Norm Reeves Honda Superstore West Covina

I was tricked by their finance department. I bought a new Honda Civic from this dealer in March 2014. The sales deparment was nice & the price was reasonable. When they sent me to the finance I bought a new Honda Civic from this dealer in March 2014. The sales deparment was nice & the price was reasonable. When they sent me to the finance department to sign the paperworks, the guy I dealt with named Rick Anderson played a trick to me. He offered to sell the bumper to bumper extended wanrranty to me twice & I rejected the offer. When he intended to sell me on the 3rd time, he told me that I just need to pay $9.43 extra each month to the monthly payment. When I heard that amount, I accepted his offered. But when he prepared the sale contract & other paperworks, he also added theft device (alarm system) to the contract without verbally telling me it would cost another $1,500 to the total price. In the same time, he changed my payment term from 60 months to 72 months without telling me. No wonder the monthly payment turned out to be only $9.43 more than the original term I wanted at 60 months. When I found out this a month later, I called my salesmen. He asked me to go visit the finance director in the dealer today. I went there & spoke to him if he could remove the alarm system from my car since I wasn't aware it was in the sale contract. He said there's nothing he could to do for me. Even the gerneral manager came in to his office & listened what's going on, he also can't help me to remove the thing I didn't want to buy. This is really a trick to a loyal customer who went back to buy a 2nd car from the dealer & normally would trust the dealer about the detail in their sale contract. More

They promised us new tires to get the sale. After we signed the papers they said that they never said that and didn't give us the tires even though the salesman (Ali), sales manager and finance guy told signed the papers they said that they never said that and didn't give us the tires even though the salesman (Ali), sales manager and finance guy told us they would take care of it. They kept saying that we got a really great deal and we could walk away if we wanted to ($700 below asking is not a amazing deal). Also we bought a "certified" car. This is a joke. You pay a lot more money for a certified car. Several items were checked off on the inspection list but were not correct/working (4 of 6 interior lights out, missing manual, windshield liner messed up, missing cert/warranty papers, glove box light out, etc). Do they even check these cars before they certify them? I guess not. Luckily I am thorough and checked the list and the car. We pointed out the things we noticed to them, said they would fix it and to pick it up 2 days later. Called us in two days to pick it up. Drove all the way out there (3rd time) to pick it up and none of it was fixed. So mad. Also the car was not even clean. Dirt and bug splatter on the car. Said they would fix it and deliver it to us because we said we were NOT driving out there again. Delivered the car a day later than they promised and 2 of the items were still not fixed!! Took the car because we were so sick of dealing with them and just wanted our car. A whole week after signing the paperwork and still not fixed. Horrible. We wanted the certified car for the peace of mind and the extra warranty. I don't really have peace of mind that we paid extra for. But we do like our Pilot and so far there have been no mechanical problems- thank goodness. Hondas are great, dealers are xxxxxxxx. More

Less then 12k on my 2012 Odyssey and rotors warped. The advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. H advisor refused to cover the labor. Mind you, the warped rotors are a known issue on this vehicle (google it yourself). Still, the Patrick refused. Honda and Norm Reeves West Covina just lost a customer for life. More

Did not keep price as promise. Will never go back there for any service nor sales. Promise $33k out the door but they added $3k when contract was signed. What kind of service is that! for any service nor sales. Promise $33k out the door but they added $3k when contract was signed. What kind of service is that! More