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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,825 Reviews

2,825 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 02, 2024

They keep me up to date with my scheduled maintenance. They are friendly and courteous. I was excited to get a cookie when I picked up my car from the service appointment. They care about my comfort while More

by Beaneryaddict
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
Feb 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experiences with our dealership! We're thrilled to hear that our team has been keeping you informed, providing friendly service, and ensuring your comfort during service appointments. We appreciate your feedback and look forward to continuing to exceed your expectations.

February 02, 2024

Happy. An excellent dealership and professional service team. This is my choice for a service center. More

by Bethunechase
Recommend Dealer
Yes
Employees Worked With
Dennis
Feb 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing us, and we appreciate your positive feedback on our service team. We're committed to maintaining high standards, and we're here to provide top-notch service for all your automotive needs.

February 02, 2024

My last purchase from here was November 2017. The paper signing was really time consuming but employees were friendly and helpful. More

by gloriag27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your feedback from your 2017 purchase. We appreciate your positive comments about our friendly and helpful team. We've noted your concern about the paperwork and will strive to streamline the process for a more efficient experience in the future.

February 02, 2024

Tristian in the service department went out of his way to help me with a bad battery when I visited your location on January 22, 2024. I was in a hurry because I absolutely had to be somewhere that same mor More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We greatly appreciate your kind words about Tristian and our service team! Providing efficient and satisfactory assistance is our priority, and we're thrilled to hear about your positive experience. Thank you for choosing Norm Reeves Honda, and we look forward to serving you and your referrals in the future!

February 02, 2024

The service to fix my car was slow and they didn't call back to let me know when the car was ready. I end up calling them to find out it was too late and have to pick up my car the next day. More

by Tran.Mary96
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the inconvenience you experienced and we hope to make your next visit worthy of a 5-star rating.

February 02, 2024

He went above and beyond to make sure I was taken care of, from getting my car back to having it ready for me in a timely manner. More

by Bluestuff06
Recommend Dealer
Yes
Employees Worked With
Scott
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're thrilled to hear that we could provide you with excellent service and get you back on the road promptly. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

February 02, 2024

Service advisor was great and things were handle timely. Clean build and friendly staff with great food More

by Bluestuff06
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear you had a positive experience with our service advisor and staff. We're sorry for any inconvenience caused, and we appreciate your feedback as we continuously strive to improve our services.

February 02, 2024

They were very kind and helpful. They took in my car and fixed it all in the same day. More

by M.Deldebo
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that you found our team kind and helpful, and that we could address your car's needs promptly. We appreciate your feedback and look forward to serving you again in the future.

February 02, 2024

Service is always good That's all I have to say. I'm a long time customer More

by Karenbreauxtxas
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
Feb 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your loyalty and kind words about our service. We appreciate your continued trust and look forward to serving you for many more years to come.

February 02, 2024

They got me right in and took car of my Ridgeline in a timely manner. Nice people!! More

by Lindagiberson
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our team and that we could take care of your Ridgeline efficiently. If you have any further feedback or questions, please don't hesitate to reach out. We appreciate your business!

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