Norm Reeves Honda Superstore West Covina

I got my 2012 Honda Fit here and the salesperson, Jude Racadio, was very helpful, attentive and he explained everything to us in detail. If you are looking at buying your next car, visit Norm Reeves Honda Racadio, was very helpful, attentive and he explained everything to us in detail. If you are looking at buying your next car, visit Norm Reeves Honda and look for JUDE RACADIO! More

After having issues with another dealer in the San Gabriel Valley, which I bought the Certified Vehicle from, I took my van to Norm Reeves. As soon as I pulled into the service lane I was immediately Gabriel Valley, which I bought the Certified Vehicle from, I took my van to Norm Reeves. As soon as I pulled into the service lane I was immediately greeted by Lewis Lam a service writer, I started to explain the problem and before I could finish Lewis already knew what the problem was. Unlike the dealer I bought the van from who needed it all day to figure out the problem, Lewis called me in about 3 hours to tell me the axle had been replaced, the van was washed and ready for pick up. Unfortunately for me, in order to keep my extended warranty valid I will need to take my van to "the other dealer" once a year for maintenance. For any other warranty or dealer required service I will be going to Norm Reeves in West Covina. More

Just bought a beautiful Odyssey! That was the best car buying experience I have ever had! No haggling. Louis is awesome! The easiest process ever! He told us, gave us a quick and excellent amount on m buying experience I have ever had! No haggling. Louis is awesome! The easiest process ever! He told us, gave us a quick and excellent amount on my trade in and showed us our monthly payments. Also, the color of the car was not at their location. They went and got it before I got in there. Previous car places made me start filling out all the information before they would even look to see if they could find the color I wanted. It was great to be excited about a new car without the sickness of all the haggling that usually goes on. I have no desire to go anywhere else to buy any future car! I must go now and drool over my new car! More

Oscar Acosta! What more is there to say. In a day when everyone is looking for the quick buck. Oscar is the perfect example of customer service! A couple months back I had emailed Oscar regarding used 200 everyone is looking for the quick buck. Oscar is the perfect example of customer service! A couple months back I had emailed Oscar regarding used 2001-2011 Civic sedans. He quickly responded and the following day I test drove a couple of civics. I had informed Oscar at the time I was not ready to purchase that day and he was understanding and wanted to find the best vehicle for my needs. A month passed and I was emailing Oscar about the Honda Accord. Again, went back test drove a V6 coupe and 4cyl sedan. On 12/09/11, I purchased the V6 accord coupe. The experience that not only Oscar Acosta, but Maurice Huynh (Finance Director) and Jimmy (Finance Consultant) provided was beyond anything that my mom and I had experienced. I have never enjoyed myself so much in a dealership. I can now say that I'm a Honda loyalist! One thing I do want to mention is I researched Oscar before I made contact. Read his reviews on Yelp, Edmunds, Cars, and Dealerrater.com. I think that is the most important thing you should do before buying a vehicle. A big thanks to the team at Norm Reeves West Covina. More

I had been shopping around for about a month going back and forth with dealers on price until I walked into Norman Reeves. Oscar immediately offered me the best deal possible and worked out my credit glich and forth with dealers on price until I walked into Norman Reeves. Oscar immediately offered me the best deal possible and worked out my credit gliches. The entire staff was hands on and treated me like if I was paying for the car CASH! I would recommend this dealership to everyone! GREAT PLACE GREAT PEOPLE!!! More

Bought a Honda Odyssey 2011. Overestimated our previous car loan balance told us that it would be return to us by our bank where was our loan was. But called our bank and told us that they Honda only paid car loan balance told us that it would be return to us by our bank where was our loan was. But called our bank and told us that they Honda only paid the exact amount and the difference of $1,200 was not paid by HONDA. Why do they lie about this? They should tell us the truth. We went there to get 2 cars for the price of one. My husband ask the salesman named Antson, if they can lower they can lower the price of a certain car. But he told us that all the price are final. We also bought our 2010 honda insight here. Now, we found out that they are really not on our side. They will only help you for their own gain. We will not buy a car here ever, from what we had experienced twice. We believe before that they will truly value the loyalty that we have for them but it seems that they are only after their own sake and advantage. Hope and pray for their success and longer business standing. Yes business is business but lying to us is unacceptable. We do believe in Karma, hope they do not. More

I am so glad that I went to Norm Reeves to buy my new CRV Honda. I went through fleet sales after being referred by Cost Co. The sales person that contacted me was Oscar Acosta and I could not be any happi Honda. I went through fleet sales after being referred by Cost Co. The sales person that contacted me was Oscar Acosta and I could not be any happier now. Oscar never pressured me but was there to answer questions. When I was ready he led me to the right car. I already knew what I wanted to pay and he did not try to pressure me into something more. Even when I went to the dealership just to test drive the car his associate Guy Gordon (Oscar was not there)just took me out for the test drive but did not try to "sell" it to me that day. I really appreciate the professionalism of these men especially Mr. Acosta. I can sincerely say that I would recommend Mr. Acosta and Norm Reeves Hondo to anyone wanted to purchase a car. Thank you. More

Oscar Acosta is the best Internet Sales manager I have ever dealt with. If you want a good deal and great service you should contact him oacosta@normreeveswc.com Shelly ever dealt with. If you want a good deal and great service you should contact him oacosta@normreeveswc.com Shelly More

We researched a 2012 Honda Civic. We had an agreed price arrangement set up prior to our weekend appointment. The agreed car was to be transported from a "sister" dealership just down the way. When we arr arrangement set up prior to our weekend appointment. The agreed car was to be transported from a "sister" dealership just down the way. When we arrived for our appointment, the car had not been confirmed. Subsequently, an hour later, we were told that it had been sold earlier. We were left sitting at a desk for another hour (with no contact or update) while callers tried to locate another vehicle with our stock features. Both employees tried to sell us into another color, which we were not interested in. Excuses came from every direction. For example, "Oh, well it's a popular color;" "You're limited with what we have on the weekend with so many buyers on the lots;" With the Japan crisis, dealers are limited;" etc. After a two hour wait, we were told that the correct car had been located and paper work could be started. When we asked where it was coming from, at first they couldn't tell us. After more waiting, we learned that it was 3 hours away. With it needing to be driven in, we translated that to be many miles on a car that was supposed to be new! Go figure. It was bad enough waiting all that time without communication, but then to be told to wait 3 more hours...for a car we hadn't seen....it just goes to show how unprofessional the dealership really is. Manager tried to clean it up with free movie tickets which we didn't accept. There is no replacement for honesty! More