend this dealer to friends. More

Waiting in the car at service for over 35 minutes and still no one has come to the car to get milage or greet is ridiculous! Especially when you have an appointment. 11:15AM now it's 11:43AM still no one has come to the car to get milage or greet is ridiculous! Especially when you have an appointment. 11:15AM now it's 11:43AM More

Unfortunately I had no choice but to select a star. Though they did not deserve any. We drove for 3 hours because we thought we had reached an agreement. The sales rep was Jason, however upon sitti Though they did not deserve any. We drove for 3 hours because we thought we had reached an agreement. The sales rep was Jason, however upon sitting down and reviewing our numbers, he completely changed everything, he had the audacity to call me a liar and tell me I had the numbers twisted in my head. When in-fact we had multiple text messages that he chose not to refer to. I did not drive for 3 hours to be disrespected and have my time wasted. It's unfortunate that reps like him give others a bad name. They also ran the credit multiple times and it was unnecessary because the credit score is high. After all his insults I decided to leave. I was contacted by the Manager Chris, supposedly to make a deal and make it right. However the deal was nothing different then what Jason had presented. Even after all the disrespect I was still open to hearing Chris In hopes that he really was trying to make it right, but I was proved again that they play games and they're unprofessional. And again my time was wasted There's many dealerships out there that do have great Reps, don't waste your time here. More