Back

Norm Reeves Honda Superstore West Covina

West Covina, CA

4.8
1,122 Reviews
The number 1 name in Honda Service and Sales; serving the San Gabriel Valley since 1999. Please visit our brand new, state of the art showroom and experience the Norm Reeves difference!
Contact Dealership

1840 E Garvey Ave S

West Covina, CA

91791

Directions

By Type

Showing 1,122 reviews

January 28, 2025

The Service Manager Octavio Cortez is terrible. He is rude, obnoxious and awful. Do yourself a favor and do not have your car serviced here. I know I will never be back! More

by terry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Octavio Cortes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Norm Reeves Honda Superstore West Covina responded

Hello Terry, We're disappointed to read that your service experience hasn't been up to your expectations. Since we value customer feedback, we'd like to learn what contributed to your disatisfaction with your service visit besides your dealings with our Service Manager. Your feedback will help us to improve our services. Please reach out to our General Sales Manager, David Warren at David.warren@normreeves.com. Thank you.

January 26, 2025

Nice selection of both new and used Hondas, and efficient service and friendly staff greet you. More

by Fodernando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kunaal Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Norm Reeves Honda Superstore West Covina responded

We wish you lots of good luck with your like-new Honda! We appreciate your positive feedback on our inventory and staff--it lets us know that we're doing a great job. Thank you, and please let us know when you'd like to book your first service appointment!

January 24, 2025

FANTASTIC! I drove out of my way to this Honda because my local Honda is horrible. From my 1st interaction with Jason to the end and everyone in-between was FAN More

by mhonold5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe in finance was awesome!
Jan 27, 2025 -

Norm Reeves Honda Superstore West Covina responded

Congratulations on your new Honda! We love your enthusiasm and that you took the extra time and travel to visit our store. Thanks so much, and we'll be sure to tell Jason. When you're ready for service, use our online servicing scheduler.

January 18, 2025

Been shopping for a new Ridgeline for a couple of weeks and most of the dealers in Los Angeles were playing games - low price but a bunch of adds and extras that I did not want and jack the price past the More

by Kgara427
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Norm Reeves Honda Superstore West Covina responded

What a stellar review! We appreciate the kind words for our team and your 5 star review! The search for a great Ridgeline is full of twists and turns, much like the roads you'll be travelling, but we're happy to be a part of it and find a truck that's right for you. Thank you for giving John a special shoutout, too! His great work ethic makes vehicle buying easier than ever. Got any big plans for your new Ridgeline? Tell us all about it!

January 03, 2025

On 12/13/24 I Purchased two cars at the save time from Ricardo. I spent over 70,000 combined Ricardo promised running boards in the deal. When I was leaving the dealership he told me the service departmen More

by acassusc07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricardo Villamar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Honda Superstore West Covina responded

Since we value you as a customer, we'd like to rectify the situation with the running boards. Please reach out to our General Sales Manager, David Warren at David.warren@normreeves.com once again to discuss the matter in further detail. Thank you.

January 02, 2025

This is the 2nd Honda my family has purchased from Norm Reeves with salesman Jason Fang this year. The experience both times has been quick, efficient, and easy. Will definitely recommend Jason & Norm Re More

by Gronelr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Haidar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Honda Superstore West Covina responded

We welcome you back to our dealership for your second Honda! Thanks for giving us your business once again and recommending Jason to not only your friends and family but anyone you know. We're very flattered, and hope to see you at a future service appointment!

December 30, 2024

Buying my new vehicle at Norm Reeves Honda West Covina was an excellent experience. I was referred here as part of the Costco program. I feel really good about the vehicle I bought, I walked away feelin More

by jessearroyo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanisha, Jason, Johnnie, Miguel
Dec 30, 2024 -

Norm Reeves Honda Superstore West Covina responded

We're glad our partnership paid off for you, Jesse! Being confident in your new car is always a great feeling, and our team is excited that you chose us for your new ride. We hope you enjoy your next adventure!

December 22, 2024

Jason is a friendly person, he is very knowledgeable, he got the car ready when I got there, everything is going super quick More

by Pcq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Norm Reeves Honda Superstore West Covina responded

Jason is a great addition to our team, and we're glad you agree! We hope you enjoy your new Honda just as much- our crew is here for you any time you need us!

December 20, 2024

I’ve bought my Hondas from him and will continue to because he has always possessed a customers-first approach to sales. Jimmy works for you period. Norm Reeves is lucky to have him because he adds v More

by Lewis Carlson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Tang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Norm Reeves Honda Superstore West Covina responded

Hi Lewis, and thank you for writing this awesome review! We're thrilled to hear that Jimmy and the rest of the team made sure you got exactly what you needed during your time here. If there is anything else you need, reach out and let us know!

December 19, 2024

Kunaal, Dave and Moe have made this a nice purchase experience. Kunaal could not have been more courteous, knowledgeable and personal. Thank you Mr K! Thank you gentlemen! More

by GeorgD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kunaal Sharma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Norm Reeves Honda Superstore West Covina responded

Our entire team appreciates your kind words! We thrive on great feedback like yours. Whenever you need our team, we'll be glad to help!

1
...