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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,829 Reviews
Call Service Center (817) 345-6175

2,829 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 20, 2024

The check in was fast. The wait was short. The waiting area and restroom was nice. More

by Shortaa55
Recommend Dealer
Yes
Employees Worked With
Mr Dennis Williams
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your experience! We're thrilled to hear that you found our check-in process efficient and enjoyed our comfortable waiting area. We look forward to serving you again in the future!

February 20, 2024

Had a lane assist-bring to dealer message. Called and informed them of issue made appt. Drive to appt to find out they could do nothing about it and it was being researched on a tech line. Was More

by Casey R
Recommend Dealer
No
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Feb 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Casey, we're sorry to hear about your frustrating experience. We understand that your time is valuable and apologize for any miscommunications. If you would like to discuss this further please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

February 20, 2024

I was sold a car that had an engine light coming on after driving for few miles off the dealership but they have fixed the issue More

by Mania1280
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We're glad we could resolve the issue with your car's engine light promptly. If you have any further concerns, please don't hesitate to reach out to us.

February 19, 2024

Dylan was amazing. He took the time to explain everything. He really listened to our needs. Dylan is one of the best salesmen that we have ever worked with. Emmanue More

by Carlos C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Weaver was amazing
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear Dylan and Emmanuel provided you with exceptional service. Your satisfaction is our priority, and we're grateful for the opportunity to assist you. We look forward to serving you again in the future!

February 19, 2024

It didn't take super long, and I am grateful they cleaned my car and gave me a cookie! Thank you :) More

by Glennhford
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jul 22, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're glad you appreciated the quick service and the little extras! Thank you for your kind words and for choosing us.

February 18, 2024

Great service Mr Franklin was responsive and thorough. Wait time was what was expected. My favorite dealership More

by Teerue_rdt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words! We're thrilled to hear that Mr. Franklin provided you with excellent service. We appreciate your support and look forward to assisting you again in the future!

Feb 21, 2024 -

Teerue_rdt responded

You are welcome.

February 18, 2024

Very professional, and courteous. . I'm a pleased customer No more words Good good good good More

by Jonathan.Harris.Sr01
Recommend Dealer
Yes
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words and positive feedback! We're thrilled to hear about your satisfaction with our service. If you ever need anything in the future, please don't hesitate to reach out. Drive safely!

February 18, 2024

I did have a problem, but it was quickly fixed The mir? rors would not stay set after the repairs More

by Edgar.Buckley
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We're glad we could quickly resolve the issue with your mirrors. If you have any further concerns, please don't hesitate to reach out to us.

February 18, 2024

Tommy was very attentive with my needs and time. He worked very well me and even asked another person I forgot his name to test drive my car with me, despite the short notice. He was very helpful More

by Susanebere29
Recommend Dealer
Yes
Employees Worked With
Tommy
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that Tommy provided you with excellent service and accommodated your needs efficiently. We appreciate your business and look forward to serving you again in the future!

February 18, 2024

Quick and efficient. Friendly. Under promised and over delivered.. Definitely will return for all my service needs. More

by jd_martin
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words and for choosing us for your service needs! We're thrilled to hear that you found our team friendly and efficient. Looking forward to serving you again in the future!

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