Norm Reeves Honda Superstore West Covina

All the people I worked with were very helpful and knowledgeable and eager to share and make you feel comfortable. knowledgeable and eager to share and make you feel comfortable. More

Dealership was very clean, and staff was very helpful for my first car experience. Would definitely recommend. my first car experience. Would definitely recommend. More

My husband and I arrived at the dealership on Friday 4/28 morning around 9am with a vehicle in mind, however, they didn't have the color we wanted. My husband asked for Ricky Ricardo and he assisted us in th morning around 9am with a vehicle in mind, however, they didn't have the color we wanted. My husband asked for Ricky Ricardo and he assisted us in the entire process. He told us they could do a swap with another location that had the color we wanted, so we proceeded with that choice. While we waited for the swap to happen we started the pricing process with Ricky Ricardo. He was very positive, attentive and understanding. Once we were close to closing the pricing deal we had his manager John Salama assists with finalizing a number everyone was happy with. They both worked with us to make sure we received the vehicle we wanted. The paperwork was done with Moe and he made sure everything was well organized. They all went above and beyond to make sure it was a smooth and positive process. We left the dealership around 2pm with our new 2023 Red Honda Civic Hatchback. My husband went back on Wednesday 05/03 to get a tailgate spoiler installed and they did an excellent job and took good care of his vehicle. We are very pleased with everyone and everything; we have recommended the dealership location to friends and family. We plan to return once we're ready for another vehicle. Thank you everyone at Norms Reeves Honda in Covina for everything. More

I have been buying cars for the past 50years and I have got to say this has been the best experience I have ever had. From the moment our sales consultant Angel Jimenez introduced himself, I knew our expe got to say this has been the best experience I have ever had. From the moment our sales consultant Angel Jimenez introduced himself, I knew our experience was going to be great. Angel was very professional and knowledgeable. He answered every question we had, he had so much patience with us. I also would like to commend Ryan our financial consultant who was very professional and very helpful. I asked to speak to Chris (Angel Jimenez) manager so I could commend Angel and Chris was very nice and gracious. I went into Norm Reeves Honda West Covina just to browse and see what was out there, I had no intention of buying a vehicle, but with the customer service I received I was sold and knew I didn't have to shop anywhere else. I have been spreading the word on how great Angel Jimenez and Norm Reeves Honda West Covina is. Thank you, a very happy customer More

Very rude with customers and ESPECIALLY employees. Has his good days but should treat his employees better Has his good days but should treat his employees better More

Management does not care about their own customers. The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunc The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunction errors on the infotainment system. This led me to discover damage on my vehicle which was caused by an accident that Norm Reeves knowingly denied to tell me. I took the car in to see if they would fix the damages and Erick Ramos and management denied to fix them, stating you bought it “as is”. Obviously they only care about the bottom line and not their customers. Avoid this dealership. More

It is very helpful for me to buy a car，very nice person。I will come back again will come back again More

Jimmy is the best! Very patient. Works quick and efficiently. Explained our situation and what we can work with and he was willing to work with us. We have been going t Very patient. Works quick and efficiently. Explained our situation and what we can work with and he was willing to work with us. We have been going to Jimmy for all our car purchases and have referred friends and family as well. Thank Jimmy! More

I’ve been coming here and now my mom does too We have gotten a total of 5 cars with them.they are great here and also the service department gotten a total of 5 cars with them.they are great here and also the service department More

Jimmy is great. He is patient, nice and worked with us with a great attitude. My wife and I are very happy with this experience. This is the third Honda we've purcha He is patient, nice and worked with us with a great attitude. My wife and I are very happy with this experience. This is the third Honda we've purchased from this dealership. More