Norm Reeves Honda Superstore West Covina

Terrible service, I let them know. I was going to pick up my car and I show up after service hours. The sales department says they don’t have a key and they have no one that can unlock I was going to pick up my car and I show up after service hours. The sales department says they don’t have a key and they have no one that can unlock the service department. And tells me go home and come back tomorrow. Then sales manager oscar proceeds to say I’m not gonna bother my manager with this. You have to come back tomorrow. More

Gab and Abigail were amazing. Abigail was very patient, courteous, helpful with excellent customer service. With the help of Gab, he made it happen for me and I walked away with t Abigail was very patient, courteous, helpful with excellent customer service. With the help of Gab, he made it happen for me and I walked away with the best deal possible for my Honda. Thank you so much for all your hard work and for helping me with my Honda Accord. You two are truly amazing. Very happy with my purchase. More

Process too long and had to go back several times. I Tthink can be streamlined, I Tthink can be streamlined, More

Excellent customer service from Jason Fang, he was very kind and helpful with our trade in and the purchase of our new car! kind and helpful with our trade in and the purchase of our new car! More

This is an excellent location with a selection of Hondas that made it easy to choose the car and needed and wanted. that made it easy to choose the car and needed and wanted. More

Everyone from start to finish met my needs in a professional way. Very satisfied with my visit professional way. Very satisfied with my visit More

I come here regularly because of the friendly and welcoming atmosphere. During my recent visit, the salesperson Joshua was especially helpful. I was already considering a new car, and the trade-in va welcoming atmosphere. During my recent visit, the salesperson Joshua was especially helpful. I was already considering a new car, and the trade-in value for my older Honda Accord was much better than I expected. That made the decision easy—I went ahead and purchased a CR-V on the spot. More

Outstanding Experience with Jimmy Tang! I had an excellent experience working with Jimmy Tang at Norm Reeves Honda West Covina. From the moment I reached out with interest in a vehicle, I had an excellent experience working with Jimmy Tang at Norm Reeves Honda West Covina. From the moment I reached out with interest in a vehicle, Jimmy was professional, responsive, and genuinely helpful. He provided clear information, transparent pricing, and walked me through every step of the process without pressure. What really stood out was his communication—whether by phone, text, or email, Jimmy was always quick to respond and made sure all my questions were answered. He even provided personalized options and made the entire car buying experience smooth and stress-free. If you're looking for someone who is knowledgeable, patient, and truly cares about your experience, I highly recommend reaching out to Jimmy Tang! More

Asked the associate to provide the pricing via email and she kept calling. It's simple request but she was unable to follow. How can I trust this dealership if their employee can't follow a simple request? she kept calling. It's simple request but she was unable to follow. How can I trust this dealership if their employee can't follow a simple request? More

Gabe and Jairo were very friendly and helpful. Not pushy, straightforward with information and pricing. Not pushy, straightforward with information and pricing. More