Norm Reeves Honda Superstore North Richland Hills

Quick service department. Our service advisor was awesome. Service tech did great job checking out our car. Our service advisor was awesome. Service tech did great job checking out our car. More

Exception customer experience from the Norm Reeves Honda Superstore North Richland Hills dealership processes and team! Superstore North Richland Hills dealership processes and team! More

I received excellent, compassionate service. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. Tristan worked with me in an unusual situation, being my extended warranty chose not to pay for a covered repair. He was respectful and positive. I would use NRH /Tristan in the future. I have shared my experience with others and highly recommend Tristan. More

the car was way better than i thought it would be and the price was beyond Good! Easy process buying it. price was beyond Good! Easy process buying it. More

Took longer than expected xxx xxx xxxxxz xxx x x xxx xxxxx x x xz xxxxx x x xz More

Great customer service from Emanuel and Yvette. The dealer has an amazing showroom and looks very clean. The dealer has an amazing showroom and looks very clean. More

Nume is awesome to work with always it was a great experience once again! Thx experience once again! Thx More

Amanda Fritz was our arrive advisor, and we really like her. We got our van in and out same day - that’s always a bonus. her. We got our van in and out same day - that’s always a bonus. More

I have been coming to this shop for over 2 years now because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” t because I was hoping I could trust this dealership. When I first came, it seemed good, but as time went by, I was seeing a lot of “recommendations” that “needed” to be fixed or it could hurt my car in the long run. I went with the recommendations but I noticed when I come one time and told a problem, even if it’s not fixed, they will mention a different set of “problems” the next time. It’s always something major and something that costs a lot of money. I even brought my car in on 2 separate occasions to be fully inspected so I can get the “actual” issues in order to take care of them at one time. I was also willing to keep me car there for as long as they needed. Each time I got it some, something “new” would be a problem and they would want $169 to do ANOTHER diagnostic, yet, it should have been done the other times. Bottom line, I took it to another mechanic and they hooked up my car and saw nothing that Honda said was a problem. He said my car was actually in really good condition and I elected to do a regular maintenance suggestion (spark plugs). Honda wanted to charge me $414 for that service alone but with all the other “maintenance” they suggested, it would have cost me $1931 with supplies being $75, parts being $443 and labor being $1306. I saved so much time, money and aggravation when I went to this other shop. The complete price for my spark plugs and labor was $185. I normally stay VERY loyal to Honda (owned Hondas since 1999) and go to them for maintenance, but it’s lacking honesty and integrity just to turn a profit, which is hurting their clients. Instead of doing legit business at an affordable price and keeping a steady clientele, they force us to go elsewhere and they will lose their business permanently. Hopefully things improve eventually. More

Hailey and Anthony. Nothing else needs to be said. Best in the business. Hands down Nothing else needs to be said. Best in the business. Hands down More