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Norm Reeves Honda Superstore West Covina
West Covina, CA
1,103 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,103 reviews
May 25, 2016
A good deal at a wrong car dealership is a bad deal. Let me start off by asking since a lot of people think buying cars is a nightmare, why are all reviews positive? Is it just me, or does anyone else al Let me start off by asking since a lot of people think buying cars is a nightmare, why are all reviews positive? Is it just me, or does anyone else also think that do business owners try to ask favorite customers to flood the site with five-star reviews with the hopes that they drown out the comparatively small number of negative reviews, or they have intention behind them, giving consumers a false perception of the business where they are about to spend their money? Per Fred Reichheld, who invented the survey 14 years ago, at least a third of the reviews are fake. There is absolutely zero harm not making this dealer is your first choice when it comes to buying. Is it not common to find "errors" in paperwork anymore? Called Norm Reeves Honda WC and talked to the car salesman, Jademine Kao, about a Civic deal. If you price matches another dealership, including floor mats, touch up paint, and aftermarket alarm, I'll buy from you today. I texted Jademine a copy of a deal worksheet from the other dealership and a copy of previous purchase of 2014 Accord sale contract so he would take me seriously (can't figure out how to attach screen shot photos to my review on this site). My salesman seemed honest and really wanted the deal. I thought this latest car buying experience was different.The transaction can be enjoyable. However... Jademine never really helped me when I noticed floor mats were missing, a floor mat retention clip broken, aftermarket car alarm is disconnected, and my touch up paint after the sale. Jademine didn't like to use text before the sale. He texted me and asked the part department rep Raymond to help me after the sale. Raymond asked me to pay for floor mat retention clip and floor mat set. I have a real issue about after signing the contract that certain things we had agreed upon were left out of the contract. Be careful don't let this happen to you. There is absolutely zero harm not making this dealer is your first choice when it comes to buying -- it may keep more of your hard-earned money and save you some frustration later. What Jademine Kao/salesman did to me, he will do to you too. Is it just me, or does anyone else also think that salesmen aren't your friends? Just remember: No one gets a good deal from a car salesman. I ignored this rule. Being friendly is a sales technique. Period. I apologize for the length. However, I wanted to be complete. More
by 请大家小心
Employees Worked With
Jademine Kao
May 19, 2016
Highly recommended Great place. Came to Norm Reeves after a horrible experience at Diamond Honda. Alonso helped us out and was very professional. Helped us find the righ Great place. Came to Norm Reeves after a horrible experience at Diamond Honda. Alonso helped us out and was very professional. Helped us find the right car at the right price. Great customer service. More
by Emilio
Employees Worked With
Alonso Mendez
May 17, 2016
Amazing Experience! The entire buying process was smooth and hassle free. I truly appreciate the fact that these salesmen are not pushing. They truly try to find a deal t The entire buying process was smooth and hassle free. I truly appreciate the fact that these salesmen are not pushing. They truly try to find a deal that works within your budget. I dealt with the sales manager, John, who helped with the approval process. Then Manuel A. showed me the car and closed the deal. And lastly Eugene, broke down the fees, which was really helpful. Without these guys, I would have not drove out with my 16' Accord. Thank you! I would highly recommend for everyone to come in and ask for these 3!!! More
by NJR
Employees Worked With
John, Sales Manager, Eugene Huang, Manny Alonzo
May 10, 2016
A pleasant surprise Need to find a dealer for your next Honda? Let me break it down for you: 1. David Ochoa will straight up give you a fair deal the first time around ( Need to find a dealer for your next Honda? Let me break it down for you: 1. David Ochoa will straight up give you a fair deal the first time around (mine was on par with my lowest standing offer, as I had gone through several other internet sales mgrs before contacting David). 2. Unlike other dealers (cough Downey cough), there's no bait and switch when you get to the dealership (The OTD I got via email was honored, and I got the exact car I wanted). 3. Juan Bernal was the best! Super nice and professional. He gave a much more thorough explanation of the car features than I had received at my local dealership, which I really appreciated. ALSO, I really like salespeople who actually own Hondas when they sell Hondas. It's almost like they believe in what they are selling! 4. Financial manager Mauricio was just as pleasant to talk to. You don't get any of the rude, pushy attitude to purchase all of the extras. I usually don't write reviews for things, but I felt that West Covina really deserved a good write up, especially in light of my experience with some other Honda dealers. Will definitely be thinking of you guys when it's time to buy another car. More
by janedoe
May 07, 2016
Got a great price and a great buying experience. I arranged to buy a new Accord through a car buying service, they put me in touch with Norm Reeves, and I finalized the sale with Patrick Lucas. Patri I arranged to buy a new Accord through a car buying service, they put me in touch with Norm Reeves, and I finalized the sale with Patrick Lucas. Patrick made the sale process almost fun. More
by Jack and Chris
Employees Worked With
Patrick Lucas
May 06, 2016
Fantastic experience Wanted to give a big shout out to Patrick Lucas. He was kind, considerate and came through with a very good price on our new Accord Touring sedan. Thi Wanted to give a big shout out to Patrick Lucas. He was kind, considerate and came through with a very good price on our new Accord Touring sedan. This is our second purchase at Norm Reeves and when we bought our CRV a few years ago Guy Gordon did a great job. Remembering that positive experience, we contacted Norm Reeves again and Patrick continued the excellent service. He sincerely wanted to make sure that we were comfortable with the car and price. He made us feel like family and we appreciated this approach to an important purchase. He has a sense of humor as well. My wife and I are very happy with our new car and wanted to say thanks to Patrick and the Norm Reeves "team" for their excellent and professional service. More
by Honda Family
May 05, 2016
I love Norm Reeves!!! This is my 3rd lease with Norm Reeves Honda! They are ALL extremely friendly and attentive. I came in for my 3rd lease yesterday, and Patrick helped m This is my 3rd lease with Norm Reeves Honda! They are ALL extremely friendly and attentive. I came in for my 3rd lease yesterday, and Patrick helped me out. PATRICK is the BEST!! He makes getting a new car SOOO much fun and less stressful. He definitely takes the edge off, and I couldn't have had anyone better to get me into a new car. Darrell also helped me with the financing, and he was just as great! You cannot beat the service here! Amazing people there! More
by ilovemymnms
Employees Worked With
Patrick Lucas, Darrell Clay
May 02, 2016
Excellent experience Louis Mesquita, Ruben Mesquita and Darell Clay thank you for making buying a new accord a smooth and comfortable transition. All 3 of you showed nothi Louis Mesquita, Ruben Mesquita and Darell Clay thank you for making buying a new accord a smooth and comfortable transition. All 3 of you showed nothing but kindness and shared your knowledge. I truly recommend Norm Reeves Honda !!! More
by Evie2980
Employees Worked With
Ruben Mesquita, Darrell Clay, Louis Mesquita
April 29, 2016
Excellent service with best price. Our salesperson, Richard Yim, have closed the deal within an hour with the best price ever. I didn't even waste a minute in this dealership. All dep Our salesperson, Richard Yim, have closed the deal within an hour with the best price ever. I didn't even waste a minute in this dealership. All departments are very efficient. More
by Cust.
Employees Worked With
Richard Yim, Eugene Huang
April 27, 2016
Aneesha Ross We leased a 2015 Honda Accord last summer at Norm Reeves. Aneesha Ross was great to work with. A totally positive experience. Highest Commendation. G We leased a 2015 Honda Accord last summer at Norm Reeves. Aneesha Ross was great to work with. A totally positive experience. Highest Commendation. Great sense of humor as well. . More
by Stuart S
Employees Worked With
Aneesha Ross
