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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,974 Reviews

1,974 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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November 05, 2024

The staffs in service department was so helpful amd nice to costumer. The service was great More

by jun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Jun! We're thankful that you had such a satisfying service appointment for your Honda. If you need anything else, be sure to reach out. Thank you!

November 05, 2024

My server was Mike and was very friendly. He explained the necessary repairs, which I did do. I got my front break replaced, an alignment, but shortly after driving my tire pressure light cam More

by markddas111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that Mike could provide you with good service and explained the repairs that your car needed, Mark! Thanks for bringing up the tire pressure monitoring light to us--we will make sure that our service department is checking that as well. Hopefully, we'll see you next time for another service appointment!

November 04, 2024

Un mal servicio estuve en espera desde las 9:30 am y eran la 1:30 y aun no me entregaban mi carro para el cambio de aceite. El Sr que me atendio lo vi solo cuando me registro, me llamaron de la escuela de mi More

by marioprado879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Lamentamos leer que tu visita de servicio no estuvo a la altura de tus expectativas, Mario. Abordaremos estos problemas con nuestro equipo de servicio para que la próxima vez estés bien informado sobre tu automóvil. Gracias por mencionar esto. Si deseas discutir este asunto con más detalle, por favor, comunícate con nuestro concesionario. Kevin Harris | Gerente de Relaciones con el Cliente | 562-345-9100 | kevin.harris@normreeves.com

November 04, 2024

I brought my Passport in for the 28,000 service and was completely satisfied with the service and service rep More

by jr83298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Nov 05, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like a satisfying 28,000-mile service visit for your Honda Passport, jr83298! Thank you for giving us your business, and we'll be here when you're ready for your next appointment.

November 03, 2024

The service was efficient. The representative ensured that I was in and out quickly, being mindful of time. More

by msjnaranjo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Romero
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Johnathan could deliver you efficient and timely service, msjnaranjo! That's the kind of service that we like to provide to our customers. Thanks for trusting us, and we hope we can help you out in the future!

November 03, 2024

Francisco is always great! Always provides great customer service. I’m always taken care of. More

by Deysy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Garduno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Sounds like Francisco set your Honda up right for service, Deysy! Thanks for stopping by, and we hope to help you in the future.

November 03, 2024

Been going there for many years, the place is great. Have bought three cars there also. More

by klmeneww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We truly appreciate your loyalty, klmeneww! Thanks for purchasing your last three cars at our dealership, and please let us know when it's time for number 4. Thanks for stopping by for service, and we'll be thrilled to accommodate you once again!

November 03, 2024

I love Julie in Service! She’s an incredible support and always rages care of me. I’ve been a VIP for 20 years!! More

by teri_cheatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in Service
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Twenty years, and you're still using our dealership to service your Honda, Teri! We're very flattered, and we will be thrilled to tell Julie about your compliments. Thanks so much, and we'll look forward to serving you for 20 more years!

November 03, 2024

Service technicians that last few times I've come have been overall attentive and supportive to completing my automotive needs. More

by rv318911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds great, rv318911! We're happy to read your feedback. Please let us know what we can do to provide you with a five-star experience in the future. Thank you!

November 03, 2024

Friendly and courteous salesperson Lili. Busy on the weekends but still accommodating and warm. It is just 40 miles away More

by estaciodeinntal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the trip of 40 miles to get service for your Honda, estaciodeinntal! Thanks for letting us know about your experience with Lili, and we will keep your comments in mind to provide you with a five-star experience in the future. We hope to see you next time!

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