Norm Reeves Honda Superstore West Covina

They promised us new tires to get the sale. After we signed the papers they said that they never said that and didn't give us the tires even though the salesman (Ali), sales manager and finance guy told signed the papers they said that they never said that and didn't give us the tires even though the salesman (Ali), sales manager and finance guy told us they would take care of it. They kept saying that we got a really great deal and we could walk away if we wanted to ($700 below asking is not a amazing deal). Also we bought a "certified" car. This is a joke. You pay a lot more money for a certified car. Several items were checked off on the inspection list but were not correct/working (4 of 6 interior lights out, missing manual, windshield liner messed up, missing cert/warranty papers, glove box light out, etc). Do they even check these cars before they certify them? I guess not. Luckily I am thorough and checked the list and the car. We pointed out the things we noticed to them, said they would fix it and to pick it up 2 days later. Called us in two days to pick it up. Drove all the way out there (3rd time) to pick it up and none of it was fixed. So mad. Also the car was not even clean. Dirt and bug splatter on the car. Said they would fix it and deliver it to us because we said we were NOT driving out there again. Delivered the car a day later than they promised and 2 of the items were still not fixed!! Took the car because we were so sick of dealing with them and just wanted our car. A whole week after signing the paperwork and still not fixed. Horrible. We wanted the certified car for the peace of mind and the extra warranty. I don't really have peace of mind that we paid extra for. But we do like our Pilot and so far there have been no mechanical problems- thank goodness. Hondas are great, dealers are xxxxxxxx. More

Less then 12k on my 2012 Odyssey and rotors warped. The advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. H advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. Honda and Norm Reeves West Covina just lost a customer for life. More

Did not keep price as promise. Will never go back there for any service nor sales. Promise $33k out the door but they added $3k when contract was signed. What kind of service is that! for any service nor sales. Promise $33k out the door but they added $3k when contract was signed. What kind of service is that! More

I recently purchased Honda Civic 2012 from internet sales man Guy Gorden. He was very informative and helpful with our questions. He did everything he can to make sure we get all good take care of customer s man Guy Gorden. He was very informative and helpful with our questions. He did everything he can to make sure we get all good take care of customer service from start to the end. We were very happy to work with Guy Gorden and like to refer his name to other people as well. Thanks! More

I just purchased a 2012 Honda CR-V from this dealership and it was a great experience (not painful at all!). Yury, my dealer, was very patient, helpful, and knowledgeable. I was a bit intimidated by my l and it was a great experience (not painful at all!). Yury, my dealer, was very patient, helpful, and knowledgeable. I was a bit intimidated by my less than stellar credit but he was very professional and respectful of my situation. Yury worked out a really great deal for me. In addition, Zack in Finance was also very friendly, professional, and closed the deal in a short amount of time. I was really impressed by the staff's friendly yet non-aggressive style. Even the manager, John Cowan, greeted me and wanted to make sure I was taken care of. I'm so happy I made my purchase at the Norm Reeves Honda West Covina store. More