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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,843 Reviews
Call Service Center (817) 345-6175

2,843 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 10, 2024

Polite team. Quick and great service. Zachary did awesome Zachary was very communicative during the process More

by Mtre62001
Recommend Dealer
Yes
Employees Worked With
Zachary
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled to hear about your positive experience with our team and Zachary! Thank you for choosing us for your automotive needs.

March 10, 2024

I feel Alan did a great job, but the mechanic/service manager wasn't in tune with the customer More

by Pbhank
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback. We're glad to hear that Alan provided great service. We'll address your concerns with our service manager to ensure better alignment with customer needs in the future.

March 10, 2024

Great None Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by Aktmra
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star rating speaks volumes. Thank you for choosing us!

March 10, 2024

Vehicle was diagnosed incorrectly. Left vehicle again and part is out of stock for about 2 months or more. I had to call to ask for a loaner because I did not feel safe driving my vehi More

by Lettygarcia04
Recommend Dealer
No
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Letty, we apologize for the inconvenience you've experienced. Your safety is our priority, and we're working diligently to resolve the issue. If you have any questions or concerns please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

March 10, 2024

Very impress with the Service Department. Dennis represented the company well. The total experience being at Honda was excellent. More

by samcguigan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Williams
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that Dennis and our Service Department provided you with an excellent experience at Honda. We appreciate your support and look forward to serving you again in the future.

March 09, 2024

Good Clean facilities Good service That's it My experience was a good one My experience was a good one More

by ayoungphd
Recommend Dealer
Yes
Employees Worked With
Anthony
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're glad to hear that you found our facilities clean and enjoyed good service. We appreciate your business and hope to see you again soon!

March 09, 2024

Thorough Friendly Shouldnt have had to pay 200$ for a lojack system sucking up my battery More

by Rouanet0408
Recommend Dealer
Yes
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share this feedback. We will use your input to improve our offerings in the future.

March 09, 2024

Service was real quick and we were given all the detail about our vehicle. Thanks! More

by radha89.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zackary Frausto, Candy Grantham
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. We appreciate your business and look forward to serving you again in the future.

March 09, 2024

Larry D. was awesome! He was very informative and took his time to answer all my questions. More

by JamalJones1209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry D.
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Mar 12, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Larry! We're delighted to hear about your positive experience with us. We strive to provide excellent service and are here to help with any questions you may have in the future.

March 09, 2024

I came to the dealership last week for an oil change and expressed that their was an issues with my horn...the service rep that I spoke with told that I would have to schedule an appt... I told them that I More

by Jessicadavis622
Recommend Dealer
No
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Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Jessica, we apologize for the inconvenience you experienced during your recent visit. Your feedback is important to us, and we'll work to ensure better communication and efficiency in the future. To discuss any further details please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

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