Norm Reeves Honda Superstore - Huntington

I recently sold a leased VW Jetta to Norm Reeves Honda Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) th Huntington Beach. I had issue when VW Credit played the game regarding the lease payoff amount for Customer and VW dealer is much different (less) than if i sell the car to any 3rd party on Non VW dealers. I never heard of this game before despite i have leased many cars before including VW. Luckily, Kevin Olive, Norm Reeves Honda Used Car Manager, stepped in an went out of his way to resolve the issue for me. It’s a lengthy process but Kevin thoroughly followed up to get the help resolving the issue, and today I received my equity difference check. Kevin is an example of great customer oriented type of Manager and have demonstrated his professionalism in handling transactions with customer. I recommend Norm Reeves Honda for their customer oriented policy, especially with Kevin Olive and I also want to thank Krystiana, the ICO coordinator whom also helped me communicated with Kevin in the beginning part of the transaction. Thank you Kevin, Krystiana and Norm Reeves Honda. Will refer new buyers to your dealer. More

Fortino Milian and Paul Corrales were very helpful. they walked my wife and i thru the whole process. I would highly recommend the dealership and the team!! walked my wife and i thru the whole process. I would highly recommend the dealership and the team!! More

This is my 3rd vehicle from this dealership and this was the best experience. Jacoby Hilliard was excellent to work with. He got me exactly what I wanted. I was glad to have him as my salesperson. the best experience. Jacoby Hilliard was excellent to work with. He got me exactly what I wanted. I was glad to have him as my salesperson. More

We worked with Ted and Jonathan who were both very helpful, polite and thorough. We had a great experience at Norm Reeves Honda in Huntington Beach. helpful, polite and thorough. We had a great experience at Norm Reeves Honda in Huntington Beach. More

Great customer service & very kind people, from the car sales men to the managers. sales men to the managers. More

This is my 4th car lease from this dealership, Frank Tran and Delphine Smith always provide amazing customer service and I trust them to help me get the best deal possible. and Delphine Smith always provide amazing customer service and I trust them to help me get the best deal possible. More

Where should I start...I was looking for an inexpensive Where should I start... I was looking for an inexpensive but reliable second car and saw a good price on a 2014 Sentra. I mentioned the price was lis Where should I start... I was looking for an inexpensive but reliable second car and saw a good price on a 2014 Sentra. I mentioned the price was listed at 7034 then came back and showed 732. The salesman went to the back to talk to his manager and got it down. Then said look at what we can do and tried to sneak in a 4000$+ warranty like I asked for it, especially when I did no such thing. They made it sound like it was not an option or a good idea to take it off the table. I said no way and they tried to talk me into some new version of lowjack. I said no thank you. The came back with the numbers then ran my credit. They said this is what we can do for you only a 48 month loan since it was so small and tried to talk me into a lowjack again. I said no and how on earth are you going to try and charge me 19.99% apr. They first said it had to do with the age of the car and I said that is funny since over the last few months I was offered 2 separate car loans both under 9% which I didn't want because that was too high...and one of the was a 2013 as well. They said let me see what I can do. They then said well you see all these items on your credit report. I said those were all discharged due to my bankruptcy over 3 years ago and how can they pointed out in detail items prior to my bankruptcy one being my previous car loan which I completely paid off. The salesman said let me talk to my Manager again and I said no this absolutely does not work from me. It was way too many things and such an incredible was of time for a car not much better than the one I was trying to trade in. I thought this was reputable place with high reviews but they took me for a sucker and I won't give them a dime after that. Really bad experience and I do not like someone trying to take advantage of me and my family. Also when I had to get a bottle of water from my wife before her and my kids left I saw the salespeople outside all staring at her and cackling. I didn't care for that either. More

Great service. We appreciated Garr who was our salesperson. He was very patient and encouraged us to compare at Toyota so that we were sure of our Honda purchase. salesperson. He was very patient and encouraged us to compare at Toyota so that we were sure of our Honda purchase. More

Everyone at the dealership made our purchase of a CRV easy and satisfying. Our sales person Reymond, our finance person Ryan, and staff were great. easy and satisfying. Our sales person Reymond, our finance person Ryan, and staff were great. More

Reymond and Jonathan were so great, helpful, patient, knowledgeable and friendly. They made my car-buying experience a wonderful one! Please give these guys a raise! :) knowledgeable and friendly. They made my car-buying experience a wonderful one! Please give these guys a raise! :) More