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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
3,052 Reviews
Call Service Center (817) 345-6175

3,052 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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July 26, 2025

My service guy was fantastic. ... time to get vehicle inspected was awful an hour and a half unacceptable More

by rindarikelains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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July 25, 2025

Very prompt service. Tristan explained everything and was extremely polite and let me know that my car was in very good condition. More

by linda.cliburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
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Jul 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Linda, Tristian’s speed and politeness are his superpowers. He’s thrilled your car’s condition passed with flying colors! Your ride is in great shape, but we’ll be ready whenever it’s craving a tune‑up.

July 25, 2025

A short note on my experience at Norm Reeves. My family all together have purchased many cars and can’t recall a bad experience. The most recent was the best.Saul was the salesman and was treated More

by kball572000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2025

Great service and fast service. The only missing thing was the chocolate cookie that is usually left in the car More

by Pquezada930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 24, 2025

Excellent service. Took me on time. Kept me updated. Completed the work professionally. Washed my vehicle before returning it. More

by rbrebarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Punctual updates and a squeaky‑clean finish are our specialties! Angel's thrilled he could keep you on schedule. Thanks for noticing the details.

July 24, 2025

Great service! They always get me in and out quickly for oil changes. No pressure sales. More

by Fredleuzinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Fred, we’re glad Tristian could get you in and out quickly. We love to keep you moving! Thank you, and see you for your next oil change!

July 24, 2025

Average. I was there for 3 and a half hours. Too long! Not the best More

by Ronowens3
Recommend Dealer
Yes
Employees Worked With
Tommy
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Jul 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Ron, we appreciate you taking the time to leave us a review. We apologize for the long wait and hope to deliver a 5-star experience the next time you visit us. If you have any additional feedback about your experience, you're welcome to contact Richard Meneely at richard.meneely@normreeves.com. Thank you.

July 22, 2025

Rye did a great job scheduling my appointment, and it took exactly the amount of time she said it would! Very clean dealership and very friendly More

by edfilby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rye
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Jul 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Rye is delighted that scheduling was a breeze and that we hit every timing mark. It’s great to hear our clean dealership and friendly faces left a positive impression. See you at your next appointment!

July 22, 2025

Flyer was misleading for wipers. Did not list that this was for inserts and i got charged for full wiper cost More

by butchseaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad you enjoyed Mario's customer care, but we're sorry the wiper flyer caused confusion. We appreciate your feedback and will work to make our promotions clearer in the future. Please reach out so we can make things right with your next service.

July 22, 2025

It is very professional and Clean. Most of all, the people here are very kind and listen to their customers. More

by Ijhji24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Clean facilities and kind staff are our priorities. Tristian thanks you for the shout‑out. We’re glad you felt heard and well cared for from start to finish!

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