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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,843 Reviews

2,843 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 16, 2024

Our contact is Scott. He is the best. Honest & tells it like it is!! Vandergriff is 2 miles from us, but we go to y’all bc of Scott More

by steve.burley52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Corpus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that Scott provided you with a top-notch experience. We appreciate your trust in us and look forward to serving you again in the future.

March 16, 2024

I experienced a little bit of shock at the number of things identified as needing repaired and the associated cost; approximately twice the value of the vehicle. More

by wrsawyer
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Mar 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear about your concerns regarding the repair costs. Our team strives to provide transparent and fair pricing. Please feel free to reach out to discuss your specific situation further.

March 15, 2024

Angel is very helpful and he was prompted on time. He walked up to the car and I didn't have to sit too long. It actually took 45 minutes less time than was anticipated which is great More

by Jmm57942
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Flores
Mar 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience! We're delighted to hear that Angel provided prompt and helpful service, and we're thrilled we could exceed your expectations on timing. We appreciate your business!

March 15, 2024

Took excellent care of me. Called and was able to get appointment quickly for Tire issue More

by Jspeed2616
Recommend Dealer
Yes
Employees Worked With
Scott g.
Mar 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for choosing our dealership for your tire needs! We're delighted to hear that we could provide you with prompt and excellent service. Drive safely, and we look forward to serving you again in the future!

March 14, 2024

Y'all need to get a new form of survey. This one really sucks. Screw this survey. The oil change was awesome More

by Devkhatiwada
Recommend Dealer
Yes
Employees Worked With
Oil change
Jul 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback, and we apologize for any frustration caused by the survey process. We're glad to hear that you had an awesome oil change experience with us. Your satisfaction is important to us, and we appreciate your input. If there's anything else we can do to improve your experience, please let us know.

March 13, 2024

Relatively quick and easy. I was happy with the outcome of my visit. Stephen Bennett, my salesman, went above and beyond to meet my needs. Give that man a raise. More

by JPK223
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Sanchez
Mar 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Stephen. We'll be sure to pass along your feedback.

March 13, 2024

In for state inspection and slow leak in a tire. They found cause of leak and fixed it. No more problems. More

by Pimmjohn65
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Jul 11, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for letting us know about your recent visit for an inspection and tire issue. We're glad to hear that our team was able to identify and fix the cause of the slow leak in your tire. If you have any more concerns or need further assistance, feel free to reach out. We appreciate your business!

March 13, 2024

Everything was on schedule with my appointment and my representative Tim Kellar kept me apprised of everything that was going on with the car and it was ready in a timely fashion More

by Opolskik
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Tim! We're thrilled to hear that your appointment went smoothly and that Tim kept you informed every step of the way. We appreciate your business and hope to see you again soon!

March 13, 2024

Great job all around. Informative, patient, and working to help me save money and still take care of my car More

by JeremiahG
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 13, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear about your positive experience. Our team is always here to ensure you receive top-notch service without breaking the bank. Drive safely!

March 13, 2024

Really appreciate the great service I received from Tommy Lit. Made a very frustrating situation an easy one. Hope all future service visits go as smoothly and Service Advisors are just as great and efficie More

by resareese25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Lit
Mar 14, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're thrilled to hear that Tommy provided you with exceptional service. Rest assured, we'll strive to ensure every visit meets your expectations. See you next time!

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