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Norm Reeves Honda Superstore North Richland Hills

North Richland Hills, TX

Overview
Employees
Reviews
Vehicles
4.6
4,678 Reviews
Norm Reeves Honda Is the Place to Go For Honda Drivers Near Dallas-Fort Worth Here at Norm Reeves Honda, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout the DFW Metroplex including the cities of Dallas, Fort Worth, Irving, Lewisville, Grapevine, Weatherford and Arlington, Texas. ...
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7551 NE Loop 820

North Richland Hills, TX

76180

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Showing 4,678 reviews

July 18, 2025

The over charged me with $59 miscellaneous for only front brake pads change and break liquid replacement! More

by Salatielramos
Recommend Dealer
No
Employees Worked With
Nicholas, but he was great, he was not the problem
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Jul 22, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we're sorry to see you were displeased by your recent service. While we're glad Nicholas delivered excellent care, we apologize for any confusion regarding our pricing. You're welcome to contact our Fixed Operations Manager, Richard Meneely, at richard.meneely@normreeves.com to discuss the situation further. Thank you. 

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July 17, 2025

Its my second car purchased and it was a great experience great crew to work with very happy. More

by david.zayas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Jul 18, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

David, congrats on your second purchase! Our crew is pumped to know you had another fantastic experience. We appreciate your trust and are thrilled you’re happy. If you need anything else, just let us know!

July 17, 2025

To be honest, I wasn't happy with the price, but it seems that the job was done and done right so I'm not going to complain. Just keep it honest and your business will continue to thrive. More

by robzerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Honesty is our policy, and we’re glad our team hit the mark. We appreciate your trust and promise to keep things transparent every time. Thanks for your feedback and for letting us earn your business!

July 15, 2025

I sun not have a ln appointment and they still worked me in and provided timely service on a busy Saturday More

by Garybry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Fritz
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Gary, walking in without an appointment and still getting same‑day service? That’s a Saturday victory! We loved making time for you on our busy day. Thanks for trusting us with your ride!

July 15, 2025

they tried to charge me over $300 for things that are either in free maintenance plan or in warranty. I refused to pay. They ended up not charging me. More

by robert.zhangle
Recommend Dealer
Yes
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey Robert, we appreciate you advocating for yourself and giving us the chance to fix things. Glad we could clear that up and stick to your maintenance plan. Thanks for trusting us to make it right!

July 15, 2025

Very efficient and great communication through out the process. Very pleased with the work and with my advisor. More

by Edwardv912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Edward, efficient and communicative are our two favorite words! Anthony sends his thanks for your shout‑out, and he loved helping you through every step. We’re so glad you’re pleased with everything!

July 15, 2025

Excellent service dept. The unexpected chocolate chip cookies were very good. High parts prices, but worth it for the expertise. More

by Lawlllawlll
Recommend Dealer
Yes
Employees Worked With
Tommy Cane
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hey there! We’re so glad those surprise chocolate chip cookies hit the spot. Nothing like a sweet treat while you wait. We appreciate you rolling with us, and your confidence fuels our team!

July 15, 2025

Great customer service skills! Kept me updated on the status of my vehicle. No complaints on this service to my vehicle. More

by Guera331974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristian Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Keeping you in the loop is our specialty, so we’re thrilled you felt informed every step of the way. Thanks for the five stars, and let us know if you need anything else.

July 15, 2025

Friendly, had one of the 2 vehicles I was searching for. Would deal with this dealership again even though it's almost 4 hrs away from my location (if necessary) More

by javlaud
Recommend Dealer
Yes
Employees Worked With
Erik Chipman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Chipman
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Jul 16, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Wow, a four‑hour drive just to find your match? Now that’s dedication! We’re honored you’d make the trek and even more thrilled to have your business. Hope we can keep you smiling on every journey!

Jul 16, 2025 -

javlaud responded

Mr Erik Chipman was extra helpful & courteous. It’s great to have confidence in employees at an auto dealership.

July 15, 2025

The car started making noise after I got the car out of service center so need to take back again. More

by Rajesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Garcia, Cody
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Jul 17, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Rajesh, thanks for letting us know about the noise, and we apologize for the inconvenience. We’re committed to resolving this issue and getting you back on the road. If you need anything further, please contact Richard Meneely at Richard.meneely@normreeves.com.

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