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Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,090 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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1840 E Garvey Ave S

West Covina, CA

91791

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Showing 1,090 reviews

November 23, 2022

Staff went above and beyond to ensure it was a smooth and efficient prices. Extremely friendly and knowledgeable. More

by tocali13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you for taking the time to leave us such a wonderful review!

November 23, 2022

Great experience very professional. Randy was great I would definitely buy from this dealer again. I would recommend this dealer to friends. More

by dsrtlivn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Magno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for your wonderful review!

November 22, 2022

Waiting in the car at service for over 35 minutes and still no one has come to the car to get milage or greet is ridiculous! Especially when you have an appointment. 11:15AM now it's 11:43AM More

by CH
Purchase Time
Recommend Dealer
No
Employees Worked With
Haven't been greeted
Jan 13, 2023 -

Norm Reeves Honda Superstore West Covina responded

Hello, we regret to read about your negative experience at our dealership during your last visit. We would appreciate the opportunity to discuss it with you. Please reach out to our Service Manager, Octavio Cortes, at 626-756-3870 when convenient for you. Thank you.

November 20, 2022

Unfortunately I had no choice but to select a star. Though they did not deserve any. We drove for 3 hours because we thought we had reached an agreement. The sales rep was Jason, however upon sitti More

by Yesgarcia
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Fang
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Norm Reeves Honda Superstore West Covina responded

Hi, we regret to read about your negative experience and understand your frustrations. We would appreciate the opportunity to talk more about this situation with you. Please reach out to our General Sales Manager, John Salama at john.salama@normreeves.com. Thank you!

November 16, 2022

We made the first and the best choice for choosing Norm Reeves Honda at West Covina, manager and staffs are very friendly and helpful! I will definitely recommend family members and friends to shop! Prices More

by leang.taing
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Norm Reeves Honda Superstore West Covina responded

Congratulations on your new Honda CR-V! We appreciate your kind review!

November 16, 2022

I got my new car and new experience with you. That is great moment. Thanks More

by Thura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Magno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you, Thura, for your five-star review!

November 15, 2022

Best deal in Southern California and kern county. Excellent customer service. Left satisfied and unstressed. More

by Erickramirez26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Dababneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valerie
Nov 15, 2022 -

Erickramirez26 responded

Excellent customer service. Felt welcomed, trust and comfortable when I was helped by Valerie, jimmy and Jake. I’m a satisfied customer and all the other times I bought vehicles else where. This is the best experience from buying vehicles. Glad I came here.

November 14, 2022

Very easy process. Randy was very helpful showing me the different trim options of the 2023 Odyssey. Moe explained the extended warranty and financing available. More

by telloma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Magno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe "Jr"
Nov 21, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for taking the time to leave us such a great review!

Nov 23, 2022 -

telloma responded

Ok!

November 12, 2022

Excellent sales man, comfortable waiting area, free coffee and tea, also snacks. I would recommend to friends. More

by CL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang
Nov 14, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for your kind review and recommendation!

November 06, 2022

The staff was very kind and they offered excellent customer service…they made me feel welcomed… More

by teevcee77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
Nov 09, 2022 -

Norm Reeves Honda Superstore West Covina responded

Thank you so much for your wonderful review! We're glad our team provided such excellent service!

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