Norm Reeves Honda Superstore Cerritos - Service Center

Work was done in a timely manner but not complete they did not rotate the tires. Why do I know because my husband marked them. Not the service I expected did not rotate the tires. Why do I know because my husband marked them. Not the service I expected More

I first contacted American Honda about my P0 172 code also did some investigation finding out. It was a very common fuel injector Technical bulletin with an extended emissions warranty. I informed Americ also did some investigation finding out. It was a very common fuel injector Technical bulletin with an extended emissions warranty. I informed American Honda that I put off the repair due to personal issues and they said to go into, An authorized Honda dealer to get an estimate for the diagnostics and the replacement of the fuel injectors. my service advisor did not really listen to my issue and the technician ups told me to do a fuel injector cleaning which doesn’t fix the fuel injections basically a waste of time what I really needed was an estimate written up so I can send this to American Honda and they can make a decision for the Goodwill repair. My car is still in a check engine 172 and I cannot get anybody from Norm Reeves management to call me back. It took 5 1/2 hours to perform the fuel injection cleaning with the result of recommendation to replace the fuel injectors, but without the proper paperwork done American Honda said I have to go back and contact Norm reeves to correct it and then resubmit it. I don’t feel that I’ve experienced any helpful Honda with Norm Reeves. More

1. The sales guy dn’t know the basic features of the car. He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to him, gas pump is close at night. 2. Quality control is bad. Found cosmetics defect the after fee days, paint defects, cabin foam is poping out. It was poorly detail inside, found spme finger prints tge following day. 3. The finance guy was intense in latter part of negotiations. 4. Custoner Service (Kevin Harris) response is good in addressing the paint issues. Bellflower Collision Center did a good job. The foam popping is still need to resolve. More

Thanh Sabatier is a good one! He accomodated me well, I always made sure that everytime I made an appointment that he is the one that will help me, I know I’m in good hands! He accomodated me well, I always made sure that everytime I made an appointment that he is the one that will help me, I know I’m in good hands! More

The honda employee have a good service and the employee are accommodating. The service satisfies me. are accommodating. The service satisfies me. More

Friendly, caring, fast service, very hospitable and very attentive to customers for their car service attentive to customers for their car service More

Unprofessional. Customer service bad. Still waiting to be called about my refund as of almo2 month. Can't correct issues with car. Customer service bad. Still waiting to be called about my refund as of almo2 month. Can't correct issues with car. More

I have purchased 4 cars from this dealership and each time I received exceptional service. time I received exceptional service. More

We are charged for services we Were led to believe were included in our service contract at time of purchase. Services that are recommended are frequently unnecessary. Service wait times take far too lon included in our service contract at time of purchase. Services that are recommended are frequently unnecessary. Service wait times take far too long. We regret purchasing a service contact, as it only really includes oil changes that are required at far less frequency than we were led to believe. We would have been far better off declining the service agreement and taking the car to a quick lube service. More

Fast oil change and great customer service. Joseph was very polite and helpful. I will come back for future services. Joseph was very polite and helpful. I will come back for future services. More