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Norm Reeves Honda Superstore West Covina
West Covina, CA
1,090 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,090 reviews
April 25, 2023
Management does not care about their own customers. The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunc The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunction errors on the infotainment system. This led me to discover damage on my vehicle which was caused by an accident that Norm Reeves knowingly denied to tell me. I took the car in to see if they would fix the damages and Erick Ramos and management denied to fix them, stating you bought it “as is”. Obviously they only care about the bottom line and not their customers. Avoid this dealership. More
by Aaron
Employees Worked With
Other Employees :
Erick Ramos, Jesse Mischner
April 17, 2023
It is very helpful for me to buy a car，very nice person。I will come back again will come back again More
by philip860410
Employees Worked With
April 16, 2023
Jimmy is the best! Very patient. Works quick and efficiently. Explained our situation and what we can work with and he was willing to work with us. We have been going t Very patient. Works quick and efficiently. Explained our situation and what we can work with and he was willing to work with us. We have been going to Jimmy for all our car purchases and have referred friends and family as well. Thank Jimmy! More
by rociomendoza43
Employees Worked With
April 16, 2023
I’ve been coming here and now my mom does too We have gotten a total of 5 cars with them.they are great here and also the service department gotten a total of 5 cars with them.they are great here and also the service department More
by rociomendoza43
Employees Worked With
April 12, 2023
Jimmy is great. He is patient, nice and worked with us with a great attitude. My wife and I are very happy with this experience. This is the third Honda we've purcha He is patient, nice and worked with us with a great attitude. My wife and I are very happy with this experience. This is the third Honda we've purchased from this dealership. More
by Vulcan7618
Employees Worked With
April 11, 2023
Jimmy was a pleasure to work with. He is friendly, efficient and respectful. He did everything possible to get to the deal we wanted and was very kind during the process. Thank you Jim He is friendly, efficient and respectful. He did everything possible to get to the deal we wanted and was very kind during the process. Thank you Jimmy for your expertise & assistance! More
by MaiShafik
Employees Worked With
April 10, 2023
I had a great buying experience at Norn Reeves Honda. The sales and finance people were professional and friendly and never resorted to pressure tactics. I would definitely recommend this dealership. The sales and finance people were professional and friendly and never resorted to pressure tactics. I would definitely recommend this dealership. More
by ben
April 07, 2023
Very pleased with the service from Jim. I hadn't had time to prepare my documents still he was patient and responsive in a timely manner. Great dealership everyone was very helpful. I hadn't had time to prepare my documents still he was patient and responsive in a timely manner. Great dealership everyone was very helpful. More
by Sharma Trinn
April 05, 2023
Jimmy is a very good salesman with a very good attitude and service. I will come to him next time I buy a car. I am very happy. and service. I will come to him next time I buy a car. I am very happy. More
by Jacky
Employees Worked With
April 03, 2023
While searching the internet to buy a car, I was connected with Valeria Soto, an employee at the Norm Reeves Honda West Covina dealership. She contacted me and very bluntly asked if I would visit h connected with Valeria Soto, an employee at the Norm Reeves Honda West Covina dealership. She contacted me and very bluntly asked if I would visit her dealer today, with the unpleasant feeling of almost coercion. She didn't show any consideration for her clients' ideas or schedules. Also, I am not fluent in English, but I could sense that the way she spoke was very unfriendly. I felt she was so ignorant that I couldn't believe she was the one doing her sales. And she didn't have a basic attitude towards customers. I felt so bad and while I was telling her that I had no desire to buy her car from her dealership through her, she hung up on her phone. I was very offended to be associated with such a rude, ignorant and lacking staff. I had a pretty good feeling about Honda cars. however That good feeling was gone because of her. More
by whtbear
Employees Worked With
Valeria Soto
