Norm Reeves Honda Superstore West Covina

I gave scores of 4s and 5s because of the salesperson, Elizabeth Wong. You see, folks, my friend Robert came to Norm Reeves to purchase an Accord a couple months ago, and he drove away with an Accord. A Elizabeth Wong. You see, folks, my friend Robert came to Norm Reeves to purchase an Accord a couple months ago, and he drove away with an Accord. And it was all due to Elizabeth's kindness, professionalism and ability to make the customer feel important. My role was to drive my buddy to Norm Reeves to purchase the car, and that I did. Since I played the role as a successful service manager in my past, I was able to assess Elizabeth's sales performance. I found her professional behavior to surpass those of most salespeople. I truly believe it must have something to do with her family upbringing as many others have probably been brought up by parents much to their own characteristics and traits. So, in conclusion, if you are in the market for a Honda vehicle, even if the actual vehicle in which you are searching is not available, do visit this dealership. But, make sure that you request Elizabeth if you are looking for honest sales service. Let me add that Elizabeth still had to turn to her sales manager (like all dealerships) for approval. In this endeavor, the sales manager and my buddy had to go head to head. In the end, my buddy got the price he was looking for. As for the Accord, my friend brought the car back the following day because of a noise that he heard in one of the front wheel wells. I rode in his brand new car not hearing any noise whatsoever. So, of course, when he brought it back to the sales manager the following day, and the sales manager could not get Norm Reeves' own technicians to alleviate the problem, my buddy went ballistic. He had the dealership keep the car a few days to check out the problem, and each time they told him that they could not pinpoint that which he said was disturbing him. This dilemma did not please him whatsoever so he called the corporate office several times to "bitch" about his displeasure. What my buddy did not realize was that the dealership was waiting on a "special" technician to drive in from somewhere around the Torrance area. This "special" technician had equipment to detect special sounds such as the one my buddy complained about. (Once again, I want to remind you that I never heard this noise my buddy was complaining about either.) Once the special test equipment was placed on the various parts of the car, the "specialist" found a body weld that was not robotically completed properly. That said, the service department removed the wheel well area to get to that body weld. It was then re-welded properly by a "human", and all was satisfactory. Last, I wish to commend Norm Reeves for their true service to the customer. I own a Honda Accord myself, and I will end up going to Elizabeth for my next car. Her sales professionalism, the sales manager's support to his sales person, and the service department's commitment to the customer was fantastic. As for my buddy, I'd never have him as a customer because he is one of those jerks that you tend to hear and read about. More

I started requesting information from multiple dealers in Southern California 1.5 months before I was planning to purchase my car. Requesting a quote from the dealers online was easy, but getting an actual q Southern California 1.5 months before I was planning to purchase my car. Requesting a quote from the dealers online was easy, but getting an actual quote was nothing less than impossible. I got pushed around and my phone number given out to multiple salesman who called to try to convince me that if I don't buy the car immediately, I will not get it (even though I told them 5 weeks in advance), then in the end didn't give me a price quote! Elizabeth Wong at Norm Reeves in West Covina provided me with the price on the very first day, did not pressure me to buy and gave me a sense of security and is genuinely trying to make the experience as smooth as possible. The price she initially offered was more than reasonable. And the price she gave me after I was offered a lower price was definitely great! But in the end it's not all about the money, the different prices that dealers bounce back and forth makes a difference of less that $5 a month, I would've bought the car from her at the MSRP price for the PERFECT customer service she provided, since she gave me a great deal and experience, I'll get her something for x'mas. She also broke everything down from fees to insurance so that there were no surprise when I bought the car (even though my calculations was off by $1). I would highly recommend her services to everyone. I need to get a car for my Mother and Girlfriend in a year or 2, so I'll be looking for her. More

I took my car to Norm reeves honda dealer to do the 100k major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, t major service, and also request to repair the factory default on my car. The dealer promise me that i can get back my car within 24 hours. However, they just keep lie to me since I fell in their tricks. They said my car's vin num doesn't fall in their recall record, so i won't be free for charge for the factory recall. In this point, I will make contact with honda corp. and see what are the dealer lie to me. In addition, They make excuse to delay schedule for pick up almost a week. I call them day by day, but they just told me "Due to delivery delay, you can't pick it up today". Finally, I got my car back, but they charge me almost double of the original estimate. It just pissed me off. I think they never being honest to their customer. In the service contact, they listed all the bullshit for them to make excuse. They charge the inreasonable price and emphasis their responsbility is limited, and no guarantee all the time, ever they had made promise to you on little thing. I just don't understand how they do business like that maybe they just know how to play some trick and fooling around to make profit. Maybe this dealer is too small and in-capacity to run their business. Honda is mean reliability to me since I bought my first car from Honda. Unfortunlately, I met the worst HONDA DEALER in the world and their words mean nothing. If you believe them, It will cost you alot. More