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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,283 Reviews

2,283 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 11, 2024

I prefer making my car 🚗 maintenance witt Honda Dealer Cerriitos thanks you always did gonib More

by makaram Mina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review is much appreciated! We hope to see you again soon.

October 10, 2024

This service center is very accommodating. They will talk to you regarding the problem of your car and do something about it. Good service and nice people. More

by Gilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly, Kim
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is much appreciated! We hope to help you with your next vehicle purchase.

October 10, 2024

I called for an appointment, it was scheduled promptly. Mr Joseph Vargas , very informative and professional, noted my situation with the breaks & the sound the car made when pressing the breaks. Kept me More

by ress0044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled you enjoyed your experience and service from Joseph! Please don’t hesitate to reach out in the future.

October 10, 2024

I come back because of my favorite service writer. Just have to improve on the long oil change waits. More

by brokennuckle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben?
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback! Feel free to visit us again anytime.

October 10, 2024

I was a walk-in but I was taken cared of right away. The turn around time was quick as well. I’ve been coming here for years. I don’t want to go to other Honda dealerships for my car needs. More

by Sami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas, Service Advisor
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review made our day! We look forward to welcoming you back again.

October 10, 2024

You need a better customer waiting system, however the people I worked with went over and above to help me More

by martha1024@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Romero
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback! We appreciate your review and look forward to serving you again soon.

October 10, 2024

Great customer service! Everyone has a good way to receive you. Took less time than expected. More

by Vazquezl.
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear you enjoyed your visit! Let us know if you need anything else.

October 10, 2024

Excellent and friendly service every single time. Techs are super helpful and knowledgeable towards services More

by crystalmrodriguez87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Oct 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your trust and the 5-star rating! We look forward to serving you again.

October 10, 2024

Friendly very good with customers. Also very good on keeping customers updated with their service. More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Peña
Oct 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the fantastic review! It’s great to hear you had a positive experience with us—come back anytime!

October 10, 2024

I had to tell the staff to not rotate my tires because they don’t rotate them so I paid someone else to rotate him for me and he told me that my tires have not been rotated so that’s kind of whack More

by hedikA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your feedback with us. We would like to learn more about your experience at our service center so that we can improve. Please contact us at a time that is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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