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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,828 Reviews

2,828 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 15, 2024

Always a quick in and out, always keep me updated on what's going on and what my options are, excellent customer service More

by Taaronrey
Recommend Dealer
Yes
Employees Worked With
Tristian
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Providing excellent customer service and keeping you informed every step of the way is always our priority. We look forward to serving you again in the future!

February 15, 2024

Excellent customer service, good timing, happy environment I will be going back for every checkup. More

by Annehillunc
Recommend Dealer
Yes
Employees Worked With
Tristan Rivas
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. We look forward to serving you again during your next visit.

February 15, 2024

Allen and the service techs made sure that I understood what was going on with my car and provided additional training so that I can take care of the issue myself if it happens again. More

by carlos_lopez
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience! We're thrilled Allen and our service team could assist you effectively. Don't hesitate to reach out if you need any further assistance in the future.

February 15, 2024

Excellent customer service from the time you pull up until you leave. Excellent waiting area with a really good bistro. More

by JayGlo
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you enjoyed our customer service and bistro. We aim to provide a top-notch experience for all our customers. Looking forward to serving you again in the future!

February 14, 2024

Superb in every possible Michael Wright always makes me feel like I'm at home Excellent More

by Wpatterson2
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words, Michael! We're thrilled to hear that you feel at home with us. We're committed to providing top-notch service to all our customers. See you next time!

February 14, 2024

Excellent , Scott said he could have me in and out quickly in the morning so I could keep an early appointment across town and he made it happen special thanks to him and the entire team at Norm Reeve More

by Dthom77
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikovski
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're delighted to hear that Scott and our team were able to accommodate your schedule efficiently. We appreciate your business and look forward to serving you again in the future.

February 14, 2024

Experience is they keep you informed and have a next waiting and the food good More

by Jstewart7837
Recommend Dealer
Yes
Employees Worked With
Triston
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're delighted to hear that you found our service informative and enjoyed the refreshments. We appreciate your feedback and look forward to serving you again soon!

February 14, 2024

Professional and efficient My experience with Norm Reeves on the day of my appointment was professional and efficient. More

by Mpharvey3
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our service professional and efficient. If you have any further feedback or questions, feel free to reach out.

February 14, 2024

He worked with me on my schedule and what needed to be done. He also caught the error by the tech who recommended the wrong service, although this was the day after but before service started. I appreciat More

by Agarrett5
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're glad to hear that we could accommodate your schedule and provide the right service. We're sorry for any inconvenience caused by the initial error and appreciate your understanding.

February 14, 2024

It was little wait time then I anticipated. I took more than hour and half with my appointment for both cars. Thought it could complete my oil change within hour for both cars. More

by Tusharms2311
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for the longer wait than expected during your appointment. Your time is valuable to us, and we'll work on improving our efficiency to ensure a smoother experience in the future. Thank you for your feedback.

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